Mercedes-Benz of Naperville

It was a great experience visiting MB Napverille. From the general manager, Mr. Joe Wasson to all support staff, everyone was friendly, knowledgeable, and willing to help. If you are in the market, p From the general manager, Mr. Joe Wasson to all support staff, everyone was friendly, knowledgeable, and willing to help. If you are in the market, please stop by at this dealership. More

So grateful that I got a chance to meet Sandy she helped me out a great deal with understanding my new Mercedes in the contract. me out a great deal with understanding my new Mercedes in the contract. More

The Service Department at this Naperville dealership has been terrific! I originally took my vehicle to a more local Mercedes dealership, but they were not able resolve my problems, nor did it seem importa been terrific! I originally took my vehicle to a more local Mercedes dealership, but they were not able resolve my problems, nor did it seem important for them to do so. I honestly questioned my purchase of a brand-new Mercedes since my first service experience was so disappointing. But since then, I have only taken my vehicle to Richard W. with the Service Department in Naperville, and he has been awesome to work with! He has been very patient, listened attentively to my concerns and made sure he got everything working to my full satisfaction. And the entire Service Department has been great with everything from ordering the needed parts, scheduling an appointment time, setting up a loaner vehicle, providing status updates while in the shop…to the follow up afterwards. They have all been very professional, and seem to understand the importance of ‘Customer Satisfaction’. I truly appreciate having them available for my servicing needs. They make it relatively ‘easy’, and one less stressful thing for me to worry about! More

The service representative was very courteous and knowledgeable. Timely service was given. The price is a bit higher side knowledgeable. Timely service was given. The price is a bit higher side More

Great customer service, but very very expensive car repair. Also, I was very dissappointed at the (Mercedes Benz Dealership) because they had to keep my car for about a week (five to six) days and the repair. Also, I was very dissappointed at the (Mercedes Benz Dealership) because they had to keep my car for about a week (five to six) days and they didn't have a (Loaner Vehicle) at the time or call to see if I needed one for the work week. More

Great Dealership No pushy salesmen. Down to earth will not push add on:s. Highly recommend. Down to earth will not push add on:s. Highly recommend. More

Excellent service and very dependable and on time. Friendly, pleasant employees and very clean facility. Friendly, pleasant employees and very clean facility. More

I bought my Mercedes from the dealership. I scheduled on-line, received a loaner and it was done before the time scheduled. I scheduled on-line, received a loaner and it was done before the time scheduled. More

I didn't purchase my car from this dealership. However, Kevin V. from the service department was very professional, helpful and personable. Happy that this dealership is close to my new house! However, Kevin V. from the service department was very professional, helpful and personable. Happy that this dealership is close to my new house! More