Mercedes-Benz of Naperville - Service Center

Scheduled service went well, loaner sparkled and was ready to go. The start was just as planned. Service was jammed and the maintenance on my vehicle carried on overnight. No problem with the loaner. ready to go. The start was just as planned. Service was jammed and the maintenance on my vehicle carried on overnight. No problem with the loaner. More

I recently received two recall notices from Mercedes-Benz USA. One was a software update and the other required a replacement part from M-B. The service scheduler, Connie, verified the part was available bef USA. One was a software update and the other required a replacement part from M-B. The service scheduler, Connie, verified the part was available before scheduling the repair. After she was sure the part was in house she was able to move up the service date. When I arrived the paperwork was waiting on the service writer's desk, my loaner vehicle was ready and I was out the door in under 30 minutes. The work was completed ASAP, my car was clean and waiting for me and I was back on the road in about 20 minutes. No hassle,, no up-sell, no drama, just professional service. This should happen everywhere. More

Adam was great ! ! He also offered suggestions/opinions on car finish care. He also showed me how to use some of my car features !!!! ! He also offered suggestions/opinions on car finish care. He also showed me how to use some of my car features !!!! More

Autonation sent me a awesome $109. 95 coupon for oil change. Brought it in dealer did the work with exceptional care. Very thorough inspection was done on vehicle as well. Thanks for 95 coupon for oil change. Brought it in dealer did the work with exceptional care. Very thorough inspection was done on vehicle as well. Thanks for the great deal will definitely be back in future! More

When I arrived no one came out to help me even though 3 people were sitting in their offices without clients, except Donte. . I went to the service desk and was told to have a seat in the waiting area. Aft people were sitting in their offices without clients, except Donte. . I went to the service desk and was told to have a seat in the waiting area. After 10 minutes I still was not helped, so I went back to the service desk and Donte helped me. He did a great job. More

Prompt, professional and courteous service. Have never had anything but good to say about them. Have never had anything but good to say about them. More

Every dealership that I have dropped my car with, they would wash your car. Would have been nice if you do that for your customers. would wash your car. Would have been nice if you do that for your customers. More

Everyone at the service department was very helpful and courteous from the moment we walked in the door. Chris Samuels, and service advisor Eric did a great job explaining the issues to me. Excellent servi courteous from the moment we walked in the door. Chris Samuels, and service advisor Eric did a great job explaining the issues to me. Excellent service, I will continue to recommend this dealer to my friends/family for sales and service. More

As l arrived at the bay a service advisor by the of Kevin came out an accessed! came out an accessed! More

I have been visiting this dealership for over 20 years. The service is always courteous and prompt and the work professional. Kevin V. is fantastic in his professionalism, customer service, and attention The service is always courteous and prompt and the work professional. Kevin V. is fantastic in his professionalism, customer service, and attention to detail. Thank you! More