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Mercedes-Benz of Naperville
Naperville, IL
409 Reviews
For Mercedes-Benz buyers in the Chicagoland area, there is no better place for new and pre-owned Mercedes-Benz cars and SUVs than Mercedes-Benz of Naperville. With all of the latest new Mercedes-Benz models in stock, we are sure to have the perfect one for you. So whether you're trading-in for a new Mercedes-Benz car or SUV, or getting behind the wheel of a Mercedes-Benz for the very first time, be sure to visit Mercedes-Benz of Naperville today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 409 reviews
March 19, 2021
I currently purchased Gle 350. Bloom is a professional, kind and knowledgeable person. I have very excellent experience. Appreciated ! I am very happy to have the car and enjoy working together with Bloom. kind and knowledgeable person. I have very excellent experience. Appreciated ! I am very happy to have the car and enjoy working together with Bloom. More
by KELI1401
Employees Worked With
Bloom
January 11, 2021
We recently purchased a GLC 300 . Serafin Avilia was fantastic! Super professional, terrific knowledge of the product, and most importantly customer focused. We had a terrific experience and anyone lo fantastic! Super professional, terrific knowledge of the product, and most importantly customer focused. We had a terrific experience and anyone looking for a Mercedes should reach out to him. More
by Dev
Employees Worked With
Serafin Avila
January 08, 2021
Purchased 2021 GLS AMG. Katy Brand - d sales associate was very helpful. Had excellent service and went above & beyond. Great choice. Will do it again. Thanks! was very helpful. Had excellent service and went above & beyond. Great choice. Will do it again. Thanks! More
by Vince N
Employees Worked With
Katy Brand
December 16, 2020
I really appreciate the service department, especially Kevin, very honest and prompt, informed me every step of the way. Connie at costumer service is the most approachable person I’ve ever met, thank you Kevin, very honest and prompt, informed me every step of the way. Connie at costumer service is the most approachable person I’ve ever met, thank you all for an outstanding service. More
by Mitra
Employees Worked With
Kevin
November 20, 2020
Me and my wife have had the most satisfying experience during my entire car search and buying process with the Mercedes Benz of Naperville. We bought a brand new 2021 GLA250 4matic recently, and are very during my entire car search and buying process with the Mercedes Benz of Naperville. We bought a brand new 2021 GLA250 4matic recently, and are very happy with the purchase. All the sales personnel involved have been very welcoming, hospitable and supportive. The whole team constantly made us feel comfortable, and provided us with all the options so that we can take the right call. They also helped us find the exact vehicle that matches all our needs with another dealership - when we realized that the inventory in the Naperville dealership did not have the car the will meet our requirements, and took care of the dealer trade to get the car delivered to us. Overall - I am extremely pleased with my experience with Mercedes Benz of Naperville, and will highly recommend this store to any of my friends looking for a new car! More
by somdev.06902
Employees Worked With
Burdette, Janice
July 15, 2020
Brought my ML 350 in after speaking with a service advisor named Frank. During our entire interaction, Frank was nothing but personable, knowledgeable, polite, and I felt comfortable conversing with h advisor named Frank. During our entire interaction, Frank was nothing but personable, knowledgeable, polite, and I felt comfortable conversing with him. After he repaired my vehicle he informed of a recall on my vehicle. We agreed to correct that issue and I informed him of another issue I needed corrected with the vehicle so he proceeded to order the part needed to correct the recall issue and look at the other issue I had mentioned. We’re in the process of repairing the two issues. I feel confident that these issues will be corrected promptly and professionally. More
by Paul
Employees Worked With
Frank Amanti
March 17, 2020
Sales personnel you can trust The sales guy who helped me (Cesar) was so helpful in allowing me all the information I needed to make an informed decision for a vehicle purchase. I The sales guy who helped me (Cesar) was so helpful in allowing me all the information I needed to make an informed decision for a vehicle purchase. I came back a couple days later with him and purchased a new GLE. BEST Sales experience I've ever gotten and I've bought cars for over 15 years!!!! Definitely ask for Cesar, he truly cares about the customer!!! More
by johnman112
Employees Worked With
Cesar, Lucy Read
March 14, 2020
I could not ask for a better parts department. Hands down the BEST Mercedes parts department there is. I'm located in Flint Mi. and buy my parts from the BEST... Mercedes of Naperville. You guys ro Hands down the BEST Mercedes parts department there is. I'm located in Flint Mi. and buy my parts from the BEST... Mercedes of Naperville. You guys rock! More
by professional auto collision
Employees Worked With
Jerry in parts
November 26, 2019
Not happy drove all the way from michigan to buy a car from here I've had it 15 day's and it already has a check engine light and is driving bad they say i have autonation which i don't cause i called and from here I've had it 15 day's and it already has a check engine light and is driving bad they say i have autonation which i don't cause i called and they don't have me in the system. More
by Griff88
Employees Worked With
Elmis
