Mercedes-Benz of Naples - Service Center

This company is easy to work with. I have come to trust their evaluation of problems, repairs are done correctly and at the estimated price. I have always been treated as a valuable customer by Mr. Kaleil, their evaluation of problems, repairs are done correctly and at the estimated price. I have always been treated as a valuable customer by Mr. Kaleil, I don't hesitate to express my complete satisfaction with M-B of Naples. However, I will recommend that they find someone else to do their critiques This form SUCKS. Why do you insist that I sign up for you when YOU are the one who contacted me?? More

My auto required normal maintenance as well as a minor. Tino did an exceptional job keeping me informed of the progress of the service as well as the needed repairs. I have a comfort level when I bring my Tino did an exceptional job keeping me informed of the progress of the service as well as the needed repairs. I have a comfort level when I bring my car to the dealership. More

Chuck and the dealership make it very easy to service my car once a year. They always keep me informed, meet schedules with NO surprises. car once a year. They always keep me informed, meet schedules with NO surprises. More

I came in for for an issue with my 2013 SL. They tried to troubleshoot my problem but could not get it to reoccur. No code was in the "brain"! troubleshoot my problem but could not get it to reoccur. No code was in the "brain"! More

Sunday evening while backing from a parking space the front bumper of my car caught on the concrete wheel stop and was half pulled off. I was devastated since I take very good care of my cars. Bright a front bumper of my car caught on the concrete wheel stop and was half pulled off. I was devastated since I take very good care of my cars. Bright and early Monday morning (after a sleepless night worrying about my car) I drove over to the body shop. Scott Grothe greeted me and assured me that "It happens all the time. We can easily re-attach the bumper." I felt greatly relieved. He was able to schedule the work for the next day - Tuesday. And the cost to do the work was far less than I had expected. After the work had been performed I couldn't even tell that the bumper had been pulled off. Excellent work. Promptly done. At a reasonable price. All with friendly service. A winning combination. More

Geoff is an outstanding service representative for us, he always gets the job done and is wonderful. He is so polite and bends over backwards to please us and make us feel comfortable, every dealership shou always gets the job done and is wonderful. He is so polite and bends over backwards to please us and make us feel comfortable, every dealership should have someone like Geoff. He is so knowledgeable regarding the car. More

Phone call to make the service apt was quick,easy and convienent to my schedule. Transportation was discussed and arranged at the time of the apointment. Everything was a pleasant experience. convienent to my schedule. Transportation was discussed and arranged at the time of the apointment. Everything was a pleasant experience. More

I am canadian resident who spend winter in Naples....I had a battery and a suspension problem.... My car was covered by Mercedez warranty..I have been greatly satisfied with service...courtesy car... had a battery and a suspension problem.... My car was covered by Mercedez warranty..I have been greatly satisfied with service...courtesy car... and I appreciate...Thank you... More

Excellent service from start to finish. Ron Pomella is my service rep. He is fabulous! Nice loaner car and my car was repaired, cleaned and ready to go when promised. service rep. He is fabulous! Nice loaner car and my car was repaired, cleaned and ready to go when promised. More

Everyone we dealt with, from reception to service handler to the car loaner representative was extremely cordial and friendly. Our service handler kept us updated daily on when the car would be ready based o to the car loaner representative was extremely cordial and friendly. Our service handler kept us updated daily on when the car would be ready based on the delivery of the part that had to be ordered. Extremely satisfied. More