Mercedes-Benz of Naperville

Charged for warranty diagnosis Charged me $175 to diagnose an issue covered under warranty. When I complained to GM heard a bunch of mumbo jumbo about lawsuits and he offered to m Charged me $175 to diagnose an issue covered under warranty. When I complained to GM heard a bunch of mumbo jumbo about lawsuits and he offered to make it up to me- with a ride when my car breaks down or a free car wash when it is closed. Bizarre.... More

Worst experience ever! Dealership xxxx! If Gordon Ramsey ever thought about starting a TV show for nightmare dealerships he should begin with Mercedes Benz of Naperville f Dealership xxxx! If Gordon Ramsey ever thought about starting a TV show for nightmare dealerships he should begin with Mercedes Benz of Naperville for the Pilot episode. REPORTED A LOANER THAT WAS GIVEN TO US AS STOLEN! NO ACCOUNTABILITY! GREEDY! NO UNDERSTANDING! IF YOU SUPPORT THIS DEALERSHIP YOU ARE SUPPORTING THE CORE PROBLEM OF BUSINESSES TAKING ADVANTAGE OF PEOPLE! My wife had her 2016 C300 being serviced at MB of Naperville and was given a loaner until her car was ready. Now let’s Fast Forward to one of the problems. While leaving at the end of the day from her new job she arrived at her parking spot too see it was empty and her loaner vehicle was missing! IN THIS MOMENT SHE PANICKED! She had thought her car was stolen and immediately had a panic attack! She called the Police who then inform her that her vehicle was towed by police since it was REPORTED STOLEN BY MERCEDES BENZ OF NAPERVILLE!!!! They continue to ask her why she was driving a stolen vehicle… EXTREME CONFUSION. She goes back inside which then her new boss and co-workers explain the whole mess they witnessed while she was busy working. POLICE HAD ARRIVED AS IF IT WAS A CRIME SCENE. They took pictures of the vehicle inside and out. Her coworkers who were watching at the time had no idea it was her car since she was new at the job. TRULY EMBARSSAING AND A VERY BAD FIRST IMPRESSION AT HER WORK! I arrive to the dealership with her that night. We were told that our loaner that was reported stolen ended up NOT being the vehicle that they were missing. WASTE OF TIME. Do not understand what kind of management is running this place where they just misplace cars as if they are some toys.  We are then told to go to Naperville Police station to go pick up her belongings. We arrive to the police station feeling like criminals to ask for her things back. All her things were investigated through and bagged as evidence truly embarrassing once again.  Spent a weeknight at a police station and in this mess all because their management could not keep track of inventory. Could not get over the idea of if she was behind the wheel of the vehicle at the time and could have been arrested for driving a stolen vehicle. This dealership reported a loaner as STOLEN that they gave to their own client! The dealership could have just called some of their customers and cross reference to solve the problem but did not want to mess up their own reputation. There is a certain level of customer service you expect from MERCEDES BENZ! ERIC HOFFMAN. Next day, my wife and I both called off from work. We then arrive at the dealership on where we had both called off work after the traumatizing event. We ask for Eric Hoffman (The magical GM that every google review has the number of to solve all issues).  The staff panics as if we had called for “Lord Voldemort” and did not want to ask for him. They were scared to bring him. We finally meet Eric who then begins to play psychological games with us right away. He acted as if he had no clue the reason we were there, even though his service manager had told him we were coming. The service manager was also on the phone with Eric the night before during the incident.  Eric then begins to tell us that he has never had a bad day in his life. Why you may ask? It is because he tells himself “Every day is a good day and why get upset?” Not sure what drugs this man does but I would love to know! He was just playing with our heads as if we are stupid. Keep in mind this is all before we bring up the incident and he at this point still claims he has no idea why we are there. Once we sat down he kept playing this clueless act. He precedes to tells us that he has NO idea what is going on and that he has heard of “something” regarding a missing car. His facade all falls apart later in the conversation when he unknowingly tells us the entire dealership was in panic for DAYS due to a missing loaner! He