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Mercedes-Benz of Naperville

Naperville, IL

Overview
Reviews
Vehicles
4.7
412 Reviews
For Mercedes-Benz buyers in the Chicagoland area, there is no better place for new and pre-owned Mercedes-Benz cars and SUVs than Mercedes-Benz of Naperville. With all of the latest new Mercedes-Benz models in stock, we are sure to have the perfect one for you. So whether you're trading-in for a new Mercedes-Benz car or SUV, or getting behind the wheel of a Mercedes-Benz for the very first time, be sure to visit Mercedes-Benz of Naperville today!
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1569 W Ogden Avenue

Naperville, IL

60540

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Showing 412 reviews

March 09, 2023

I have been using their service for 10 years now and they alway have friendly team members. Easy to schedule with overall great customer service. More

by jrubis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin.
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Mar 13, 2023 -

Mercedes-Benz of Naperville responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 09, 2023

The svc reps and all people are all kind, & caring. Very clean dealership as well More

by djlucasus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wildeveld my service rep is superb, very kind, caring person. He is an excellent listener and empathic person. I always feel he will take excellent care of my vehicle, I trust him.
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Mar 13, 2023 -

Mercedes-Benz of Naperville responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 01, 2023

I have been treated unfairly, lied too and ignored. Owning a Mercedes has been a dream of mine for over 20yrs! The experience I have received from this dealership in Naperville has turned my dream into More

by Devon_autman
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
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Mar 05, 2023 -

Mercedes-Benz of Naperville responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (630) 537-0312 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Mar 05, 2023 -

Devon_autman responded

I have left numerous messages to service representative and service manager and no one has called me back. I had to drive to location in order for some clarity.

February 28, 2023

The service advisor Mr. Frank Amanti was really nice and helped me understand the service and the service was completed in the time frame promised. I like this dealership an More

by sdmtrading
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Amanti
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Mar 06, 2023 -

Mercedes-Benz of Naperville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Naperville and we hope to be of service again in the future.

February 28, 2023

Everyone was very friendly and helpful. Mike took the time to explain everything to me. More

by Brandy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Hurst
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Mar 06, 2023 -

Mercedes-Benz of Naperville responded

Hi Brandy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

February 27, 2023

Good people, fast service and knowledgeable to what they major 👏 in,will be back, and tell friends. More

by Lil scout
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't know
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Mar 03, 2023 -

Mercedes-Benz of Naperville responded

Hi Lil, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Mar 04, 2023 -

Lil scout responded

Will love for savings coupons to be emailed....thank you

February 26, 2023

Service Adviaor very pleasant. Service was good and completed in the time I was told. Waiting area clean and comfortable. More

by sdk2p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Dellert
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Mar 03, 2023 -

Mercedes-Benz of Naperville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 22, 2023

Have been a customer for 23 years. They are a fantastic group. I highly recommend them More

by lspddp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Vosburgh
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Feb 26, 2023 -

Mercedes-Benz of Naperville responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Naperville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 19, 2023

Straightforward process. I was able to have a loaner car ready to go and not disturb my day. Nick was great, helpful, and friendly. I selected a plan for this visit and my 60 More

by wshew82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Scumaci
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Feb 23, 2023 -

Mercedes-Benz of Naperville responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

February 19, 2023

Good service and quick taking care of the maintenance, although the finish time was little later than originally informed. I was able to have a loaner car to go which is a great service. More

by oukaty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Amanti
Report | Print
Feb 23, 2023 -

Mercedes-Benz of Naperville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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