Mercedes-Benz of Naperville

Friendly staff, nice selection and informative salesman. I enjoyed my experience while purchasing my car and the salesman did an excellent job with reviewing the car’s features and following up a few days l I enjoyed my experience while purchasing my car and the salesman did an excellent job with reviewing the car’s features and following up a few days later. More

They are very polite and their response time is always in a timely matter. Highly recommend this dealership personally! a timely matter. Highly recommend this dealership personally! More

Nick from service was exceptional. He was very efficient, helpful and stayed in touch with me until my car was ready. Mercedes of Naperville is the best in the business. He was very efficient, helpful and stayed in touch with me until my car was ready. Mercedes of Naperville is the best in the business. More

I had trouble getting a hold of someone when I was in a time crunch but the team handled the situation very well and showed they valued me as a customer and a person. time crunch but the team handled the situation very well and showed they valued me as a customer and a person. More

Save your self time and don’t buy any cars from this dealer. They are very unprofessional and liars, my sister purchased a car and had to return it due to false information that she found out after taki dealer. They are very unprofessional and liars, my sister purchased a car and had to return it due to false information that she found out after taking the car home. Took her almost 2 weeks after returning the car to get her check back from her bank that the loan was from, we had to go in to the dealership and ask for the check we were there 2 hours trying to get it back and all they did was make excuses and tell us it would be ready in 45 minutes than they said 20-25 minutes, and no check, while talking to a manager to see if there was any updates the salesman GIL LOPEZ who sold the car to my sister was in his office just laughing and when I mentioned that it was his fault this situation was happening he came out of his office and was extremely rude and very unprofessional to us. They all had different stories about the situation, my sister would call the dealer several times and no one would answer her calls or emails, she had to use my phone in order for her to get a hold of someone and get updates. According to them the check was not cleared yet and that’s why they couldn’t issue her a refund check but the bank said it was cleared on September 20th, 2022. Mo another employee stated that the check cleared 9/28 but this morning 9/29 he told my sister that there was a hold on the check which was a lie and was confirmed by her bank, the banker at the bank said that check was never on hold and was cleared on 9/20. I do not recommend shopping at this dealer, horrible horrible experience. It was a very stressful situation. More

I have nothing but extremely positive things to say about my experience at Benz of Naperville. Everyone went above and beyond to make sure I found my dream car. Ammar is a gem! He will do whatever it takes t my experience at Benz of Naperville. Everyone went above and beyond to make sure I found my dream car. Ammar is a gem! He will do whatever it takes to make sure you are fully satisfied and ALL your needs are met. I shopped around at a few different Benz dealerships, but I never felt like other places cared to take the time to understand what I wanted. They were only focused on the sale. Hoffman Estates Benz even made me feel like I couldn't afford my car. Everything changed when I walked into Naperville Benz. Ammar immediately jumped up to help. He took time to explain everything and even sent the best transporter, Moos, to pick up my car from another location. Moos was also exceptional! Super friendly and easy to work with. Bottom line is that I am so grateful for the team at Naperville for their patience and for not making me feel small like Hoffman Estates did (they can use some training on customer service). This car is a dream. Ammar and the team helped me achieve it. I'll bring my family back here when their leases are up. They will not be disappointed. More

Scheduled service went well, loaner sparkled and was ready to go. The start was just as planned. Service was jammed and the maintenance on my vehicle carried on overnight. No problem with the loaner. ready to go. The start was just as planned. Service was jammed and the maintenance on my vehicle carried on overnight. No problem with the loaner. More

EXCELLENT SERVICE AND EXCLLENT SALES PERSON AND MANAGER, FINANCE SERVICE MANAGER( ELMIS FIGUEROA, MICHAEL BANKS, TIMOTHY BURNS) FINANCE SERVICE MANAGER( ELMIS FIGUEROA, MICHAEL BANKS, TIMOTHY BURNS) More

I recently received two recall notices from Mercedes-Benz USA. One was a software update and the other required a replacement part from M-B. The service scheduler, Connie, verified the part was available bef USA. One was a software update and the other required a replacement part from M-B. The service scheduler, Connie, verified the part was available before scheduling the repair. After she was sure the part was in house she was able to move up the service date. When I arrived the paperwork was waiting on the service writer's desk, my loaner vehicle was ready and I was out the door in under 30 minutes. The work was completed ASAP, my car was clean and waiting for me and I was back on the road in about 20 minutes. No hassle,, no up-sell, no drama, just professional service. This should happen everywhere. More