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135 Reviews of Mercedes-Benz of Naples - Service Center
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April 12, 2018
Mercedes Benz of Naples is Great Mercedes Benz of Naples is a fantastic dealership and provides a great service experience. John Chaffo is a truly exceptional Service Advisor, one of Mercedes Benz of Naples is a fantastic dealership and provides a great service experience. John Chaffo is a truly exceptional Service Advisor, one of the best I have ever dealt with anywhere. More
by kwhann
Employees Worked With
John Chaffo
October 11, 2017
Jackie Dressman What? No 6, 7, 8, 9 or 10 stars? Why do they stop at 5? Jackie is a 10. We can't say enough good about her. She has taken care of us for 18 years What? No 6, 7, 8, 9 or 10 stars? Why do they stop at 5? Jackie is a 10. We can't say enough good about her. She has taken care of us for 18 years. Enough said. Ann and Morrie Doyle More
by Morried
Employees Worked With
June 22, 2017
The Queen of service advisors! Jackie has been my service advisor through four different Mercedes vehicles. She is a joy to work with and always works hard to make the service expe Jackie has been my service advisor through four different Mercedes vehicles. She is a joy to work with and always works hard to make the service experience a pleasure. She carefully explains the service procedures and options and makes sure that I am fully aware of all work being done. Her wit and personality are more refreshing in the morning than a cup of coffee! Her service clients are fortunate to have her. More
by hooryou
Employees Worked With
March 15, 2017
Trade and purchase of pre-owned vehicle Our experience was the most professional of all our vehicle purchases over many, many years. We were servicing our 2009 GL450 and decided to look at Our experience was the most professional of all our vehicle purchases over many, many years. We were servicing our 2009 GL450 and decided to look at the pre-owned vehicles . We were guided by Adam thru a very thorough process reviewing all of the essential elements ,features that were important to us. With that process complete he was able to locate the one we wanted. He had our vehicle appraised and came back with a reasonable offer which we accepted. We then moved on to complete the transaction. We have been back for 'training 'since the vehicle has many new features . This experience was enhanced by Joey the Concierge . An extraordinary young man with complete knowledge of every facet of the vehicle. He is a great asset to the dealership. More
by CJLASSOC
Employees Worked With
Other Employees :
Clay was very helpful to us during our visit, Ken Hooshmand
November 07, 2016
Jackie takes wonderful care of my car After being told I could not buy 'my' car, Joe Politi was very patient and helped me buy the car that I wanted which happened to be the one I had leas After being told I could not buy 'my' car, Joe Politi was very patient and helped me buy the car that I wanted which happened to be the one I had leased. When I went to get the car after the inspection, everything was fine EXCEPT three days after I picked it up, I found a small dent in my hood that I know was not there when I brought the car in. I believe the dent WAS there when I picked up the car, but I just didn't see it. Only because of Jackie in Service, would I rate this service center 5 stars. More
by tulip
Employees Worked With
Other Employees :
Jackie in Service rates you a five star, Joe "JP" Politi
June 24, 2016
WORST DEALER IN THE USA I have been buying and leasing cars for 45 years. In all that time I have never experienced anything like these people. 1st. The service department I have been buying and leasing cars for 45 years. In all that time I have never experienced anything like these people. 1st. The service department refused to fix a warranty issue with my brakes. I had to wait until I returned to my home up north to have the Mercedes dealer up there fix it. 2nd. I was notified by Mercedes that my lease was coming up and I should have a PRE- TURN IN inspection done to find out what things needed to be fixed before turning the car in. When I called Mercedes of Naples for an appointment, I was told there was no need a pre-inspection. "Just bring the car in when the lease is up" is what I was told. When I did turn the car in there were a few minor issues that I was dinged for. Nothing major. BUT WHEN I RECEIVED MY FINAL BILL I WAS CHARGED $3500.00 FOR REPAIRS. When I called Mercedes corporate and told them what happened they said they would call the dealership to see why I was told not to come in for a pre-inspection. Corporate called the dealership 3 times with no response. After several weeks I finally just paid the bill. I have leased over 10 cars and never have been charged a dime until buying this piece of #@#!. I will never buy another Mercedes and would advise anyone thinking of buying one to think again and at the very least STAY AWAY FROM MERCEDES OF NAPLES. More
by cola6669
Employees Worked With
DON'T KNOW
June 21, 2016
Trust I fully trust the individuals we work with You can tell they care and I never worry about being taken care if Dr Wallace a longton I fully trust the individuals we work with You can tell they care and I never worry about being taken care if Dr Wallace a longton More
by Wally123
June 18, 2016
Amazing experience Adam is by far the most pleasant sales person I have ever dealt with. I did not purchase my car at Naples Mercedes but he was kind enough to to take t Adam is by far the most pleasant sales person I have ever dealt with. I did not purchase my car at Naples Mercedes but he was kind enough to to take time out of his day to show me some of the features and greatness of the Mercedes brand. I have told several friends and family that when it is time to upgrade their current Mercedes to go and see Adam he treats everyone like family. Mercedes is lucky to have him on their team. Also Geoff in service is spectacular and a pleasure to deal with gives A+ service every time and makes sure the job is done right More
by Jcasimini
April 14, 2016
noise coming from tires I met with the Service Manager and we did a test drive to make sure all of my concerns were addressed. He reassured me that it was a rock or pine cone I met with the Service Manager and we did a test drive to make sure all of my concerns were addressed. He reassured me that it was a rock or pine cone stuck to my tire and that I didn't have a problem with my tires. My light indicator didn't go on, so I figured there wasn't an issue. The Service Manager made sure that I was satisfied, and made all of my worries go away. I really liked the idea that he addressed my issue, other dealerships would have just ignored my concern of a noise coming from the tires without the indicator light going on. I was extremely pleased with my service visit. More
by desireejsuarez
Employees Worked With
Joe Pitt
February 05, 2016
Proficient ! One of the most excellent, polite, and astute gentlemen I have ever had the pleasure to work with. Jonathan is not only one of the few best business m One of the most excellent, polite, and astute gentlemen I have ever had the pleasure to work with. Jonathan is not only one of the few best business men in his field, but also the finest grade of character I've yet to know. I highly recommend you inquire for such a proficient art of hospitality obtained by this mystic... whom I call friend. Thank you Johnny, Brian More
by Brian Hug
Employees Worked With
Jonathan Whitlow
