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Mercedes-Benz of Naples
Naples, FL
1,144 Reviews
Mercedes-Benz of Naples is a Naples FL Mercedes-Benz dealer serving South Florida and Central Florida Mercedes-Benz owners and shoppers. We are recognized as the premier destination for new Mercedes-Benz FL and used Mercedes-Benz FL. Visit our Mercedes-Benz dealership and discover unparalleled service, selection and satisfaction.
Mercedes-Benz of Naples in Florida treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to EXCELLENCE.
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our new Mercedes-Benz FL or used Mercedes FL, schedule a Mercedes-Benz test drive and investigate our Mercedes-Benz financing options . You can also request more information about a vehicle using our online form or by calling 1-888-606-8697.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,144 reviews
July 30, 2013
Adam Davis orchestrated the sales and delivery of my CPO 2012 Mercedes E couple with the precision of an acclaimed maestro. From the initial sales phone contact to the delivery of the vehicle to the front d 2012 Mercedes E couple with the precision of an acclaimed maestro. From the initial sales phone contact to the delivery of the vehicle to the front door of my home in Tucson, AZ, Adam stayed in phone and text contact each step of the way. He literally hand walked through the wire transfer and paperwork in the dealer's finance department--he also stage managed the covered carrier shipper to schedule the delivery of my car to my availability. I worked in the high line car business for part of my career. I am now retired. I can tell you with confidence that Mercedes of Naples was $4-5,000. less then the dealers in Tucson or California for a similar car. Obviously, there are definite local and country tax advantages for dealing with a out-of-state dealer like MB of Naples. This is the 21st century way to buy a car. I recommend that you contact Adam Davis, a very savvy marketing/sales consultant with an encyclopedia knowledge of sales, financial, shipping procedures and product knowledge. I highly recommend Adam Davis and Mercedes of Naples. Mark Baron Tucson, AZ More
by markbaron1
Employees Worked With
July 29, 2013
The people are always friendly and courteous. Very informative and always willing to go the extra mile. Keep up the great work the award was well deserved. informative and always willing to go the extra mile. Keep up the great work the award was well deserved. More
by junior75
July 26, 2013
Curtis Alden is an excellent salesman. He takes the time to answer all your questions. I would recommend him to all of my friends and family!!! Thank you Curtis!!! I love my new car!! to answer all your questions. I would recommend him to all of my friends and family!!! Thank you Curtis!!! I love my new car!! More
by Tonicarlie
Employees Worked With
Curtis Alden , Curtiss Alden
July 26, 2013
DO NOT BUY FROM Mercedes Benz of Naples, FL. I contacted the dealership based on an E550 Cabriolet they had on their website. I spoke to Alex Gallardo the Internet sales manager. He told me when the car wou the dealership based on an E550 Cabriolet they had on their website. I spoke to Alex Gallardo the Internet sales manager. He told me when the car would be in (it was on the boat) and sent me the window sticker. All good so far. I told him I would be the participating in the USAA car-buying program to purchase the car. In case you are not familiar with this program it is for active duty military (I couldn’t afford a Mercedes when I was active duty), veterans (me) and the families of both. The program and incentive change from month to month. In July of 2013 the program offered ALL E class Mercedes at $1500.00 above invoice and an additional $2500.00 off. This would bring the price to $1000.00 below invoice. Alex informed me that they would only give me $2500.00 off of the sticker and no other incentives. A quick note, by being a USAA partner they do not have the choice to pick and choose which incentives they will honor and which ones they will ignore. So Alex gives me the song and dance this is a well-equipped E class and continues with if you were buying a 350 I could give you $7000.00 off and beat the incentives. He also stated I paid too much for my SL and he could discount an SL $20,000.00. Really? So you can deal on every car EXCEPT the one I want. Very convenient (for them). Alex advised me he would give me the $2500.00 incentive and that was it. I then contacted USAA to ask if the dealer had the option of NOT HONORING the program. Of course they do not. I called back spoke to Alex and he told me he would check. He called back to tell me he spoke with his manager and the owner happened to be in the office at that time and because it was such a well equipped hard to get vehicle (E class remember not an SL or S an E) they were not wiling to do anything but the $2500.00. After initially first contacting the dealership I received the following e mail from Frank Carrasquillo, the General Sales Manager: Dear Peter, My name is Frank Carrasquillo, General Sales Manager of Mercedes-Benz of Naples. I want to personally thank you for contacting us regarding your interest in a new Mercedes-Benz. To make sure that we are delivering to you an exceptional buying experience, I’d like your feedback. You see at Mercedes-Benz of Naples, we truly appreciate it when customers take time out of their busy days to provide us with some open, honest feedback about our products and services. Please write, telephone, or e-mail me with your comments. I will make sure that we do everything