Mercedes-Benz of Naperville

I used to shop at more than one dealer when in the market for a new Mercedes until I met Ed. Once I got to know him I stopped price shoping. Ed is a very ethical man. He has always done everything possible t for a new Mercedes until I met Ed. Once I got to know him I stopped price shoping. Ed is a very ethical man. He has always done everything possible to make sure that all my needs were satisfied and that the total buying experience was a pleasant one. Over the past several years I have bought about seven or eight new Mercedes cars from Ed and never had a bad experience. I have felt confident recommending Ed to my friends that were in the market for a Mercedes and have had good feedback from them. By the way, I have always had a good experience on the rare occasion that required a visit to the service department. I might add that this is not the most conveniently located dealer for me but the treatment that I get makes the trip worth while. More

Probably one of the best car buying experiences a person can ask for! Ed was awesome. The only disappointment was in receiving my title. I had paid cash for the vehicle and did not receive my title for alm can ask for! Ed was awesome. The only disappointment was in receiving my title. I had paid cash for the vehicle and did not receive my title for almost 7+ months. The financing department dropped the ball in following up on the title delivery. It wasn't until I involved Ed Franzen that the problem was taken care of immediately. I have also had the pleasure of dealing with Ron in service. This guy is incredible. I have never seen a more organized efficient service department! Ron was friendly and informative of the services offered and done. Very happy with the overall Mercedes Benz experience. Marie Lillig More

I could not have been more happy with My experience at MB of Naperville. Given my high expectation of what the Mercedes buying experience should be, it was exceeded. I went it with the thought of buying a of Naperville. Given my high expectation of what the Mercedes buying experience should be, it was exceeded. I went it with the thought of buying a certified car and after being presented all the facts I ended up with a new E350. Ed has made me a Mercedes customer for life More

I stopped in to convey my interest in the GLK, how I did not want to buy brand new- rather a 'dealer' or 'executive' car- and there were only 2 options I wanted on the truck (didn't care about the rest). N not want to buy brand new- rather a 'dealer' or 'executive' car- and there were only 2 options I wanted on the truck (didn't care about the rest). Naperville was the 2nd MB dealership I visited, I was in no hurry to purchase; had been emailing MB of Orland Park and St. Charles which I did visit. Ed informed he just received one that had 7k miles and the 2 options I wanted. I took it for a test drive and rather than waiting two more months, we ended up making a deal! No pressure, no rush, I got what I wanted and am happy. My son just bought an older used MB and we took it to Naperville for its first oil change. More

I have purchased several vehicles from Mercedes Benz of Naperville, Ed Franzen specifically. He has always been fair, honest and helpful during the negotiation process, has made sure we get a fair value f Naperville, Ed Franzen specifically. He has always been fair, honest and helpful during the negotiation process, has made sure we get a fair value for our trade-in, and always get the best price possible on the new vehicle. The business office has always worked to find the best possible finance options, and we have always received a full overview on the new vehicle before leaving the dealer. Whenever we need anything related to our purchase, regardless of lenght of time, Ed and the MB Naperville team are always willing to help. Service has always taken good care of us as well, always making sure we have a loaner when requested, and that we get timely status on repairs and get our vehicle back as quickly as possible. More

After having only BMW's for the last couple years, I was worried about having a Mercedes and dealing with a new service department at a dealership we have never been too. During our first visit, the ass worried about having a Mercedes and dealing with a new service department at a dealership we have never been too. During our first visit, the assistant service manager Ed came up to us with a great attitude and helped us with every question / problem we had on our ML350 (which we didn't even buy here). He was extremely helpful and even pointed out some issues we weren't aware of...all covered under the MB warranty. Any reservations I had going there were turned around by Ed...my wife even had the same experience working with him. It was very refreshing. I took our car back in yesterday when the parts came in and he was again amazing to work with. He makes there service department just as good as what I had with BMW. If you are going here for the first time, I would ask to work with Ed and I you will be dissapointed. More

I was conned by the used car sales manager( he certainly fits the title; atleast i expected Mercedes would have some class) at Naperville dealership. Sold me a car by giving me false information. I have it fits the title; atleast i expected Mercedes would have some class) at Naperville dealership. Sold me a car by giving me false information. I have it in the email and made it very clear about what I was looking for in this car as I had X5 from BMW which these guys were up against. So they assured me and showed me some false document saying tires and brakes are new and it wouldn't have passed the certification if it weren't. I took his word and purchased 2006 certified ML 350, just after a month and 350 miles on the car my front tire blew, thanks goodness my family is safe but I had to go thru lot of inconvinience and when brought this to the attention of Steve Lajoya(sales manager), he got furious and started screaming and throwing fists and asked me to leave as he found my mild behaviour and confronting him with the truth ( that he lied to me for the sale and he owes me 2,285 $) was threatening to him and he would call the cop. He has behaved in the same manner in the past as well, which I ignored as I would deal with someone else. He as a person is very rude, liar...after selling the car, he doesnt remember having this conversation with me. Luckily i have emails that I sent to him. I will take this up to Media and ensure that thug like him are out of this business and not conning anyone of their hard earn money. I also learned that they did not offer me the national sale drive which they were promoting by offering 1.99% apr on car loan. Instead they offered me 5.9% because of which i told them i will get finance from another institution. 2 weeks later I received letters from 4 different banks indicating that this dealer had done 4 credit enquiries from 4 different banks , which I did not approve and it was done without my consent. This Dealer owes me $ 2,285( which is in writing in " we owe slip" from the dealer) as I overpayed them, thanks to their accounting system. I was told that the check would go out the next business day by fed ex which never arrived till date. I was promised of this on 30th October, they have been ignoring my call , I left several voice mails with the GM of this branch "TOSSO" who seems to be equally deaf. Hear this, I got the busted tire checked up at "Discount tires" and "SEARS auto center", they all show the tread reading at 5 to 5.6/32. I m not sure how Mercedes benz certified it at 7/32 which is minimum requirement standard fot them to certify a car. I met with their service manager after the tires blew out and he measured the tires in front of me which were 5-6. and he would still report as 7 to their corporate office(I reported this behaviour to their corporate office, they told me they cannot do anything as its individually owned) since initially they certified it by mistake, they are trying to cover up their mistake. The list goes on…..I 'm looking for someone to step in and help me and all other customers who may have the similar issues at this dealership of fraud and malpractice. More

