Mercedes-Benz of Naperville

Service was excellent. All my questions were answered in a professional manner.. Car was received on time and agent gave me a call inbetween to check about a part before r All my questions were answered in a professional manner.. Car was received on time and agent gave me a call inbetween to check about a part before replacing it. More

Angel was good. Dealership has some policies and they are not flexible. Over all decent experience. Dealership has some policies and they are not flexible. Over all decent experience. More

Service department diagnosed and corrected an elusive issue with the shifter. I was kept informed and provided a ride home and picked up the next day when the car was ready. Have to mention that they als issue with the shifter. I was kept informed and provided a ride home and picked up the next day when the car was ready. Have to mention that they also washed the car and vacuumed the interior- nice 'extra' touch. Over 10 years with this dealership's both sales and service people- always a positive experience. More

The facility and selection are good. Dealership has some redundant policies and they are not flexible at all. Everything is responded to with “That is our policy”. Communication is no Dealership has some redundant policies and they are not flexible at all. Everything is responded to with “That is our policy”. Communication is not the best. Car was delivered with big splatter all over the front and had to be washed again. Found candy wrappers and train mix under the seats. Need to pay better attention to detail. More

Exceptional customer service was provided when I went in for an oil change. Very pleased with the overall experience. for an oil change. Very pleased with the overall experience. More

Liz was very helpful and knowledge able about the products, she was honest, kind, and helpful in guiding through the process of purchase. At no point she was pushy or bias in providing information. products, she was honest, kind, and helpful in guiding through the process of purchase. At no point she was pushy or bias in providing information. I loved the experience including her manager who was also very genuine and helpful. Over all they exceed my expectation and I love the purchase process including Tim who was in accounting. More

This dearler don’t care about selling a truck that has been in a bad accident by one of there workers and fixing it through Mercedes Benz and not telling you.being slick and not giving the car report to y been in a bad accident by one of there workers and fixing it through Mercedes Benz and not telling you.being slick and not giving the car report to you because you had originally got a different truck at first and exchange that one and now you’re stuck with the truck that nobody wants to deal with because they’re saying it was a savage truck. So you have no choices, but to go back to them and why would you! More

There was issue with billing. I had to call the dealership service director/Vp, who was on vacation and left a voice message with my billing issues. And then the service represent I had to call the dealership service director/Vp, who was on vacation and left a voice message with my billing issues. And then the service representative redid the bill. Not a pleasant experience. Didn’t feel like I was doing business with a Mercedes dealer. More

Kevin was very knowledgeable and kept me informed on the work that was being done. It was easy to pick up my car and the process was very quick. work that was being done. It was easy to pick up my car and the process was very quick. More

Mercedes Benz of Naperville more than exceeded my expectations. would strongly recommend their service department to others. expectations. would strongly recommend their service department to others. More