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Mercedes-Benz of Nashville
Franklin , TN
385 Reviews
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Showing 385 reviews
August 28, 2013
I had always dreamed of being a proud owner of a Mercedes until I purchased one from this dealership. I have owned my car less than 6 months, and both times I have taken it to the Service department I have until I purchased one from this dealership. I have owned my car less than 6 months, and both times I have taken it to the Service department I have left angry, frustrated, and disappointed. My first encounter with the Service department, I received a dirty, smelly loaner car and they kept my car longer than promised. While the first experience was resolved quickly, my second experience yesterday still leaves a bad taste. After being told my service was covered when I scheduled an appointment, when I brought my car in I had to pay. I dropped off the car thinking everything was fine. I informed the technician that I needed my car back by 5 pm. They waited until 4:00 pm and called me to tell me I had to pay $500 for the service. When I questioned why I was given incorrect information when I scheduled my service, the tech said he would investigate and call me back. I waited 15 minutes, and he called back to say there was a mix up, the service was covered under the previous owner. WHAT!!! I then informed him to service the car and I needed the shuttle to pick me up. I waited OVER an hour to be picked up (standing in 90 degree heat and heels!). Once the driver showed up he informed me the manager would take $100 off my bill for my inconvenience. Really!!!! I thought purchasing a luxury vehicle would be an awesome experience, but having dealt with Mercedes Benz of Nashville has been anything but. I will not take my car back there unless I absolutely have to. I will never refer any family, friends, or coworkers based upon their poor standards of customer service. More
by MrsCS
Employees Worked With
Service Department
July 03, 2013
I took my 2008 Mercedes Benz C300 with only 46,000 miles on it to be serviced because the air has stopped cooling. The car was out of warranty not because of the miles but because of the number of years. on it to be serviced because the air has stopped cooling. The car was out of warranty not because of the miles but because of the number of years. I had purchased the vehicle in Atlanta because we lived there then from a Mercedes dealership. They would not give me a loaner car and basically added freon and charged me $180 and told me they could not find a leak. The air worked for two days. I called them back on a Monday and told them I was bringing the car back. They told me they could not look at it until Friday. I told them no, I was not driving the car all week with no air and black interior. I took it in and again, no loaner. They called me later in the day and told me they THOUGHT it was the evaporator and it would be $3400.00 to repair. I, of course went through the roof. I told them that I would come and get the car and take it elsewhere to be looked at since as they had reminded me, it was no longer covered under the warranty. A short time later, the service manager Bill Hudson called me and wanted to know why I was not going to let them repair the car. He was very intimidating and acted like I was being unreasonable. When I picked up the car, my service rep Nicky told me basically that the car ONLY cost $40k brand new so what did I expect? When is $40k cheap for a car?? I took the car to a place that was recommended and it was the evaporator and the auto repair shop also expressed surprise that it had gone out so early and they also could not figure out why MB would not help me out. They advised me to call MB USA and request assistance before they repaired the vehicle. Absolutely no help there either BUT they did offer to send me a MB mug. The repair shop did the repairs with a certified MB part and the total was $1600.00. I can only assume that the service dept at MB of Nashville padded my estimate. I have since traded the car for a Lexus and needless to say, will NEVER do business with that dealership or with MB again. Any claims they make about their cars and service I found to be untrue! Good Riddance Mercedes Benz!! More
by ginarayevans
Employees Worked With
Bill Hudson-Service Mgr.
January 29, 2013
I went to the Mercedes dealership with a nonfunctional DVD. At this time, the DVD was under warranty. The DVD was evaluated and determined unrepairable. The DVD was repaired with a new DVD. The DVD worked DVD. At this time, the DVD was under warranty. The DVD was evaluated and determined unrepairable. The DVD was repaired with a new DVD. The DVD worked after repair. One year later, the DVD quit working again. I returned to the dealership for evaluation. The DVD was no longer under warranty. The service advisor was Mr. Frank Marshal. The DVD was evaluated and the service department said the unit needs replacement again. The appraisal was$1100.00. I chose not to fix the DVD. One week after the DVD evaluation, I was cleaning my car. I lifted the back seat and noticed a socket and unconnected plug. I connected them and the DVD player then worked?!?! This makes one wonder if the Mercedes service department is running a scam evaluation on all service work or are the employees poorly trained mechanics? I informed the manager Mr. Hamilton of the finding. He had no response or apology. More
by ml550
Employees Worked With
frank m
December 25, 2012
Sales is great. The car is good. I purchased it new. Service Dept is poor. Complained to Mercedes corporate who were helpful but rather cold. Time to give Audi a try. I just leased a second car last w Service Dept is poor. Complained to Mercedes corporate who were helpful but rather cold. Time to give Audi a try. I just leased a second car last week and did not go to MBON. I advise caution. More
by david eades
Employees Worked With
Jeff T and Nikki F
December 03, 2012
Mercedes Benz of Nashville is the best car dealership I have ever used, for more than 20 years running. Bea Mohsenin is a true gem of a salesperson. have ever used, for more than 20 years running. Bea Mohsenin is a true gem of a salesperson. More
by stutenn
Employees Worked With
Beatrix Mohsenin
November 04, 2012
Repeat consumer due to knowledge of product and wonderful one on one personal friendly service.Our Sales advisor, Bea Mohsenin, and the dealership management are wonderful to work with! Dealership and staff one on one personal friendly service.Our Sales advisor, Bea Mohsenin, and the dealership management are wonderful to work with! Dealership and staff EXCELLENT! More
by rasmss
Employees Worked With
Beatrix Moshsenin
November 01, 2012
I had never owned a new Mercedes before and I have always wanted one so I finally thought the time was right. I called Ms. Bea at Mercedes Benz of Nashville and was immediatly impressed with her knowledge of wanted one so I finally thought the time was right. I called Ms. Bea at Mercedes Benz of Nashville and was immediatly impressed with her knowledge of the car we were interested in and the whole process was simple and very professional. Will we do buisness with them again?, you better believe it! The whole staff from sales to the mechanics were great!!! More
by sandra.duvall.14
Employees Worked With
Bea
October 23, 2012
This is the second Mercedes I have purchased here. I would not think of going anywhere else. Beatrix is fantastic to work with Thank you Bea! would not think of going anywhere else. Beatrix is fantastic to work with Thank you Bea! More
by dougstevens
Employees Worked With
Beatrix Mohsenin
September 20, 2012
We have purchased now our 5 Mercedes, Beatrix Mohsenin has been our sales person for the last three, she is the best of the best, and Jeff Trodgle is my service manager and words can not describe how good has been our sales person for the last three, she is the best of the best, and Jeff Trodgle is my service manager and words can not describe how good he is. With all the cars we have bought in our lives there has never been a dealer the comes close to Mercedes Benz Of Nashville. If Mercedes made trucks I would be in heaven.... More
by gopainthorses
Employees Worked With
Beatrix Mohsenin, Jeff Trodgle
September 13, 2012
Mercedes Benz of Nashville is top notch in every way! I am on my third Mercedes, all bought there, and all bought from Beatrix Mohsenin. I felt she had my interest at heart with every purchase, took the ti am on my third Mercedes, all bought there, and all bought from Beatrix Mohsenin. I felt she had my interest at heart with every purchase, took the time with me that I needed in order to answer my questions, train me on each new vehicle, and follow up with me afterward. The service has always been great, and everyone in the dealership is always so professional and friendly. I think my biggest compliment is that I trust Bea and MB of Nashville---and that means everything! More
by lynwalker
Employees Worked With
Beatrix Mohsenin