then admits that the dealership reported the vehicle stolen. I then let him know that my wife and I both are very displeased from the entire experience at MB. He then tells me there is nothing he can do to make my wife happy since the event is already over. “Nothing can repair the damage that is already done so why do anything?” Those were his words. PLEASE NEVER CALL THIS MAN IN FOR JURY DUTY. He does not believe in justice when a wrongdoing is committed. He believes, we should just get over it and move on since we cannot go back in time and prevent the crime from happening. I asked him what he would do if this happened to his significant other. Which then he replies, he would brush it off since he does not understand what is there to get emotional about! Why is this man the GM when he does not even understand human feelings or emotions! He even tried putting the blame on us since we had switched out the loaner for a different vehicle and because of that confusion was caused? THAT IS YOUR JOB! Why is this man the GM? He claims he does not know what to do since he has never had this problem before and asks me what should he do? As if we have dealt with stolen loaners before? He had no knowledge on how to provide any sort of customer service. Eric did everything he could to avoid accountability. We would probably have been treated differently if we were in there with our S class and not C class. He clearly did not want to take any sort of accountability and in return we did not even receive an apology. Our personal vehicle was being serviced for over a month due to a separate fuel line issue. After a very long conversation reiterating the situation he stated he would seek out some solutions for the situation, but he kept asking me what he should do. I finally suggested an idea of buying our car back for the remaining loan amount due and helping us in purchasing a different vehicle. He told us he will call us back and let us know. He finally called us back two days later during which he tried insisting we go with magical lease which apparently sounds like it was sent down from the heavens! I told him right away we are not interested in a lease at all and we want to purchase a different vehicle. Weeks go by and all he does is try to push his lease idea on us as if it’s the best and only way to own vehicles. EVEN WHEN IT IS TIME TO OWN UP TO THE MISTAKES THIS MAN IS STILL TRYING TO SELL ME SOMETHING RATHER THAN HELP ME OUT. He was still looking to make some money. Truly shaking my head. Some people just do not know when to lay off the sales man tactics. He called again informing me Mercedes Corp. was being involved and it will take weeks for them to process a trade assist. This is all because he did not want to mess up his own books. HE WAS STILL LOOKING FOR HIS OWN BENEFIT. When he came back with the numbers on our car they just did not match up. When I kept trying to get a hold of him, he apparently handed this entire ordeal off to another member from the dealership. From his point on he has not contacted me at all. He never called us back. Never called to apologize. Never Came up with a solution. After two whole months and a backordered part we finally are able to pick up our car, but the problems done stop here. When our car is dropped off to us at my wife’s work she finds a  tear in the leather on the steering wheel. Which again the service department makes a comment tries to blame us on saying the following “Looks like the tear was made by a woman’s wedding ring” No sense of accountability. There is a lot more to this story. Manipulated reviews throughout google! Do not fall for that trap. I even confronted Eric about this when he tried to flaunt his google reviews to which I asked him aren’t those manipulated? He had no response and just turned his screen back. Then I told him to check yelp where his SEO manger could not fake reviews. Which then he stated, “That’s just yelp... you know what kind of people are on yelp…” Yeah not sure what he meant by that. I have informed many family and friends to not do any business with this location. I can keep going on and probably write a book about this horrible experience but will stop there and prevent you from any further misery. Thank you for reading! Hopefully this prevents someone else from being put into a similar situation. STAY FAR AWAY FROM THIS DEALERSHIP. THIS PLACE IS A SCAM. RAN BY PEOPLE WHO ONLY CARE ABOUT HOW DEEP THEY CAN PUT THEIR HANDS DOWN YOUR POCKETS NOTHING MORE! WE ARE YET TO RECEIVE A SINCERE VERBAL/WRITTEN APOLOGY! More

