Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Mercedes-Benz of Naperville

Naperville, IL

Overview
Reviews
Vehicles
4.7
409 Reviews
For Mercedes-Benz buyers in the Chicagoland area, there is no better place for new and pre-owned Mercedes-Benz cars and SUVs than Mercedes-Benz of Naperville. With all of the latest new Mercedes-Benz models in stock, we are sure to have the perfect one for you. So whether you're trading-in for a new Mercedes-Benz car or SUV, or getting behind the wheel of a Mercedes-Benz for the very first time, be sure to visit Mercedes-Benz of Naperville today!
Contact Dealership

1569 W Ogden Avenue

Naperville, IL

60540

Directions

By Type

Showing 409 reviews

December 30, 2022

Sales representatives and staff are very friendly as well as qualified. Service is performed in a timely manner. More

by ebeverly77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Vosburgh
Report | Print
Jan 03, 2023 -

Mercedes-Benz of Naperville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 27, 2022

I recently had to take my 2016 Mercedes Benz E350 4Matic for service at the dealership in Naperville due to no heat in my vehicle. I met service representative Dante Sosa who set up a ride for me to my job More

by cagonzalez99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante Sosa
Report | Print
Dec 29, 2022 -

Mercedes-Benz of Naperville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 27, 2022

We were not explained what options the car does not have. eg. Don’t have lane assist option. More

by Mahendra
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elmis
Report | Print
Dec 29, 2022 -

Mercedes-Benz of Naperville responded

Hi Mahendra, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (630) 537-0312 to discuss what we can do to help.

Dec 29, 2022 -

Mahendra responded

Well it is our mistake too that we didn’t ask about that option looking at all the display. We thought it has.Thank you for the review response.We bought it so now we will use it.There is one thing you can do is I am interested in buy three year maintenance contract, so can I get it with better discount like for $1500.00 or so. Thank you again Mahendra Patel. Phone # 6306992671

December 24, 2022

Rich is a really good service advisor very fast communication and good job done in my car More

by Adan Ulage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
Report | Print
Dec 26, 2022 -

Mercedes-Benz of Naperville responded

Hi Adan, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

December 21, 2022

I’m very happy with Mercedes-Benz in Naperville I purchased my car for them for over 20 years and the service department and their service men have always taken care of my cars and the highest qualit More

by Cweikum1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Dec 23, 2022 -

Mercedes-Benz of Naperville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

December 19, 2022

Rich the gentleman that help me was very helpful. He got me a loaner car n kept my car for a couple of days. Called me that my car was ready. Explained what the problem was. Very professional . More

by alaguilar46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich , don't know last name .
Report | Print
Dec 22, 2022 -

Mercedes-Benz of Naperville responded

We are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Dec 22, 2022 -

alaguilar46 responded

Thank you . 👍

December 17, 2022

This was a wonderful experience, it was more important for them to make us comfortable than selling the car. Thank you, it was like working with your family. Thanks More

by CAD
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Dec 20, 2022 -

Mercedes-Benz of Naperville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 16, 2022

The service team always professional, helpful and interested in my situation whether minor, routine or urgent. Yesterday had a battery issue. I was concerned. They took me in to check out the issue More

by vppassport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank A
Report | Print
Dec 20, 2022 -

Mercedes-Benz of Naperville responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Naperville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

December 15, 2022

Great customer services, If I could I would rate this place 6 stars. I felt comfortable the entire time and purchasing a vehicle never felt easy. Mercedes-Benz of Naperville is where I will purchasing my More

by ozzie2525
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Dec 19, 2022 -

Mercedes-Benz of Naperville responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 12, 2022

I bought my C300 at this dealership and I have always had it serviced there. Always friendly and reliable More

by Lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
? Don’t remember any names
Report | Print
Dec 15, 2022 -

Mercedes-Benz of Naperville responded

Hi Lauren, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

1
...
17
18
19
...
41