possible to meet all of your needs. All I need to get started is your feedback! I thank you for your time and look forward to serving you in the future. Sincerely, Frank Carrasquillo General Sales Manager 501 Airport Rd S, Naples, FL 34104 239-643-5006 Office 239-643-4628 Fax I decided I needed to call Frank. This was also the suggestion of USAA. Frank was unavailable and wouldn’t be available. They took my name and had Luis Alvarado contact me. Same story no deal but he would try to talk to Frank. Called back almost immediately telling me he spoke to Frank and they are unwilling to deal. I said but you are a USAA partner and required by Mercedes Benz USA to honor the price and incentives. I was told well we are not going to. We can pick and choose which cars to apply the incentives to. DO NOT BUY A CAR FROM Mercedes Benz of Naples. They did not honor the program for which they are partners and by not doing that they are not supporting a program that supports the military and VETERANS. I found almost the exact car here in VA at Mercedes of Arlington. I went by and saw the car. I identified myself as a USAA member and was told by the salesman “that’s great you can have the car for $1000.00 below invoice”. I bought the car. That is the way it is supposed to work. Mercedes Benz of Naples is a fast-talking, dishonest, disreputable group of salespersons and managers. I am sure they will remove this review from their website but I will post it elsewhere. More
by atcpd11
Employees Worked With
Frank Carrasquillo, Alex Gallardo
July 22, 2013
Great dealership! I would highly recommend to others. We just leased two vehicles this month from Mercedes Benz of Naples and we look forward to purchasing many more cars in the future. Rich Grimes is a fa just leased two vehicles this month from Mercedes Benz of Naples and we look forward to purchasing many more cars in the future. Rich Grimes is a fantastic salesperson and Geoff in the service department is superb! They make every visit to this dealership a great experience. More
by Luvmynewwheelz
Employees Worked With
Rich Grimes, Geoff Kaleal
July 20, 2013
Nathan was accommodating, honest and refreshingly enthusiastic. His knowledge base regarding models, options and mechanics exceeded my expectations. He even delivered the car to my home, in my abse enthusiastic. His knowledge base regarding models, options and mechanics exceeded my expectations. He even delivered the car to my home, in my absence, sending pics to verify the successful delivery More
by Scooternikki
July 19, 2013
I have dealt with many Mercedes dealerships but MB of Naples has been my best experience to date. Rich Grimes was a delight to deal with.....he is smart, very knowledgeable about the car and explained ev Naples has been my best experience to date. Rich Grimes was a delight to deal with.....he is smart, very knowledgeable about the car and explained everything extremely well to me when I recently took delivery of my new 2014 Mercedes E-350 Convertible.Rich is truly an outstanding representative for MB of Naples.I also dealt with the Sales Manager who also was great to deal with ( but a little tough on price but that is his job ). More
by jlack0306
Employees Worked With
Rich Grimes
July 18, 2013
Adam Davis is great. Our time together was very educational, and I appreciated his time and effort. I left the dealership in my new Mercedes, and felt as if I had been driving it for years. Alex Ga educational, and I appreciated his time and effort. I left the dealership in my new Mercedes, and felt as if I had been driving it for years. Alex Gallardo also did a great job keeping in touch with me via Internet prior to my appointment. They both made the experience of buying my car a fun and easy one. I am very happy with my Mercedes, and the service I received!!! More
by Samanthaquinn
July 15, 2013
Terrible screeching noise coming from one of the wheels. The car was taken in, unscheduled, as soon as I arrived. Problem was located and solved within a few short hours. I appreciate Chuck's attention--h The car was taken in, unscheduled, as soon as I arrived. Problem was located and solved within a few short hours. I appreciate Chuck's attention--he has always been insightful of the problem and asks the right questions to identify probable cause. I've been bringing my cars to Chuck throughout the years and he has always treated me like I was the most important client he has. Thank you for having Chuck on your staff. More
by pepperjan
Employees Worked With
Chuck Searles
July 12, 2013
Rich Grimes was an exceptional salesperson. He was extremely knowledgeable about the ML 350 and all other vehicles and all the options that were equipped on each. Rich was a professional throughout t extremely knowledgeable about the ML 350 and all other vehicles and all the options that were equipped on each. Rich was a professional throughout the entire process and never applied any pressure for us to purchase this or any other vehicle. My wife and I made several visits to the dealership and took several test drives to make sure we were getting the best vehicle for our needs. Rich was extremely patient with us at all times and was more than willing to try and accommodate us to make sure that we were completely satisfied with everything we did. I do not look at Rich as just our Mercedes salesperson, but as a friend and someone I will keep in touch with in the future. I was extremely happy with our Mercedes experience and would highly recommend this dealership and Mr. Rich Grimes to any of my friends and family! More
by Shell14
Employees Worked With
Rich Grimes, Rich Grimes
