Mercedes-Benz of Naperville

Ed was great to deal with, no hard selling and received a great price. Started out with a search for a used vehicle, Ed tried to locate one with our needs but at the end we went with a new vehicle purchase great price. Started out with a search for a used vehicle, Ed tried to locate one with our needs but at the end we went with a new vehicle purchase with a great deal. More

I recently purchased of my second Mercedes-Benz E Class. If you are in the market for a luxury vehicle that has the right mix of sportiness than the E Class is your car. As for the place to buy that car; If you are in the market for a luxury vehicle that has the right mix of sportiness than the E Class is your car. As for the place to buy that car; it’s clearly Mercedes of Naperville and the sales consultant to work with is Michael Banks who is supported by a man of equal integrity and concern for the customer, his GM Mike Tegge. They are clearly the most honest and fair people I've worked with in this industry. The relationship does not end when you drive away in a great car with an equally impressive deal, it continues with support after the sale. Michael Banks is simply a tremendous individual that cares about his customers and will literally do whatever it takes, whenever he has to in order to ensure customer satisfaction. If you are looking for a sales consultant that will return your messages, whether by email, voice or text and work to ensure you are happy, before, during and after the sale there is only one choice and that is to see Michael Banks at Mercedes of Naperville. In the end you'll have a great car and a new friend. More

I purchased a 2007 BMW 328i convertible. This was a most pleasant and most efficient car-buying experience. I have bought 4 cars from their organization (Autonation) and they have always been professional, pleasant and most efficient car-buying experience. I have bought 4 cars from their organization (Autonation) and they have always been professional, fair and most accommodating. James Jayjack (Sales Rep) and Jason Boyles (Sales Manager) were the best. James went the extra mile. I travelled to Naperville from Madison, WI and the car was exactly as described. I had the car inspected by BMW and the car was in exceptional condition. I received a better than fair purchase price; I looked at similar cars at BMW dealerships that were priced considerably higher and were not as nice as this car. They also provide a no-deductible 60 day comprehensive warranty with each purchase. I left there with peace-of-mind and feeling very confident that I had made the right choice. I will return in the future as well as refer my friends and family to Naperville Mercedes. Please ask for James Jayjack. More

From the first greeting by Elmis, until the time we left the dealership with our new car (a couple of days letter), we had an outstanding experience. We were greeted promptly. No pressure, just good conver the dealership with our new car (a couple of days letter), we had an outstanding experience. We were greeted promptly. No pressure, just good conversation and friendliness. We worked with two different sales folks, and they were stellar. Extremely knowledgeable about the cars, and we never felt rushed. We would have no hesitation recommending this dealer to anyone..... More

This is one I wish I could do-over. Adam in sales was really great and really tried hard to make me happy. But the overall experience was a nightmare. Purchased a CPO 2010 E350 Coupe. When the car w really great and really tried hard to make me happy. But the overall experience was a nightmare. Purchased a CPO 2010 E350 Coupe. When the car was presented to me after the sale it had a large scuff on the rear driver quarter by the brake light, they acted surprised and took it back and buffed out the scuff. Under the scuff was a fist sized dent ! Jason the sales manager said a car can be CPO with some minor dings and dents, really? This was a fist sized dent!!! He also knew about the body damage at the time of the sale. Their solution was to split the repair with me. I figured it was as good as I was gunna get, so I agreed. Adam delivered the car to me the next week, body looked great. But 3 of the 4 rims had significant rash on them , drivers front and rear and passenger front, in my opinion screamed of a car wash gone wrong. The rash was consistent in size and location on all three wheels and heavier on the drivers side. They denied accountability on this and told me there is nothing they are willing to do to rectify this situation. ******UPDATE**** The General Manager of the dealership was called by Mercedes USA on my behalf, since bringing the GM up to speed he has offered to make everything right at all costs! This restores my faith in dealership. I truly believe this was really a situation where the Sales Manager was protecting his interest and profit margin, which I understand to an extent. I am very pleased that they are doing whatever it takes to make my experience a good one. Through this all Adam Broadus has been amazing, and doing everything he could do to make sure I was happy!! Good save guys. More

I recently reached out to Michael Banks when I was ready to purchase my 2012 C300 4MATIC. Michael Banks was courteous, professional, and has a GREAT sense of humor! There were never any surprises during our to purchase my 2012 C300 4MATIC. Michael Banks was courteous, professional, and has a GREAT sense of humor! There were never any surprises during our car buying experience, which happens too often when purchasing a vehicle. I had a list of features written down on a tiny piece of paper that I wanted in my vehicle, which I never even showed him. He somehow must have glanced at it because when I was about to run off my list, he already had the car with said features, in my color preference, waiting outside for a test drive. Bottom line, if you are looking for a smooth, no haggling, honest, and fun car buying experience, visit Michael Banks at Mercedes Benz of Naperville. More

In the past I have purchased three cars from dealerships where Adam Broadus was the salesperson. He has always provided exceptional service in explaining the features of the vehicle. His knowledge of cars where Adam Broadus was the salesperson. He has always provided exceptional service in explaining the features of the vehicle. His knowledge of cars is truely exceptional. Adam has patiently and professionally led me through the purchasing process and ensured that the financing and vehicle were exactly right for me. The next time I am in the market to purchase a car it would be a pleasure to work with Adam at Mercedes of Naperville. More

I gave all five stars because the service I received at the dealership(service dept) was simply outstanding!!! Don Pagano went above and beyond the call of duty!!! Don Pagano is a huge asset to Mercedes Be the dealership(service dept) was simply outstanding!!! Don Pagano went above and beyond the call of duty!!! Don Pagano is a huge asset to Mercedes Benz of Naperville. Don was very knowledgeable,patient,courteous,and professional!! Don Pagano is worth all 5 stars!! More

I have taken my Mercedes Benz to several dealerships and none of them can compete with the outstanding service that Mercedes of Naperville provides! Don Pagano is the reason why I continue to take my vehicl none of them can compete with the outstanding service that Mercedes of Naperville provides! Don Pagano is the reason why I continue to take my vehicle there! Don Pagano provides award winning service everytime I go! More

Buying a new car is never easy but Mark Curtis lived up to his promise of making the experience simple, fair, and all parties were satisfied at the end of the business transaction. If you’re in the market to his promise of making the experience simple, fair, and all parties were satisfied at the end of the business transaction. If you’re in the market for a new ML350 I would reach out to Mark. More