Mercedes-Benz of Naperville

Generally the most effective dealership I’ve worked with. There are always ups and downs but almost everyone in service and sales is top notch. I have been using this dealership since the year 2000. In the l There are always ups and downs but almost everyone in service and sales is top notch. I have been using this dealership since the year 2000. In the last 23 years I’ve not been able to find a Better Facility in the next three states. More

Nick is my go-to guy: Friendly, knowledgeable, and very accessible. He's a problem solver. Overall, great customer experience. accessible. He's a problem solver. Overall, great customer experience. More

They got my sons C300 in quickly and were able to take care of the warrantied subframe issue with no problem. We got the car back sooner than expected and they kept us informed every step of the way. Gr care of the warrantied subframe issue with no problem. We got the car back sooner than expected and they kept us informed every step of the way. Greatly appreciate the professionalism! Thank you! More

Very good service and communication. Frank A is always on top of things. This is our second vehicle we have taken to MB of Naperville and never any issues. Frank A is always on top of things. This is our second vehicle we have taken to MB of Naperville and never any issues. More

I am very happy with the service I’ve received at this location. Their employees are friendly and accommodating. I could go to a dealer closer to my home but I feel comfortable working with this dealershi location. Their employees are friendly and accommodating. I could go to a dealer closer to my home but I feel comfortable working with this dealership. More

They went above and beyond to find us what we like. I will recommend Mercedes Benz of Westmont to everyone I will recommend Mercedes Benz of Westmont to everyone More

Every time I dropped my car for check ups would receive the car back with other issues, including employee's mistake and not detail oriented. This will result to going back and forth to the dealership to h the car back with other issues, including employee's mistake and not detail oriented. This will result to going back and forth to the dealership to have the car properly repaired. Service team need to treat the cars with more attention and careful to not leave scratches and damages, and supervisor needs to check the car before calling the owner to pick it up. Management is on top, sadly they have to jump in to help the situation as some service advisors give bad customer service, rude attitude, and they would try to get rid of you as fast as possible, careless. Definitely did receive the Mercedes brand standard service. More

I was very impressed by the professionalism of both Ron & Joe at the dealership. They both helped to make my purchase go smoothly but did not pressure me at all. So many car dealerships have high pressure sa Joe at the dealership. They both helped to make my purchase go smoothly but did not pressure me at all. So many car dealerships have high pressure salesmen that I consider a complete turnoff. Mercedes-Benz of Naperville was wonderful, and I haven’t stopped telling my friends what a great car buying experience it was. I will definitely go back when I need another vehicle. More

Recently purchased a 2018 GLC 300. Car was in excellent condition and Liz was wonderful throughout the process! 10/10 recommend! Car was in excellent condition and Liz was wonderful throughout the process! 10/10 recommend! More

Service sept was very helpful in getting service b completed , as well as having windshield replaced completed , as well as having windshield replaced More