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Mercedes-Benz of Naperville
Naperville, IL
412 Reviews
For Mercedes-Benz buyers in the Chicagoland area, there is no better place for new and pre-owned Mercedes-Benz cars and SUVs than Mercedes-Benz of Naperville. With all of the latest new Mercedes-Benz models in stock, we are sure to have the perfect one for you. So whether you're trading-in for a new Mercedes-Benz car or SUV, or getting behind the wheel of a Mercedes-Benz for the very first time, be sure to visit Mercedes-Benz of Naperville today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 412 reviews
August 04, 2005
I actually bought my car there and that's really where it all began. In one year my car was in there for service no less than 10 times. They did a horrible job with everything. Now they sent me a letter sa all began. In one year my car was in there for service no less than 10 times. They did a horrible job with everything. Now they sent me a letter saying that I'm such a valuable customer they would like to buy my car back. Yeah buy for half of what is worth and jack up the price on a new car because they refuse to deal with new vehicles. I will never buy a car from any company within the Laurel family. More
by gtdn02
December 30, 2003
Incredibly bad experience from sales. Too worried Incredibly bad experience from sales. <br><br>Too worried about survey results with no interest in satisfying the customer.<br><br>Attempted to raise Incredibly bad experience from sales. <br><br>Too worried about survey results with no interest in satisfying the customer.<br><br>Attempted to raise price at the last minute on a $60,000 car.<br><br>Made no attempt to resolve issues with desired DVD NAV.<br><br>Still wants to do business in future with no clue of why that would never happen. More
by jb
