Mercedes-Benz of Nashville - Service Center

Ryan was a great advisor and a true car guy. He gave me great advice about my service!!! He gave me great advice about my service!!! More

Great experience! Clear communication, expert advise, and nice waiting area with coffee and bottled water. Clear communication, expert advise, and nice waiting area with coffee and bottled water. More

Quick service on tires to correct tire pressure when screen lit up for tire pressure problem screen lit up for tire pressure problem More

Like Mercedes cars but very disappointed in their service department Traveled through Nashville about a week ago and had a issue with my car. Called service to see if they could have a quick look to make department Traveled through Nashville about a week ago and had a issue with my car. Called service to see if they could have a quick look to make sure it was safe and would not break down somewhere on the interstate on our way home. All I got was a stuck up person who could careless about my issue All he would say bring it in in a week we can have a look then or drop it off and we might look at it in three or four days. Nice service. Emergency for someone passing through. I own a couple Mercedes and after dealing with Nashville service I am not sure why I would buy another one. Thanks for nothing Nashville Mercedes Benz. Service. Glad I found a great shop to look at my issue and they did a fantastic job fixing my problem and made the car safe and reliable. And you know the sad part about this was it did not take them long to help my wife and I out I think Mercedes Benz should know more about how dealer service at one of their dealerships is a joke. Bill More

I can’t tell you how disappointed we are with our recent experience with Mercedes-Benz of Nashville. So much so that I felt compelled to write this review in hopes that others can avoid the same treatment. experience with Mercedes-Benz of Nashville. So much so that I felt compelled to write this review in hopes that others can avoid the same treatment. My mother, who is almost 80, is battling cancer. Her most recent treatment left her immune system extremely low, and coupled with COVID, has kept her fairly restricted to her house for months. So when her routine maintenance came up on her vehicle she contacted the dealership to see if she could postpone it until she got the all clear from her doctors. Let me add that her vehicle is a 2020 with only 5,500 miles on it (largely because she has essentially been on lockdown for the last 18 months). The service team at the dealership was more than happy to reschedule the appointment for her. And after getting good news on her latest treatment/prognosis, she was able to get the maintenance completed in early September. But that's when things went south. When she went to pick-up her vehicle they told her they were going to have to charge her over $600 for her visit. Mind you this amount was previously going to be covered under the pre-paid maintenance package she purchased with her vehicle. When she asked why that was, they said she waited too long and that her pre-paid package no longer could be applied. She explained her whole situation again to her service rep, and also explained that no one ever mentioned anything to her about the plan expiring when she rescheduled. She then reached out to her original sales rep, and also the head of sales explaining the situation. All of them said there was nothing they could do, but suggested we reach out to Sonic Automotive group for the credit. We did that and heard directly from Sonic that her service credit should not have expired. Sonic instructed us to reach back out to MB of Nashville (and specifically the finance team) to get the credit issued. We subsequently left 3 messages with the finance team but never received a return phone call. We then reached back out to the service department to voice our frustrations. Still no returned calls. We went on the website and tried to reach the manager. Still no returned calls. And this is despite my mother having explained to them previously she had written documentation from her oncology team to support her cancer claim. It should not even come to that to be honest. Just treat people how you want to be treated! So very long story short, if the dealership is willing to screw my 79 year old cancer surviving mother out of $600, I would ask yourself how you think they may treat you? My suggestion is take your business elsewhere. More

Never buy a car from Mercedes Benz of Nashville in the first place. I know car dealerships can be slimy and have accepted that. But these folks are downright dishonest. After having my GLS550 for less first place. I know car dealerships can be slimy and have accepted that. But these folks are downright dishonest. After having my GLS550 for less than a few hours, my right rear tire was going flat. Found a mail in the tire. Possible I drove over it but more possible it was that way when I left the lot. Instead of doing the right thing and just replacing the tire (or at least at a discount) they charged me full price. Two months later, the same rear tire was bald and the other rear tire was almost bald. I had driven about 6,500 miles since the car was bought. When I drove into the service department, the tech said she had never seen this before and was baffled. The service advisor insists it is normal for rear tires on this vehicle to wear out that fast. I see in some online forums that 10k miles can be normal for the GLS550. But why would the service tech say she had never seen this and the advisor say the opposite. They agreed to pay for the alignment (which should have never even been a question) but charged me for two new tires. Maybe rear tires on the GLS550 wear out fast. But 6,500 miles? And no willingness to have a conversation or clearly explain that this is an issue with these cars. Mercedes Benz of Nashville is a money pit. If you get out of there feeling like you got a decent deal on a car, just wait. The service department is waiting to screw you over for reasons they will make up. More

I scheduled service (Service B and 2 recalls) over a month in advance for my Sprinter based motorhome. I then drove just shy of 900 miles to make my 7:30 am appointment. Throughout the month I received month in advance for my Sprinter based motorhome. I then drove just shy of 900 miles to make my 7:30 am appointment. Throughout the month I received confirmations and reminders which seemingly assured me my appointment was solid. We got up at 4:30 am on the day of the appointment so we could pack the RV and get to the service center on time. We were there 30 minutes before our appointment. When trying to check in, we were asked when we needed it back. I should note here that when we made the appointment, we expressed the need to either have it back on the same day, or be allowed to spend the night in the RV on their lot. We discussed this directly with service advisor Ryan Hood when making the appointment, and he assured us they could make it work. We actually went to Ryan to check in that day. He informed us that there was no Sprinter mechanic scheduled that day and he could not promise when we could get it back. What? You can imagine our frustration. He said he would contact the service manager and have him contact us to see if there was an option to squeeze us in sometime later in the week. This was on Monday, Sept 6th, which is a holiday. He said he couldn't call the manager at 7:00 am on a holiday. No matter that we had driven 900 miles and slept only a few hours. Our issue was not important enough to call his manger early. Well, no call Monday from anyone. The next day I chatted with the support desk who promised to get this issue to the service manager and we could expect a call back from him. It is almost 3 pm and no call. This was the most disrespectful and infuriating experience I have ever had with a dealer service department. It was inexcusable that they muffed the appointment, and I can't imagine not calling to at least apologize and try to help us. We bought a Mercedes in part for the service and this was Yugo class. Boo Mercedes-Benz of Nashville and the staff of people who simply don't care. More