Mercedes-Benz of Naperville - Service Center

Mercedes Benz of Naperville is an outstanding dealership. The service department is first class and our representative, Kevin, has always proven to be professional while making us feel like we had a friend The service department is first class and our representative, Kevin, has always proven to be professional while making us feel like we had a friend taking care of us. More

Scheduled appointment to fix two recalls on my car. Both issues were repaired and replaced both batteries in my vehicle. Service depart was very accommodating and completed he work in a timely fashion. Both issues were repaired and replaced both batteries in my vehicle. Service depart was very accommodating and completed he work in a timely fashion. I would return to this dealership in the future. Thank you Deb More

Guy didn’t give follow up on my vehicle when I went pick up after service up after service More

Have GL450 visiting family in Naperville from out of state. Trailer plug was not working. Nick was able to get car in right away and provided top notch service. Found problem quickly and noted other state. Trailer plug was not working. Nick was able to get car in right away and provided top notch service. Found problem quickly and noted other service areas requiring attention. I had a great experience and really appreciate the great service from Nick Scumaci, Assistant Customer Care Manager. Great work to you and the team! More

Adam is customer focused and very good to work with! He is respectful and professional! He is respectful and professional! More

I have been taking my GL450 here for service for almost 10 years. My car continues to drive like a dream. A few years back the service department was meh, but it has definitely turned around and they are v 10 years. My car continues to drive like a dream. A few years back the service department was meh, but it has definitely turned around and they are very helpful, give me a loaner, and take care of my needs on my car when I bring it in. I will definitely stick with Mercedes for my next car and purchase here. More

Thorough and professional. I have come to expect only the best from this service team. They have yet to disappoint me. I have come to expect only the best from this service team. They have yet to disappoint me. More

I appreciate to Service manager Rich helped me out and very professionally worked on my vehicle. very professionally worked on my vehicle. More

Kevin in the service department is very knowledgeable as well as sincere. He treated me with the best of my interest as a customer in mind. My car vas ready when he said it would be and the charges was as h well as sincere. He treated me with the best of my interest as a customer in mind. My car vas ready when he said it would be and the charges was as he told me initially rather than calling later and saying we found this and that. I appreciate his honesty and integrity. He is the one I will ask for in the future. More

Frank was very helpful with me to get my car repaired. He is very friendly and understanding. I just wish that Mercedes would have a better battery supplier than Exide. He is very friendly and understanding. I just wish that Mercedes would have a better battery supplier than Exide. More