Best Dealership I have ever dealt with We recently purchased our 6th Mercedes from Mercedes-Benz of Naperville. Each and every time we have been treated with courtesy and respect. We have d We recently purchased our 6th Mercedes from Mercedes-Benz of Naperville. Each and every time we have been treated with courtesy and respect. We have dealt with many dealerships and Mercedes-Benz of Naperville is far and away the best. More

Excellent service We stopped in to get some accessories and ask about an issue. I didn't catch the service department guy's name, he was incredibly helpful and sweet (j We stopped in to get some accessories and ask about an issue. I didn't catch the service department guy's name, he was incredibly helpful and sweet (just found out it was Howard). Osi helped us out our plates back on and was also super kind and helpful. We don't live here- just passing through - but the MB owners around here should be thankful for such awesome service. Thanks!! More

Smooth and friendly service Recently purchased a used 2014 Acura from this dealership and wanted to Thank Nester Rodriguez for making my purchase an enjoyable experience. His fri Recently purchased a used 2014 Acura from this dealership and wanted to Thank Nester Rodriguez for making my purchase an enjoyable experience. His friendly service with a smile and humor is appreciated. More

Service lacks integrity I have done business with this dealership for years and never had an issue prior to this. I brought my older Mercedes in for service on a Saturday as I have done business with this dealership for years and never had an issue prior to this. I brought my older Mercedes in for service on a Saturday as the alarm was intermittently going off. On Monday the very arrogant and rude service tech called and provided a list of repairs needed on the vehicle totaling much more than the vehicle was worth. I called him back on MONDAY and told him we had decided not to do those repairs and we would pick the vehicle up. He stated he needed to check and see if the car was ready for pick up and would call me back. On TUESDAY he did not call back. On WEDNESDAY I called again to see what the delay was and he called back to say the car was ready and that the delay was because Service B was being done on TUESDAY. My husband went in to pick up the car and the tech claimed we had authorized the repairs and completely dismissed the fact that I had told them on MONDAY that we did not want them done. NET: the tech was told on Monday we did not want the work done and to ready the car for pick up. The next day, TUESDAY he had them do work on the car. Several hundred dollars worth. They discounted the work some but we still had to pay a few hundred dollars. I would not recommend this dealership or possibly any dealership owned by AutoNation because of this type of business practice. The irony is we had made a decision to trade the car for a new vehicle rather than do the repairs. More

Five Stars for the Service Department! I live in California, I scheduled a pre purchase inspection from Mercedes-Benz of Naperville on a 1989 Mercedes 560 SEC that I was hoping to purchase I live in California, I scheduled a pre purchase inspection from Mercedes-Benz of Naperville on a 1989 Mercedes 560 SEC that I was hoping to purchase sight unseen. Chris Zamecnik was my service representative and he went the extra mile for me. I know how busy he must have been, however, he was outstanding! Walked me through everything I needed to know and assured me that the car was as good as I had believed. He gave me every ounce of detail, he and his technician felt confident in this purchase which gave me the confidence to purchase the car. Without his time and extra care I would have been uneasy. The technician found only two small details that needed to be attended to and while I could have had the service on these items done in my own city, I chose to schedule the service to be done prior to transport with Mercedes-Benz of Naperville because of the confidence I felt in this fine establishment. When the car arrived it was exactly what Chris had told me it would be and I couldn't be more satisfied. ***** 5 Stars! More

An excellent sales experience with ed, bought a 2014 e550 from him and he was extremely professional and efficient. Also Mario Giannese in service is spectacular and the reason I'll keep coming to napervill from him and he was extremely professional and efficient. Also Mario Giannese in service is spectacular and the reason I'll keep coming to naperville Benz More

Mike Banks was great guy, he really understands the customer concerns, and moved quickly to resolve it within his limitation. He even bought me lunch while waiting for my car, treated me like family at customer concerns, and moved quickly to resolve it within his limitation. He even bought me lunch while waiting for my car, treated me like family at this dealer. Very down to earth sales staff, great people at this dealer. I could not see anything wrong in the process of purchasing a car from this dealer, I will be back for another. Mike More