Mercedes-Benz of Myrtle Beach

I have been purchasing Mercedes cars for a long time. This dealership stands higher than any other dealership I have purchased from. They explained to my dealership that they did not want to do a swap, This dealership stands higher than any other dealership I have purchased from. They explained to my dealership that they did not want to do a swap, and stuck to their commitment throughout. In this time of separation the personal communications they gave made it even more enjoyable to buy an AMG GT-R roadster. This is my first car with this dealership, but it felt like this was my local dealership where I had been buying for years. But the one thing that really stood out was their respect for the car and a desire to sell it to a person where there was an equal respect of the quality and heritage of Mercedes... More

A few weeks ago my wife and I contacted Mercedes Benz of Myrtle Beach concerning an SL450 they had in their inventory. We made arrangements with Brad Stewart to see the vehicle. When we arrived at the deale Myrtle Beach concerning an SL450 they had in their inventory. We made arrangements with Brad Stewart to see the vehicle. When we arrived at the dealership, the car was clean, fueled, and ready for a test drive. Since the automobile was exactly as described in the CarGurus advertisement, with only 1350 miles on the odometer, and priced properly, we decided to purchase it. Brad made all the arrangements to transfer the license plates from our trade-in, explain the features and operation of the SL450, and prepare the sales contract. Robby Pihota, the Finance Manager, walked us through the different available finance packages offered by Mercedes Benz. We chose a finance and extended warranty program and within four hours of our arrival at the dealership, we were on our way home to Beaufort. In summary, we were very pleased with the vehicle, the dealership, and the non-pressure approach of our salesman. More

fourth time working with dealership....great! I appreciate that when buying a used vehicle was told that honestly dont waste money on warranty...and got a fair price...car detail people make it l I appreciate that when buying a used vehicle was told that honestly dont waste money on warranty...and got a fair price...car detail people make it look like new. Thanks Jacob. More

Dishonest dealership. I bought a certified SL550 that had bad brakes that were apparent within 2 hours of buying the car. I was an out-of-town buyer, so I was told the prob I bought a certified SL550 that had bad brakes that were apparent within 2 hours of buying the car. I was an out-of-town buyer, so I was told the problem would be taken care of by Myrtle Beach Mercedes, and directed to my local dealership. The Myrtle Beach management has been unscrupulous in their dealings with me. (And many other buyers too- judging by the other review sites.) They have lied, and accused my local Mercedes dealership of scamming me, even though I sent them a video of the horrible, high- pitched squealing, indicating bad rotors. They refuse to reimburse me, and will accept no responsibility for selling a certified model with faulty brakes. I also never got a corporate email asking for my review of their dealership, indicating they messed with the email address. Do not trust them, and buy elsewhere. More

Absolutely terrible Please read before deciding to purchase a vehicle through this dealership! Mercedes makes a wonderful vehicle however this dealership will make you fa Please read before deciding to purchase a vehicle through this dealership! Mercedes makes a wonderful vehicle however this dealership will make you fall out of love with the Mercedes experience. I bought my car and gave them asking price, didn't haggle however they tried to put an extra $500 charge on the final sale the explicit listed online is included in the price. Should have taken that as a hint however they moved forward and took that off. My test drive for the car was less than a mile before I was told to return to the dealership. The car broke down the day I received it as well as had a leaking tire which I found out very shortly after I left the dealership. I was not able to obtain service records or anything through the dealership, HOWEVER a different dealership that had no skin in the game with my car sent my the service records for my car almost immediately after speaking with them. I spoke with the GM for a little where they decided to tow it from my local Mercedes dealership four and a half hours back to Myrtle Beach because they "knew the car better". That being said they said they would cover the towing. A MONTH later and that is not the case. They have been unresponsive, short, and arguably worst customer service than a poorly run McDonalds. The management would pass messages through other people to avoid speaking to me as well, so there was no direct communication besides the emails and voicemails I left that WERE NEVER responded to. They are absolute con artists, only want your money and do not care about your experience or how you feel about your car. Mercedes should really look into pulling their brand from this dealership. Save yourself and buy a car from somewhere you can trust and wants you to have the best Mercedes experience possible. I love my car but have already had to go fix numerous things with the car since having it by taking it to someone who knows what they are doing! More

"Poor Customer Communication" Service department did not have my scheduled appointment which was done online. The service manager said there was a glitch with the online system wh Service department did not have my scheduled appointment which was done online. The service manager said there was a glitch with the online system which was to rollover to their system and did not. He did not explain why I was NOT called back after leaving a voice message with the service department the day before the appointment to verify that parts were in and to call if there was an issue. I went for the appointment with the expectation of getting my car serviced. It did not happen and was told they would call to reschedule when parts come in. I paid for a babysitter and had arranged a ride. There was NO excuse for not returning the phone call. More

B1 service Ashley was a pleasure to work with. Service was completed in a reasonable amount of time. Thank you for the shuttle service to and from the mall. Ashley was a pleasure to work with. Service was completed in a reasonable amount of time. Thank you for the shuttle service to and from the mall. More

One year service on GLC 300 Excellent service department. Car was serviced and ready before I expected. Every trip to this service department has been excellent. I highly recomm Excellent service department. Car was serviced and ready before I expected. Every trip to this service department has been excellent. I highly recommend this service department. More

Unprofessional and arrogant Went to buy a new Mercedes and was also considering another brand. I decided to buy the other brand based on performance and price with my required op Went to buy a new Mercedes and was also considering another brand. I decided to buy the other brand based on performance and price with my required options. As a courtesy I called the salesperson to advise him of my decision. His response was “well if you want to buy a cheap car that’s OK you’ll realize why it’s cheap in a couple of years”. So much for me trying to be respectful More

Excellent service. We have been very disappointed with our service at other Mercedes locations. So much so that I would be hesitant to purchase another Mercedes product We have been very disappointed with our service at other Mercedes locations. So much so that I would be hesitant to purchase another Mercedes product. However, the service we received at your location was excellent. Vincent was very nice, the service was completed in a very short time and our vehicle is running perfectly now. At other dealerships, the people we talked to were extremely arrogant and it seemed like we were an inconvenience to them. Thank you for providing excellent service. More