Mercedes-Benz of Nashville - Service Center

I love my ML350 but their service is horrible. I tried to get a appointment for 2 days for my warranty repair. They never returned my calls. When I showed up They were very rude and lectured me for not to get a appointment for 2 days for my warranty repair. They never returned my calls. When I showed up They were very rude and lectured me for not having an appointment. I went an hour after they told me it was ready. They refused to give it to me because they were having computer problems. I finally had to call the police to get my keys back from them. I definitely will never go back. Charles B. More

I had always dreamed of being a proud owner of a Mercedes until I purchased one from this dealership. I have owned my car less than 6 months, and both times I have taken it to the Service department I have until I purchased one from this dealership. I have owned my car less than 6 months, and both times I have taken it to the Service department I have left angry, frustrated, and disappointed. My first encounter with the Service department, I received a dirty, smelly loaner car and they kept my car longer than promised. While the first experience was resolved quickly, my second experience yesterday still leaves a bad taste. After being told my service was covered when I scheduled an appointment, when I brought my car in I had to pay. I dropped off the car thinking everything was fine. I informed the technician that I needed my car back by 5 pm. They waited until 4:00 pm and called me to tell me I had to pay $500 for the service. When I questioned why I was given incorrect information when I scheduled my service, the tech said he would investigate and call me back. I waited 15 minutes, and he called back to say there was a mix up, the service was covered under the previous owner. WHAT!!! I then informed him to service the car and I needed the shuttle to pick me up. I waited OVER an hour to be picked up (standing in 90 degree heat and heels!). Once the driver showed up he informed me the manager would take $100 off my bill for my inconvenience. Really!!!! I thought purchasing a luxury vehicle would be an awesome experience, but having dealt with Mercedes Benz of Nashville has been anything but. I will not take my car back there unless I absolutely have to. I will never refer any family, friends, or coworkers based upon their poor standards of customer service. More

I took my 2008 Mercedes Benz C300 with only 46,000 miles on it to be serviced because the air has stopped cooling. The car was out of warranty not because of the miles but because of the number of years. on it to be serviced because the air has stopped cooling. The car was out of warranty not because of the miles but because of the number of years. I had purchased the vehicle in Atlanta because we lived there then from a Mercedes dealership. They would not give me a loaner car and basically added freon and charged me $180 and told me they could not find a leak. The air worked for two days. I called them back on a Monday and told them I was bringing the car back. They told me they could not look at it until Friday. I told them no, I was not driving the car all week with no air and black interior. I took it in and again, no loaner. They called me later in the day and told me they THOUGHT it was the evaporator and it would be $3400.00 to repair. I, of course went through the roof. I told them that I would come and get the car and take it elsewhere to be looked at since as they had reminded me, it was no longer covered under the warranty. A short time later, the service manager Bill Hudson called me and wanted to know why I was not going to let them repair the car. He was very intimidating and acted like I was being unreasonable. When I picked up the car, my service rep Nicky told me basically that the car ONLY cost $40k brand new so what did I expect? When is $40k cheap for a car?? I took the car to a place that was recommended and it was the evaporator and the auto repair shop also expressed surprise that it had gone out so early and they also could not figure out why MB would not help me out. They advised me to call MB USA and request assistance before they repaired the vehicle. Absolutely no help there either BUT they did offer to send me a MB mug. The repair shop did the repairs with a certified MB part and the total was $1600.00. I can only assume that the service dept at MB of Nashville padded my estimate. I have since traded the car for a Lexus and needless to say, will NEVER do business with that dealership or with MB again. Any claims they make about their cars and service I found to be untrue! Good Riddance Mercedes Benz!! More