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Mercedes-Benz of Naperville
Naperville, IL
409 Reviews
For Mercedes-Benz buyers in the Chicagoland area, there is no better place for new and pre-owned Mercedes-Benz cars and SUVs than Mercedes-Benz of Naperville. With all of the latest new Mercedes-Benz models in stock, we are sure to have the perfect one for you. So whether you're trading-in for a new Mercedes-Benz car or SUV, or getting behind the wheel of a Mercedes-Benz for the very first time, be sure to visit Mercedes-Benz of Naperville today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 409 reviews
March 17, 2023
The service department is very receptive to youre needs and comfort The minute you walk in you are taken care of by a advisor Rich who is our advisor is very friendly and sincere about what youre car needs and comfort The minute you walk in you are taken care of by a advisor Rich who is our advisor is very friendly and sincere about what youre car needs More
by 150 optimax
Employees Worked With
Rich Service Advisor
March 13, 2023
Excellent service and experience every visit. Adam Dellert is by far the best service advisor I’ve ever worked with and I drive out of my way to use this this service facilitate vs. the one much Adam Dellert is by far the best service advisor I’ve ever worked with and I drive out of my way to use this this service facilitate vs. the one much closer to my house. More
by DRW17394
Employees Worked With
Adam Dellert
March 10, 2023
Always a great experience with Richard, took care of my car needs immediately. He is always available even though he’s busy, he treats me like a first time costumer every time. car needs immediately. He is always available even though he’s busy, he treats me like a first time costumer every time. More
by Ibetperez
Employees Worked With
Richar Weiveland
March 09, 2023
The svc reps and all people are all kind, & caring. Very clean dealership as well Very clean dealership as well More
by djlucasus
Employees Worked With
Richard Wildeveld my service rep is superb, very kind, caring person. He is an excellent listener and empathic person. I always feel he will take excellent care of my vehicle, I trust him.
March 01, 2023
I have been treated unfairly, lied too and ignored. Owning a Mercedes has been a dream of mine for over 20yrs! The experience I have received from this dealership in Naperville has turned my dream into Owning a Mercedes has been a dream of mine for over 20yrs! The experience I have received from this dealership in Naperville has turned my dream into a nightmare. I was told false information about car repair that had me choosing to either pay my mortgage or car payment! This kind of treatment has brought tears of disappointment! Never would I have ever thought such a well known company would demonstrate this type of behavior! It is loyalty or dedication of appreciation towards customers. I never thought I would be paying very expensive cost towards a vehicle and getting such horrible treatment. HIGHLY DISAPPOINTED! And I feel my pain shouldn’t go unnoticed! Sincerely, Devon Autman/Robert Silas More
by Devon_autman
Employees Worked With
Nick
