Mercedes-Benz of Naples - Service Center

From my phone call to Service to schedule my first service (Service A) to my departure from the Service Department, I received such professional and friendly service. During the phone call, I was a service (Service A) to my departure from the Service Department, I received such professional and friendly service. During the phone call, I was asked if I needed a loaner car (which I did); therefore Jessica arranged for my service date to coordinate with a day with that loaner cars were available. Each person I met was so courteous and friendly! Luke made my experience especially informative and fun. I shall know ahead of time now for subsequent service appointments that I shall be happy to come to Mercedes-Benz of Naples. Thank you to all I met during my service call. Sincerely, Ruth More

Curtis Alden is the best professional sales person I have ever dealt with. Have purchased 5 cars from him and always trust his opinion, integrity and experience. ever dealt with. Have purchased 5 cars from him and always trust his opinion, integrity and experience. More

Geoff was very curtious, informative. Knew exactly what was going on with the car. Took the time to explain and follow through till the end of the job. was going on with the car. Took the time to explain and follow through till the end of the job. More

Excellent and friendly attention from making service appointment to picking up car after service. This also included arrangements for a courtesy car. Jackie Dressman is very much on top of her job and appointment to picking up car after service. This also included arrangements for a courtesy car. Jackie Dressman is very much on top of her job and a very efficient Service Consultant. More

I phoned Jackie in the morning and explained the issue with my car. She was able to make a same day appointment, provide a loaner, fix my car and have it ready for pick-up the next day (including washed a with my car. She was able to make a same day appointment, provide a loaner, fix my car and have it ready for pick-up the next day (including washed and vacuumed). It was truly an exceptional and professional experience from start to finish. More

My Service Advisor Michael was prompt, courteous, and efficient. I was comfortable with my communication, felt he listened and understood my service needs. I was very impressed with the Customer Waitin efficient. I was comfortable with my communication, felt he listened and understood my service needs. I was very impressed with the Customer Waiting Room, it's amities for Beverage, food and the setups for private phone conversation. I liked the Computer availability and felt that my service was performed on my ml 350 in a prompt manner. Michael came in within thirty minutes and reviewed everything that was performed on my car. He then delivered my car to me. Promptly and a comfortable dealer experience. Ann P. Morley and James V. Kilroe. 4/2/13 More

My wife & I feel like we are family the way we are taken care of & we appreciate this kind of service. Luke & Victor & the rest of the dealership make it a pleasure to come. taken care of & we appreciate this kind of service. Luke & Victor & the rest of the dealership make it a pleasure to come. More

The battery died on the car and one of your technicians came to our home and replaced it on the spot. My husband probably knows the gentleman's name but is presently asleep (its 445 am). Thank you for ma came to our home and replaced it on the spot. My husband probably knows the gentleman's name but is presently asleep (its 445 am). Thank you for making it so easy for us! More

Unfortunately I needed to have a tire replaced - and my service representative, Tino, handled everything in his usual friendly, professional and terrific manner- the reason I return to Mercedes Benz of Nap service representative, Tino, handled everything in his usual friendly, professional and terrific manner- the reason I return to Mercedes Benz of Naples! More

Mercedez-Benz went above and beyond to make my experience an exceptional one and even stayed past normal closing hours in order for me to receive my vehicle. an exceptional one and even stayed past normal closing hours in order for me to receive my vehicle. More