Mercedes-Benz of Naperville

Service id done very professionally and communication was timely. Have visited this service center previously. timely. Have visited this service center previously. More

I like the overall service here. Frank is always pleasant to interact with when I have any service issues. Frank is always pleasant to interact with when I have any service issues. More

Purchased a new car with this dealership, it was a fantastic experience. Josh Stoll was the best sales person I came across in my 3 weeks search for a vehicle. Positive, professional, paid attention t fantastic experience. Josh Stoll was the best sales person I came across in my 3 weeks search for a vehicle. Positive, professional, paid attention to detail and was willing to help and go the extra mile. He is a great representative of the business. Love the car we purchased, look forward to many years to come. More

We were looking for a luxury SUV and visited several dealerships in Naperville and Hoffman Estates. The Mercedes Benz at Naperville had the best customer service team and the salesman with whom we worke dealerships in Naperville and Hoffman Estates. The Mercedes Benz at Naperville had the best customer service team and the salesman with whom we worked, was the best we have ever seen. He was the reason for us to choose Mercedes over Audi or BMW. Very knowledgeable, proactive and had a great amount of patience to answer every question with a smile. We got our customized GLE much sooner than expected. While the expected wait time was about 5+ months, we got it in just 2 months which was a nice surprise. Thank you Mercedes Benz team at Naperville for giving us a wonderful experience and help us choose a wonderful car. More

My experience with MB of Naperville has been nothing short of awesome! Nick is wonderful. The staff is polite, kind, friendly, yet professional. I plan to continue using them for my repair and possible short of awesome! Nick is wonderful. The staff is polite, kind, friendly, yet professional. I plan to continue using them for my repair and possible purchase needs, going forward!!! Thank You! More

Excellent customer service and product knowledge. Ongoing service has been great. Highly recommend Mercedes of Naperville for your next auto purchase! Ongoing service has been great. Highly recommend Mercedes of Naperville for your next auto purchase! More

Love these folks, this is the second car we have purchased from them. I just don't like the automated pestering to give a review that every company seems to think necessary. purchased from them. I just don't like the automated pestering to give a review that every company seems to think necessary. More

I have been with this dealership for 25 +years and really love both the sales and service depts. but this time there was a service glitch- too many cars in for service on the day of my appt., so my car had t love both the sales and service depts. but this time there was a service glitch- too many cars in for service on the day of my appt., so my car had to spend overnight and have the service the next day, Fortunately , I had a loaner so was not too inconvenienced and this is the very first time that has ever happened! More

I changed dealerships because this one was very accommodating to my needs. Also very friendly employees. accommodating to my needs. Also very friendly employees. More

I purchased a new car with this dealership. Long story short the dealership knows the GLC 300's have a steering wheel shake issue and did not fix the issue themselves. It seems they would rat Long story short the dealership knows the GLC 300's have a steering wheel shake issue and did not fix the issue themselves. It seems they would rather have the customer find the issue and schedule a maintenance appointment to fix it. I spent 60 grand to find out the steering wheel vibrates when you hit a bump and then found out the dealership already knew of the problem and sold the car anyways only for me to deal with it the next day. I was not impressed. Also the driver side door did not seal properly so the wind noise was pretty loud and yes I test drove it before purchasing but that was around the block in congested traffic and maybe seeing 45 mph. I just think the dealership could've checked the car our a little better before selling it. I was not happy and unfortunately that can't be changed even after getting the car fixed weeks later. More