Mercedes-Benz of Naperville

I have had the servicing on my cars handled well for years by Don Pagano at Mercedes Benz of Naperville. He has always been attentive, knowledgeable, and ready to schedule an appointment for me even on years by Don Pagano at Mercedes Benz of Naperville. He has always been attentive, knowledgeable, and ready to schedule an appointment for me even on short notice. More

My car buying experience at Naperville Mercedes-Benz started on-line with Salesman Michael Banks. I told him that me and my wife would be there in about 45 mins,he had the GLK350 cleaned and ready fo started on-line with Salesman Michael Banks. I told him that me and my wife would be there in about 45 mins,he had the GLK350 cleaned and ready for us when we got there. We went for a test drive, my wife loved it alot.The pricing was great and they gave me a good price on our trade-in. Mike explained all the GLK features in great detail. A very professional experience. More

Buying cars can be intimidating; however, my wife and I had the pleasure of working with Ed Franzen this past week. I have purchased approximately 28 cars in my lifetime, and I can honestly say that you wi had the pleasure of working with Ed Franzen this past week. I have purchased approximately 28 cars in my lifetime, and I can honestly say that you will not have a better experience from a customer service standpoint. Ed is patient, knowledgeable, and took the approach of "let's show you what we have, and YOU decide if it's the car for you." He showed us a handful of models, went through the test drives, and spent hours with us while we made our decision. And, Ed went beyond the sales piece - - while waiting to close, he offered to help with our move (new to area,) networking, restaurants, etc. Ed has a customer for life. More

Gary was very knowledgeable and patience with us.He worked with us to find the car that fit our tastes. He made it a enjoyable experience. We love the car and service has been awesome. worked with us to find the car that fit our tastes. He made it a enjoyable experience. We love the car and service has been awesome. More

I had the best experience at Mercedes Benz of Naperville. It was the best customer service I have ever received from a car dealership. I went there to buy a Nissan Rogue that I had found online. They treat It was the best customer service I have ever received from a car dealership. I went there to buy a Nissan Rogue that I had found online. They treated me as if i was buying one of their $90,000 vehicles! Ed Franzen and his team were the best. Ed wasn't pushy at all! He kept me at ease, was very kind, and their pricing was very reasonable. I went there knowing what I wanted and they did the job for me! I highly recommend anyone going to Mercedes Benz of Naperville, and if you do be sure to ask for Ed Franzen, He's the best!!!! :) Thanks for the roses guys!!!! More

Great first time visit!....James Jayjack was my sales contact on 07/23/11, very professional and friendly. He knew the vehicle inside and out. Really went the extra mile the entire time. You could tell h contact on 07/23/11, very professional and friendly. He knew the vehicle inside and out. Really went the extra mile the entire time. You could tell he was proud of the brand. He took his time with me and made sure I was happy. His follow up after the sale has been really good. Great guy....ask for him! Mike Townsend was the sales manager. He spent almost an hour with me assuring me of the brand quality. He presented me with a great offer and was willing to do what it took to get the deal done..impressive. He, together with James made sure the purchase process went smooth. Ralph in finance was great. Explained everything in detail. Ralph knew how to work with a business owner and made the process quick and painless, he really knows the process, very much a pro. Overall my experience was fantastic. James and the team provided the extra details that made the experience great. I will purchase again from them in the future! More

Purchased my car through MB of Naperville and my overall experience was very solid. My salesman (Adam Broadus) provided detailed answers to all of my questions about the car and also made sure the sales pr experience was very solid. My salesman (Adam Broadus) provided detailed answers to all of my questions about the car and also made sure the sales process went very quickly. Adam picked me up at the airport when I arrived to pick up my car, and when we arrived at the dealership, the car was ready and paperwork/processing also went very smoothly. I would strongly recommend Adam as a sales associate as well as this dealership. More

I have only needed service/maintenance on my 2004 E Series 3 or 4 times, but at each visit I was treated with respect, explained the best service options, done in a timely manner, and confident that my Series 3 or 4 times, but at each visit I was treated with respect, explained the best service options, done in a timely manner, and confident that my car will continue to carry me safely through my travels! More

I used to shop at more than one dealer when in the market for a new Mercedes until I met Ed. Once I got to know him I stopped price shoping. Ed is a very ethical man. He has always done everything possible t for a new Mercedes until I met Ed. Once I got to know him I stopped price shoping. Ed is a very ethical man. He has always done everything possible to make sure that all my needs were satisfied and that the total buying experience was a pleasant one. Over the past several years I have bought about seven or eight new Mercedes cars from Ed and never had a bad experience. I have felt confident recommending Ed to my friends that were in the market for a Mercedes and have had good feedback from them. By the way, I have always had a good experience on the rare occasion that required a visit to the service department. I might add that this is not the most conveniently located dealer for me but the treatment that I get makes the trip worth while. More

Probably one of the best car buying experiences a person can ask for! Ed was awesome. The only disappointment was in receiving my title. I had paid cash for the vehicle and did not receive my title for alm can ask for! Ed was awesome. The only disappointment was in receiving my title. I had paid cash for the vehicle and did not receive my title for almost 7+ months. The financing department dropped the ball in following up on the title delivery. It wasn't until I involved Ed Franzen that the problem was taken care of immediately. I have also had the pleasure of dealing with Ron in service. This guy is incredible. I have never seen a more organized efficient service department! Ron was friendly and informative of the services offered and done. Very happy with the overall Mercedes Benz experience. Marie Lillig More