Mercedes-Benz of Sudbury

I had a great hassle free buying experience. When I walked in, I was greated by the lovely Mrs. Sharon. Jay Tang did a great job showing me around. He showed me the different cars and had great When I walked in, I was greated by the lovely Mrs. Sharon. Jay Tang did a great job showing me around. He showed me the different cars and had great knowledge. Once I knew the car that I wanted, he was great in getting the deal set up. The manager, Mike Yousif made the purchase process very easy without the annoying going back and forth to "check with my manager." I was so impressed that i putchased the car that day. I am very happy with my purchase experience. The product specialist, Johnny Pham was amazing! His knowledge of the car was incredible. He did a great job teaching me real world uses of the complicated car. I was somewhat scared of the car as I had to take my eyes off the road constantly to make adjustments. Johnny showed me how to use the built in systems to easily make the changes. I am so glad that I went back to do the training! More

Amazing customer focused professionals at all levels. Kudos to Fahad. We met with Jonny Pham for over 2 hours to be trained on our new CLE 300. He was a patient and meticulous teacher. He was able to u Kudos to Fahad. We met with Jonny Pham for over 2 hours to be trained on our new CLE 300. He was a patient and meticulous teacher. He was able to understand our learning curve and adapt to us as older users of technology. We appreciated learning about the safety features as well as the bells and whistles we may not have discovered Jonny’s knowledge of the Mercedes-Benz product combined with his appreciation of these beautiful driving machines made him a great instructor. We would recommend a session with Jonny for all new car owners - it elevates the buyer's experience when you have a true understanding of your new car’s capabilities. Christine and Arvind Kumar More

Honestly, Charles is the best person to work with if you are buying a car, new or used. He gave us his honest opinion when we were weighing different used vehicle options. Even though I am sure we aren't are buying a car, new or used. He gave us his honest opinion when we were weighing different used vehicle options. Even though I am sure we aren't his highest revenue-producing client, he treated us very well. Keeping us updated on the progress of the sale, and helping us get answers to our questions. We will do our best to buy our next car through Charles and recommend him to all our family and friends. You can't find a more honest and hard-working person to have on your team when buying a vehicle. More

I had an exceptional experience at the Mercedes dealership, due to Jonny. From the moment I arrived, he dedicated over four hours to ensure I felt completely at ease with my new car. Jonny's expert dealership, due to Jonny. From the moment I arrived, he dedicated over four hours to ensure I felt completely at ease with my new car. Jonny's expertise was evident as he meticulously covered every detail, no matter how small, from the seatbelt clip design to the complex functionalities of the interactive dashboard. He navigated through the thousands of settings, breaking down intricate features into easily digestible information. He didn’t rush through the process; instead, he took the time to tailor his explanations. He demonstrated how to customize the ambient lighting, adjust the seat positions, and utilize the advanced safety features, making sure I was comfortable with each aspect before moving on. Jonny’s commitment to customer service was unparalleled. His patience and enthusiasm transformed what could have been an overwhelming experience into an enjoyable and informative one. By the end of our session, I felt not only knowledgeable about my vehicle but excited to learn more. I left the dealership with confidence, knowing I had a reliable resource in Jonny for any future questions or needs. More

Jonny was very informative and helpful ! Saved my trip for sure Thank you for your help Saved my trip for sure Thank you for your help More

Jonny was nice and flexible with his schedule to assist me at the dealer renewing my annual Mercedes app! Very satisfied with his service and expertise. me at the dealer renewing my annual Mercedes app! Very satisfied with his service and expertise. More

Jonny is outstanding- very thorough, personable, knowledgeable and patient. He made the training session a lot of fun. The experience with him reaffirmed our decision. knowledgeable and patient. He made the training session a lot of fun. The experience with him reaffirmed our decision. More

I recently purchased a 2025 GLC300 with the AMG package as a wedding anniversary gift for my wife. While I found the sales and financing teams to be excellent, my experience with Jonny Pham during our tuto as a wedding anniversary gift for my wife. While I found the sales and financing teams to be excellent, my experience with Jonny Pham during our tutorial was horrible. We traveled for 1.5 hours for a scheduled 2-hour tutorial, arriving early, only to discover that Jonny was 10 minutes late and had a hard stop at 3:30 PM. This reduced our tutorial time to only 50 minutes. when he greeted us he did not make an apology for being late, rather he informed us that he had a hard stop at 3:30 and we can later schedule a return visit to finish the tutorial. During the session, Jonny exhibited condescending behavior towards my wife, making her feel uncomfortable and reluctant to ask questions. He remarked, "If you are not going to follow instructions, you can just read the owner’s manual," and critiqued her ability to operate the hands-free tailgate, stating, "I was hoping you would at least be able to do this right." Both my wife and I were taken aback by his demeanor. The following day, I addressed these concerns with the sales manager and the general manager. They expressed their apologies and indicated that they would take appropriate action with Jonny, while also seeking to maintain my anonymity. Nevertheless, I insisted on him being informed that the complaint originated from me. Unfortunately, I did not receive any follow-up or resolution regarding the matter. I believe that the feedback system is flawed; rather than pressuring customers for five-star ratings, customers should be encouraged to respond to surveys freely. Based on this experience, I will refrain from making any future purchases from this dealership. This has been, without question, the most unpleasurable experience I have encountered and could not recommend anyone to shop here. More

I've dealt with Mercedes of Natick - and now Mercedes of Sudbury - for more than 20 years, and during that time I've been treated fairly and courteously on a consistent basis. That comment applies to both t Sudbury - for more than 20 years, and during that time I've been treated fairly and courteously on a consistent basis. That comment applies to both the Sales Department and the Service Department. More