Mercedes-Benz of Naperville

Kevin was fantastic I arrived in a frenzy - he told me not to worry he’d take care of me and he did. With every issue I’ve had this year Kevin has followed through. Never over promise, has kept me infor not to worry he’d take care of me and he did. With every issue I’ve had this year Kevin has followed through. Never over promise, has kept me informed at every step. Thank you Kevin for all your help and patience. More

Awesome place if looking for a new, or pre owned vehicle . Will be back when ready for upgrade. . Will be back when ready for upgrade. More

Normally M-B of Naperville doesn't miss a beat! However, during my latest service they didn't live up to expectations with regards to diagnosing and testing my cigarette power charger and respective chord during my latest service they didn't live up to expectations with regards to diagnosing and testing my cigarette power charger and respective chords. The good news is that when I picked up the car and asked about the results of the power charger issue, another agent stepped in and completed the work. More

this dealer charged nearly $400 more than the dealer I usually go to for the 20k B service. compare prices as they ultimately matched the price. Will not get service done here again usually go to for the 20k B service. compare prices as they ultimately matched the price. Will not get service done here again More

From service department to sales department (Serafin), they are very helpful, considerate, and kind. They make me feel like family. Keep doing what you all are doing! they are very helpful, considerate, and kind. They make me feel like family. Keep doing what you all are doing! More

I really think Naperville Mercedes is a great dealership. I was devestated to find out that my 2015 C300 with only 48,000 miles needs a new engine. I take great care of the car and only drive it around 8,000 I was devestated to find out that my 2015 C300 with only 48,000 miles needs a new engine. I take great care of the car and only drive it around 8,000 miles per year. Not sure where I go from here. More

Good costumer service!Very friendly people with a lot of Good costumer service! Very friendly people with a lot of peasants to everyone. Just I think the price for service “B” is to high. Thank you so much Good costumer service! Very friendly people with a lot of peasants to everyone. Just I think the price for service “B” is to high. Thank you so much for the service! More

I was skeptical going to Naperville Mercedes when I learned they are owned by Auto Nation because my experience at Westmont Mercedes has been terrible. But, Frank went above and beyond taking care of m learned they are owned by Auto Nation because my experience at Westmont Mercedes has been terrible. But, Frank went above and beyond taking care of my service with honesty and integrity. More

Sandy was very nice and very helpful when scheduling my service appointment. Adam was extremely thorough and explained ever detail. Their Service Center was impeccable and very comfortable. Overall I was service appointment. Adam was extremely thorough and explained ever detail. Their Service Center was impeccable and very comfortable. Overall I was very satisfied with my experience and would recommend them. More

Despite chip shortages and supply chain issues, Mercedes of Naperville helped me get the exact car I wanted. Excellent communications and service. of Naperville helped me get the exact car I wanted. Excellent communications and service. More