Mercedes-Benz of Naperville - Service Center

Basic customer service compared to what I am used to with Autohaus in Northbrook and Mercedes-Benz of Elmbrook. Autohaus in Northbrook and Mercedes-Benz of Elmbrook. More

Nick S is a great rep and kept me informed. He outlined and explained the charges of my service. I had questions about swapping winter for summer tires and he let me know that the dealership w He outlined and explained the charges of my service. I had questions about swapping winter for summer tires and he let me know that the dealership will also store the tires over the season. Great to work with! More

Exceptional customer service. The loaner car was clean. I will take my GLC 300 there for every service issue! The loaner car was clean. I will take my GLC 300 there for every service issue! More

Great customer service and quick service as well…. Very satisfied with the work done … I would definitely recommend them. Very satisfied with the work done … I would definitely recommend them. More

always great service Adam was on top of everything got us in and out within a few hrs in and out within a few hrs More

Dante greeted me quickly, explained the service and future services. Place is clean. Did the service on time. future services. Place is clean. Did the service on time. More

Drove 1 hour to drop off car. Drove 1 hour back. Received call from dealer 2 hours later that they did not have parts for scheduled service and that I needed to pick up vehicle. D Drove 1 hour back. Received call from dealer 2 hours later that they did not have parts for scheduled service and that I needed to pick up vehicle. Drove 1 hour back to pick up car. Gas for my car and loaner plus 1/2 day wasted. Not a very impressive service experience. More

Adam Dellert who Service is so nice and Doesn't Add any services that are not yet needed. Friendly and Very trustworthy, I'll be back again! Suggestion: the maintenance Time of the Car Can be shortened as services that are not yet needed. Friendly and Very trustworthy, I'll be back again! Suggestion: the maintenance Time of the Car Can be shortened as much as possible. Thank you! Hunter More

Very trustworthy they never try to take advantage of you! The quality of their work is very high The quality of their work is very high More

Friendly, honest service department that is truly helpful and doesn’t add on services that are not yet needed. Will continue to bring my business here. and doesn’t add on services that are not yet needed. Will continue to bring my business here. More