Mercedes-Benz of Sudbury

Outstanding experience! Above and beyond working with Dakota, Jay & Jonny. Jonny was very helpful very passionate and patient he went above and beyond and went the extra mil Above and beyond working with Dakota, Jay & Jonny. Jonny was very helpful very passionate and patient he went above and beyond and went the extra mile with his support, and teaching and understanding of my new Mercedes A+ for Dakota, Jay, Jonny, and everyone at Mercedes Sudbury. So pleased and excited of seeing what the car was capable of. Jonny was the most patient and the best to teach me and I am very happy! More

Dynae was easy to work with, listened to what I was looking for in a vehicle, answered my questions thoroughly, and was a pleasure during my whole car buying experience . I never felt pressured and was looking for in a vehicle, answered my questions thoroughly, and was a pleasure during my whole car buying experience . I never felt pressured and was beyond pleased with how smooth the whole process was. I always dread car shopping but Dynae actually made it enjoyable. It took less time to get my old car traded in and to purchase my new one than it took me to get a new cell phone e at the AT&T store. I can’t recommend Dynae highly enough! More

He was helpful and understanding good customer service I felt comfortable on the phone he knows his stuff well felt comfortable on the phone he knows his stuff well More

Thank you to the team at MB of Sudbury - Naseem helped me hone in on the right vehicle. And now Jonny is now getting me up to speed with all the amazing features of the vehicle and its tech. So impressed hone in on the right vehicle. And now Jonny is now getting me up to speed with all the amazing features of the vehicle and its tech. So impressed with the safely, comfort and hybrid feature Today’s vehicle/tech setup lesson with Jonny was so much fun and I learned so much! At MB of Sudbury, customer service goes well beyond the purchase.. And I am looking forward to my next session with Jonny and thanking Naseem again for showing me the GLC350e. I was not familiar with the MB hybrid, it is an amazing drive. More

We are very happy with our purchase, and even happier with the after sales care. Thank you Daniel, Naseem, and Jonny with the after sales care. Thank you Daniel, Naseem, and Jonny More

I recently purchased a 2021 RDX, and I have to say, Dynae Danakos was absolutely incredible throughout the entire process. She was patient, kind, and brought a great sense of humor that truly made ever Dynae Danakos was absolutely incredible throughout the entire process. She was patient, kind, and brought a great sense of humor that truly made everything so much easier. Honestly, I was close to walking away from the deal due to a negative experience with someone in the finance department— if I’m not mistaken his name is KOLLS he said he’s from Nigeria who came across as arrogant and disrespectful. It was a frustrating moment, but Dynae’s professionalism, warmth, and genuine care completely turned things around. She’s the reason I stayed and completed the purchase. Dynae is truly amazing and made all the difference. She’s a gem, and the dealership is lucky to have her. More

This dealership has an excellent sales staff as well as financial and support staff. The facility is beautiful and offers comfortable seating and amenities. It is always a pleasure to be there. I met with financial and support staff. The facility is beautiful and offers comfortable seating and amenities. It is always a pleasure to be there. I met with Jonny Pham for a tutorial on the technical operation of our vehicle. He is an expert on all technical aspects of Mercedes Benz vehicles. He is also very skilled in understanding the needs of the people he is instructing. For example, he learns about how the vehicle will be used and what the most significant features are for the driver. He is patient and never rushes the explanation or the demonstration of the car's capabilities. Jonny is also sensitive enough to realize that no one could recall every feature and its use from a couple of lessons. He welcomed me to send him any questions after the lesson had been completed if I needed a refresher on a certain functionality. Jonny is clearly an asset to Mercedes Benz of Sudbury. Our salesman, Chris Leigh came to greet me before I left the dealership to ask how I was enjoying the car. Chris is a talented and personable salesman. He provided the best car buying experience I have had to date. He is a phenomenal representative for Mercedes Benz. More

I liked how comprehensively they went through all the features of the car. It would have been useful to have a sense of how much time each step in the purchasing and sales process would take. features of the car. It would have been useful to have a sense of how much time each step in the purchasing and sales process would take. More