Mercedes-Benz of Naples - Service Center

I found the Service agent Ron Pomella to be excellent. He was very knowledgeable, explained the issues and options, including associated costs, very well, and, in my view, is very trustworthy. The work w He was very knowledgeable, explained the issues and options, including associated costs, very well, and, in my view, is very trustworthy. The work was done timely and well. More

Mike Cozza was exceptional! not a single problem, would recomend this dealership antime! They gave me a loaner cuz there was more things to do on my SUV w no hesitation. recomend this dealership antime! They gave me a loaner cuz there was more things to do on my SUV w no hesitation. More

My service appt. was just dandy. Chuck does an outstanding job. Your prices far exeed what I can get the service elswhere. However,I have the service done at a Mercedes Benz dealership due to th outstanding job. Your prices far exeed what I can get the service elswhere. However,I have the service done at a Mercedes Benz dealership due to the eventual sale by me of my SL. Otherwese, I'd get oil changes, etc. done elsewhere. I rated the quality of work as N/A because I have no idea if it was done correct OR at all. R.A.Russell More

Frist, Jeff is a class employee!! He Welcomed me, knew Frist, Jeff is a class employee!! He Welcomed me, knew exactly what service I needed and directed me to the waiting area to relax and have some coffe Frist, Jeff is a class employee!! He Welcomed me, knew exactly what service I needed and directed me to the waiting area to relax and have some coffee or "goodies". He indicated that It might be a few hours, but all service was completed within an hour or so. My car was returned very clean and spotless! In short, It was a good experience. I also had an opprotunity to talk with my salesman who sold me the car, Rich Grimes. He asked how things were going with the car and if I had any questions! It was a pleasure to talk to Rick. He is also a class guy!! Jerry Rauso More

Your service here in Naples is super and truly a credit to your brand Chuck Searles is definitely well suited for his position always friendly prompt on returning your call and never rattled by customers to your brand Chuck Searles is definitely well suited for his position always friendly prompt on returning your call and never rattled by customers Thank you Joan Sobon More

While I had the vehicle in for service approximately three weeks before our most recent incident, the vehicle subsequently just stopped running while being driven by my wife. It was a Sunday and had to three weeks before our most recent incident, the vehicle subsequently just stopped running while being driven by my wife. It was a Sunday and had to be towed to your dealership. Furthermore, I was in the hospital at the time. When I called Jackie on Monday and explained the situation, she indicated not to worry, she would get the vehicle fixed and have it delivered to our home. You are very lucky to have Jackie who always tries to go the "extra mile". As to your service personnel, I have less confidence. Having the vehicle in a short time before it "died", and supposedly having it fully checked at that time leaves me somewhat suspect. I purchased the 2006 Mercedes from your dealership and, quite frankly, have had more problems as compared to when I purchased my wife's 2002 SL 500. Fortunately, my 2006 Mercedes was precertified so it came with a one year extended warranty. For two years after I purchased the 2002 SL 500, I did not have a single problem. More

I took in my 2005 CLK 320 for a xenon headlight issue and they worked to resolve the issue completely. They also provided a loaner for a few days and it was great as well! they worked to resolve the issue completely. They also provided a loaner for a few days and it was great as well! More

Jackie is amazing. Really knows her stuff and is extremely customer focused. She is a pleasure to deal with. Best service person ever. Nothing more needs to be said. extremely customer focused. She is a pleasure to deal with. Best service person ever. Nothing more needs to be said. More

Jackie is the BEST sales associate. She is very accessible, friendly and helpful. I am overall happy with the technicians work as well. It is a wonderful place to visit. accessible, friendly and helpful. I am overall happy with the technicians work as well. It is a wonderful place to visit. More

Geoff is really awesome - you have such a great assett to your company here. I come from a family who owned many car and marine dealerships, I have been in factories and on the assembly lines of some major your company here. I come from a family who owned many car and marine dealerships, I have been in factories and on the assembly lines of some major manufacturers from watching cars get assembled from kits to some high end factory lines worldwide, so I am not that ignorant...grew up with techs in my dads service workshops too and so normally as a woman when I go into dealerships men treated me like I was some blonde xxxxx who was dumb - I NEVER have this problem at the Naples dealership - this is such a pleasure to come to your service department and I really appreciate it. Dont ever judge a booik by its cover, and thats just how you guys are - THANK YOU!!!!! More