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Mercedes-Benz of Naperville - Service Center
Naperville, IL
229 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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229 Reviews of Mercedes-Benz of Naperville - Service Center
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November 08, 2022
The Service Department at this Naperville dealership has been terrific! I originally took my vehicle to a more local Mercedes dealership, but they were not able resolve my problems, nor did it seem importa been terrific! I originally took my vehicle to a more local Mercedes dealership, but they were not able resolve my problems, nor did it seem important for them to do so. I honestly questioned my purchase of a brand-new Mercedes since my first service experience was so disappointing. But since then, I have only taken my vehicle to Richard W. with the Service Department in Naperville, and he has been awesome to work with! He has been very patient, listened attentively to my concerns and made sure he got everything working to my full satisfaction. And the entire Service Department has been great with everything from ordering the needed parts, scheduling an appointment time, setting up a loaner vehicle, providing status updates while in the shop…to the follow up afterwards. They have all been very professional, and seem to understand the importance of ‘Customer Satisfaction’. I truly appreciate having them available for my servicing needs. They make it relatively ‘easy’, and one less stressful thing for me to worry about! More
by Tina TK
Employees Worked With
Richard Wildeveld
October 13, 2022
I didn't purchase my car from this dealership. However, Kevin V. from the service department was very professional, helpful and personable. Happy that this dealership is close to my new house! However, Kevin V. from the service department was very professional, helpful and personable. Happy that this dealership is close to my new house! More
by Ibam1966
Employees Worked With
Kevin Vosburgh
October 03, 2022
Nick from service was exceptional. He was very efficient, helpful and stayed in touch with me until my car was ready. Mercedes of Naperville is the best in the business. He was very efficient, helpful and stayed in touch with me until my car was ready. Mercedes of Naperville is the best in the business. More
by Susan.colella
Employees Worked With
Nick
October 01, 2022
I had trouble getting a hold of someone when I was in a time crunch but the team handled the situation very well and showed they valued me as a customer and a person. time crunch but the team handled the situation very well and showed they valued me as a customer and a person. More
by Alexander
Employees Worked With
Dante Sosa
September 08, 2022
Where do I begin? I brought my car here so that they could look at a recall issue, change out some headlight bulbs that went out, and replace windshield blades. An ins I brought my car here so that they could look at a recall issue, change out some headlight bulbs that went out, and replace windshield blades. An inspection was completed to see if there were other issues with the car. The dealership had to keep car overnight. When the service advisor called me, he described issues found with the car and forwarded a report. Explained that the right side marker light couldn’t be fixed and needed to have a part. I expected the left low beam that was totally out to be working since they changed the bulb. When I came to pick car up, it was daylight, and the notification of the low beam being out didn’t come on. I thought that the issue was fixed since bulb was replaced. However, later that evening when I needed to leave, I saw that the bulb was still out, therefore I couldn’t go out because it was night. The service advisor didn’t advise me that the issue wasn’t fixed prior to me leaving they dealership. I returned to the dealership the next day and was informed by another service advisor that although the bulb was replaced, further diagnostics was needed. For MB not to inform me that issue was not fixed, prior to me leaving the site was negligent, a bit unethical, and showed me that they did not consider my safety (as I had to drive at night). Not only was there an issue with safety, but I could’ve received a police infraction with the missing headlight. More
by Rashida
Employees Worked With
N/A
