Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Nashville
Franklin , TN
376 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 376 reviews
May 13, 2019
Sales Man I am giving 5 star because Chris Poppins went above and beyond to make sure i had the best experience. He showed that he cared I am giving 5 star because Chris Poppins went above and beyond to make sure i had the best experience. He showed that he cared More
by Ruth123
Employees Worked With
Chris Poppins
April 27, 2019
Great car buying experience I bought a certified pre owned C Class from Mercedes-Benz of Nashville. Chris Popin has been exceptional in the whole car buying process. He has 12 ye I bought a certified pre owned C Class from Mercedes-Benz of Nashville. Chris Popin has been exceptional in the whole car buying process. He has 12 years of experience and very knowledgeable about Mercedes cars. Intially I selected a model that did not have a backup camera and I forgot to notice it. But Chris mentioned that and also made sure I got the right car with all the features I wanted with a very good deal. He did a wonderful job in explaining every detail of the car we got. It was great doing business with Chris and Merc of Nashville. I highly recommend this dealership and Chris. More
by Howdyharish
Employees Worked With
Chris Popin
April 04, 2019
New Car Purchase I was treated with highest respect by the entire staff, especially Evan and Anita. They made the purchase very pleasant. I would definitely recommend I was treated with highest respect by the entire staff, especially Evan and Anita. They made the purchase very pleasant. I would definitely recommend this dealership to friends. More
by Noble42
Employees Worked With
Evan, Anita
March 03, 2019
Poor customer service Will not return phone calls/text after an issue with purchase of a $37,000 vehicle. Made promises they won’t keep. I feel like I was just brushed off Will not return phone calls/text after an issue with purchase of a $37,000 vehicle. Made promises they won’t keep. I feel like I was just brushed off.... I have never been treated so unimportant by a company in my life... I have called and left 2 messages for the main manger and no response from him either.... this is an easy $300 or less fix to a problem and they sell expensive classy vehicles you think they would have a better business ethics. More
by Savedbygrace
Employees Worked With
Abc
February 14, 2019
Happy with service Vince takes care of you and your car. The drivers of the shuttle are friendly and will make sure you get where you need to be. A clean car is also a Vince takes care of you and your car. The drivers of the shuttle are friendly and will make sure you get where you need to be. A clean car is also a perk. More
by GCP
Employees Worked With
Vince B,
February 13, 2019
Always in Time The service at this Mercedes Benz dealer is exemplary. The representing Jason, was professional, attentive and knowledgeable of the questions I asked The service at this Mercedes Benz dealer is exemplary. The representing Jason, was professional, attentive and knowledgeable of the questions I asked and provided his best recommendations. I was very pleased with the services from all staff and representatives. More
by GYW
Employees Worked With
Jason, staff who provided loaner and financial checkout staff.
February 09, 2019
GENUINELY THE BEST They were very welcoming and friendly throughout the store. From the time I arrived it was simply put an atmosphere that was different from most car They were very welcoming and friendly throughout the store. From the time I arrived it was simply put an atmosphere that was different from most car dealerships. I enjoyed my time spent there and the process was easy compared to my past purchases at dealerships. The employees here understand the importance of customer service and I can't thank them enough for being so kind. Will recommend anyone I know for future reference in purchasing a vehicle. More
by happycamper
Employees Worked With
Kirt Kuhn
February 08, 2019
Take my money, just let me drive one home. Thanks Brad! Ultra cool no pressure dealership. I think I bugged him more than anything else while we waited for the right car to come in. Unfair a Thanks Brad! Ultra cool no pressure dealership. I think I bugged him more than anything else while we waited for the right car to come in. Unfair advantage at to be honest. It's like they're selling cold water on a hot day. Who wouldn't want to drive a Benz? I'll be back for my next car. More
by FedEx GND
Employees Worked With
Brad Snyder
February 07, 2019
Nic was awesome! Excellent service. They were there to meet us at 8:30 AM sharp. Nic was very cordial and did everything they said they would do. Very good experie Excellent service. They were there to meet us at 8:30 AM sharp. Nic was very cordial and did everything they said they would do. Very good experience and we are now even more sure we made the right decision buying a Mercedes. The purchase was also extremely easy. More
by Nell Moore
Employees Worked With
Nic
February 04, 2019
New car purchase. Kirt Kuhn the Product Manager, Mai Sheath the Business Manager, and Jim Sheridan the Client Advisor were instrumental in making this an excellent, A1, Kirt Kuhn the Product Manager, Mai Sheath the Business Manager, and Jim Sheridan the Client Advisor were instrumental in making this an excellent, A1, buying experiences. I look forward to future interacting with this dealership for my service needs. More
by JKendrix
Employees Worked With
Kirt Kuhn, Mai Sheath, Jim Sheridan