Subject: Internet/Over the Phone Purchase of Certified Preowned Mercedes Elmis, our salesperson, was professional and sincere; he made us feel most welcome and appreciated for taking the flight in to C Preowned Mercedes Elmis, our salesperson, was professional and sincere; he made us feel most welcome and appreciated for taking the flight in to Chicago from Ohio to pick up our CPO Mercedes R350. We had a great experience, we were picked up by the dealership staff at O'Hare, the car was exactly as described, the pricing was excellent, and we got a free full tank of gas for the ride home. Value added services and extended warranties were offered by the finance manager, Ralph, but with no particular pressure to purchase. My wife and I are just regular working people who were basically "blown off" by the local high echelon Mercedes dealership 3 miles from our home. I have no reservations recommending Elmis (630.688.2621) at Mercedes Benz of Naperville Il to anyone. More

Negative service review for Mercedes-Benz of Naperville. Since I usually do not have the time to write feedback, I will normally just take my business elsewhere if I still have issues after repeated attempt Since I usually do not have the time to write feedback, I will normally just take my business elsewhere if I still have issues after repeated attempts to solve them. In this case, I must take the time to warn the community about the repeated poor performance from the privately owned Mercedes-Benz of Naperville dealership. To start with, I am a long-time Mercedes-Benz owner, even tempered, and always conduct myself in a professional manner since I deal in an industry which relies on integrity and client service. I am writing this review after dwelling on this issue for a couple of weeks in order to be as objective as possible. My problem initiated when our S55 required air conditioner service after failing a second year in a row on a 95+ degree day. Our car is black-on-black. Since we experienced an unexplained several day delay in having our car returned from service in April 09, my wife checked Yahoo to see if MB of Naperville had negative feedback. Upon reviewing the several negative feedbacks, but seeing many stemmed from one particularly disgruntled customer, I called MB of Naperville to hear their response. Late in the afternoon, I had a lengthy conversation with a service representative about the negative feedback which included reviewing our car history and personal information. Her response was conflicting and included: 1. I was not aware of any negative feedback 2. people with problems are louder than satisfied customers 3. we have no problems Since the weather was still 95+ degrees and the MB of St. Charles could not take the car for three days, I reluctantly made a 7:15 am appointment for the next morning. My wife was at MB of Naperville at 7:15 am for her appointment and was asked by a service rep to sit in the waiting room while another customer was being helped. Forty five minutes later and after no attention she went and stood by our car in the service area. After another 5 minutes and still no assistance she had to leave so she wouldn’t be further delayed for work. Our experience with the service reps at MB of Naperville is that they are very good at not making eye contact, not being proactive, and avoiding contact. After hearing of this incident from my wife I called MB of Naperville. I was connected to the same service rep I made the appointment with and she unapologetically told me that she couldn’t send a porter out to pick–up the car even though it was their fault. I explained that our car was black-on-black and that my wife is in business clothes which would make it very uncomfortable to return to the dealership during the mid-day heat. I also recalled our conversation from the previous afternoon. The service rep said she speaks to a lot of people every day and could to recall the conversation. Overnight, how does one not recall such a conversation when the topic of the conversation occurs the next morning? Service is extremely friendly until there is a problem, then the mood turns defensive and vague answers are provided. Some often used comments include: I don’t know, we haven’t experienced that … before, they (service manager) are currently on the phone or with other customers, we are short handed today…… There also has been a pattern of strong-arming to provide favorable service survey results. As of now we are very happy to be working with another MB dealer, an hour drive away, since they deliver the high standards of service and care one would expect from a Mercedes-Benz dealership. More

I actually bought my car there and that's really where it all began. In one year my car was in there for service no less than 10 times. They did a horrible job with everything. Now they sent me a letter sa all began. In one year my car was in there for service no less than 10 times. They did a horrible job with everything. Now they sent me a letter saying that I'm such a valuable customer they would like to buy my car back. Yeah buy for half of what is worth and jack up the price on a new car because they refuse to deal with new vehicles. I will never buy a car from any company within the Laurel family. More