Mercedes-Benz of Nashville

I can’t tell you how disappointed we are with our recent experience with Mercedes-Benz of Nashville. So much so that I felt compelled to write this review in hopes that others can avoid the same treatment. experience with Mercedes-Benz of Nashville. So much so that I felt compelled to write this review in hopes that others can avoid the same treatment. My mother, who is almost 80, is battling cancer. Her most recent treatment left her immune system extremely low, and coupled with COVID, has kept her fairly restricted to her house for months. So when her routine maintenance came up on her vehicle she contacted the dealership to see if she could postpone it until she got the all clear from her doctors. Let me add that her vehicle is a 2020 with only 5,500 miles on it (largely because she has essentially been on lockdown for the last 18 months). The service team at the dealership was more than happy to reschedule the appointment for her. And after getting good news on her latest treatment/prognosis, she was able to get the maintenance completed in early September. But that's when things went south. When she went to pick-up her vehicle they told her they were going to have to charge her over $600 for her visit. Mind you this amount was previously going to be covered under the pre-paid maintenance package she purchased with her vehicle. When she asked why that was, they said she waited too long and that her pre-paid package no longer could be applied. She explained her whole situation again to her service rep, and also explained that no one ever mentioned anything to her about the plan expiring when she rescheduled. She then reached out to her original sales rep, and also the head of sales explaining the situation. All of them said there was nothing they could do, but suggested we reach out to Sonic Automotive group for the credit. We did that and heard directly from Sonic that her service credit should not have expired. Sonic instructed us to reach back out to MB of Nashville (and specifically the finance team) to get the credit issued. We subsequently left 3 messages with the finance team but never received a return phone call. We then reached back out to the service department to voice our frustrations. Still no returned calls. We went on the website and tried to reach the manager. Still no returned calls. And this is despite my mother having explained to them previously she had written documentation from her oncology team to support her cancer claim. It should not even come to that to be honest. Just treat people how you want to be treated! So very long story short, if the dealership is willing to screw my 79 year old cancer surviving mother out of $600, I would ask yourself how you think they may treat you? My suggestion is take your business elsewhere. More

Long wait for the car but Jim kept me informed about progress along the way. The car is outstanding, progress along the way. The car is outstanding, More

I bought 4 cars from here Jan helped each time she’s AWESOME!! i will give her 5***** She steps into customer’s shoes, and gets the best deal for you! Moreover , Jan is very kind, thoughtful & caring!! AWESOME!! i will give her 5***** She steps into customer’s shoes, and gets the best deal for you! Moreover , Jan is very kind, thoughtful & caring!! More

Dealership is clean, sales and staff are eager to help, knowledgeable and friendly. Overall, it was a very good experience buying my first Mercedes’ . knowledgeable and friendly. Overall, it was a very good experience buying my first Mercedes’ . More

A GREAT CAR WE HAVE HAD MERCADES FOR APROX. 30 YEARS MY SONS HAVE 6 WE HAVE 2=8 TOTAL NOW ARE VERY SATISFIDED WITH ALL WILL KEEP MERCADES DAVID BARTOL IS VERY WELL INFORMED ON THE CARS I AM 30 YEARS MY SONS HAVE 6 WE HAVE 2=8 TOTAL NOW ARE VERY SATISFIDED WITH ALL WILL KEEP MERCADES DAVID BARTOL IS VERY WELL INFORMED ON THE CARS I AM THINKING OF GWTTINA A NEW ONE More

Janet is Awesome! We have made multiple purchases from this dealership and worked with her always a 5⭐️⭐️⭐️⭐️⭐️ Experience! Ask for Janet when visiting or calling she We have made multiple purchases from this dealership and worked with her always a 5⭐️⭐️⭐️⭐️⭐️ Experience! Ask for Janet when visiting or calling she will take good care of you! More

Janet is AWESOME to work with and very knowledgeable in all phases of the purchase process! We have worked with her multiple times and always a 5 ⭐️⭐️⭐️⭐️⭐️ Experience!!!! Highly recommend you ask for Jane all phases of the purchase process! We have worked with her multiple times and always a 5 ⭐️⭐️⭐️⭐️⭐️ Experience!!!! Highly recommend you ask for Janet when you call or visit the dealership. More

Good experience. Salesperson was courteous. The vehicle was pulled up front awaiting my arrival. No pressure situation. Jim kept in touch during my vehicle search. Salesperson was courteous. The vehicle was pulled up front awaiting my arrival. No pressure situation. Jim kept in touch during my vehicle search. More

I went in last Saturday and drove out with my new car this Wednesday. Everything was done really quickly and to my full Satisfaction. this Wednesday. Everything was done really quickly and to my full Satisfaction. More

Nice people, usual car dealership trickery as the protectant treatment was already done and listed on the contract for an additional $ 1200. But this was not revealed in the listing. Car dealerships protectant treatment was already done and listed on the contract for an additional $ 1200. But this was not revealed in the listing. Car dealerships are all alike but what are you going to do about it? I do recommend Carmax. I’ve used them 3 times. More