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Mercedes-Benz of Naperville

Naperville, IL

Overview
Reviews
Vehicles
4.7
409 Reviews
For Mercedes-Benz buyers in the Chicagoland area, there is no better place for new and pre-owned Mercedes-Benz cars and SUVs than Mercedes-Benz of Naperville. With all of the latest new Mercedes-Benz models in stock, we are sure to have the perfect one for you. So whether you're trading-in for a new Mercedes-Benz car or SUV, or getting behind the wheel of a Mercedes-Benz for the very first time, be sure to visit Mercedes-Benz of Naperville today!
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1569 W Ogden Avenue

Naperville, IL

60540

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Showing 409 reviews

June 03, 2022

always great service Adam was on top of everything got us in and out within a few hrs More

by kcc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam, Dellert
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Jun 05, 2022 -

Mercedes-Benz of Naperville responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

June 03, 2022

Dante greeted me quickly, explained the service and future services. Place is clean. Did the service on time. More

by S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dante
Report | Print
Jun 05, 2022 -

Mercedes-Benz of Naperville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 03, 2022

We ordered in January and took delivery in May. It was early. Gil was outstanding through the configuration process, kept me updated on each step, answered my towing related questions. Awesome guy. More

by sachin.dole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gil Lopez
Report | Print
Jun 05, 2022 -

Mercedes-Benz of Naperville responded

Hi, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!

June 01, 2022

Drove 1 hour to drop off car. Drove 1 hour back. Received call from dealer 2 hours later that they did not have parts for scheduled service and that I needed to pick up vehicle. D More

by smsharp10
Recommend Dealer
No
Employees Worked With
Later
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Jun 02, 2022 -

Mercedes-Benz of Naperville responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (630) 537-0312 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

May 31, 2022

We had a great experience at Mecedes-Benz of Naperville. Elmis Figueroa was very helpful. More

by MBcustomer
Price
Recommend Dealer
Yes
Employees Worked With
Elmis Figueroa
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Jun 02, 2022 -

Mercedes-Benz of Naperville responded

Hi, we're glad you had such a wonderful experience with us! If you ever need help, just give us a call. Happy motoring!

May 29, 2022

Service is great. Sales is terrible. I will never buy another car from this dealership. More

by George
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales rep and sales manager are long gone
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May 30, 2022 -

Mercedes-Benz of Naperville responded

Hi George, we are deeply disappointed by your experience at Mercedes-Benz of Naperville. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (630) 537-0312 -- we hope to hear from you soon.

May 28, 2022

They were kind, friendly, and welcoming. They answered every question I had and put my mind at ease. More

by msbond2011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarafin
Report | Print
May 31, 2022 -

Mercedes-Benz of Naperville responded

Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 28, 2022

The service is second to none! Omer is one of a kind and made shopping for a vehicle a wonderful experience. More

by Tiffan Baymon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omer
Report | Print
May 31, 2022 -

Mercedes-Benz of Naperville responded

Tiffan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 26, 2022

Adam Dellert who Service is so nice and Doesn't Add any services that are not yet needed. Friendly and Very trustworthy, I'll be back again! Suggestion: the maintenance Time of the Car Can be shortened as More

by Hunter
Customer Service
Recommend Dealer
Yes
Employees Worked With
Adam Dellert
Report | Print
May 28, 2022 -

Mercedes-Benz of Naperville responded

Hello Hunter, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naperville. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 24, 2022

First purchase deal was a good experience. Unfortunately due to car performance, the overall experience not so good. I felt “special” up until I signed the documents. Not so much after when More

by Perry
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arnel, Joe,
Report | Print
May 24, 2022 -

Perry responded

First purchase deal was a good experience. Unfortunately due to car performance, the overall experience not so good. I felt “special” up until I signed the documents. Not so much after when reporting issues with the car. Round and purchase number 2 is coming- hopefully the vehicle #2 will be a good ride. Looking forward to.

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