Mercedes-Benz of Morristown - Service Center

Always a pleasant experience My car was in for service B. I always have a pleasant experience and it is all due to Willie Caldwell. He is always so pleasant and extremely helpful. My car was in for service B. I always have a pleasant experience and it is all due to Willie Caldwell. He is always so pleasant and extremely helpful. He is always accomadating and explains what needs to be done thoroughly. I can't ask for a better service advisor. More

Great Service! Mercedes-Benz of Morristown has wonderful service. Willie Caldwell always goes above and beyond to help me and provide me with incredible service. I Mercedes-Benz of Morristown has wonderful service. Willie Caldwell always goes above and beyond to help me and provide me with incredible service. I very strongly recommend Willie and Mercedes-Benz of Morristown. More

Best Service Center Ever! I have been to this dealer/ Service center twice now and whatever I say here should be, at the least, DOUBLED! Everyone here is very friendly and hel I have been to this dealer/ Service center twice now and whatever I say here should be, at the least, DOUBLED! Everyone here is very friendly and helpful. My Service Rep Jeff D'Angelo, was extremely efficient, professional and made my experience so straightforward and so seamless. I got an appointment, drove in, got the BEST prices for both times - once for a 40K service and once for repairs - got a call to come pick up the car at the estimated time, drove in with the loaner and drove away with mine. Hundal and Troy were great in managing the loaner car. One of the best things is Morristown dealership gives you a loaner without begging for it. AND, it does NOT say "LOANER" or "COURTESY" painted all over it!! The last time, they gave me an SUV for a loaner when I got my C300 for service!! Now, that's just awesome! Tracy, at the billing counter is great at answering questions and/or making sure they are answered by the right person. Jeff is very knowledgeable and was great to work within my constraints of time. Overall, a wonderful experience. I have been and will continue to highly recommend Jeff, Hundal, Troy and Tracy to everyone that has a Mercedes!! More

Excellent customer service. I've purchased 4 cars so far in my life span, the 4th one being the 2013 S550. I must say, this car is the best I've ever had. Most important is the s I've purchased 4 cars so far in my life span, the 4th one being the 2013 S550. I must say, this car is the best I've ever had. Most important is the service that comes with it. Since I've purchase the vehicle, I've been to a number of Mercedes Benz Service Centers but nothing like Morristown MB. Mr. Willie Caldwell is the best Service Advisor that I ever worked with me through all the vehicle I purchases in my life. Willie Caldwell gave me the assurance that the service on my SCLASS would be Impeccable and I would be more than happy. Willie Caldwell exceeded all expectations on applying excellent customer service with all my concerns and request. I tip my hat to this gentlemen on a job well done. Its because of Willie Caldwell that I've made Morristown MB My home to service my S550. Brice McMillon More

Misquote by customer service rep Ann I called on 09/23 to have my SLK 350'serviced for a Schedule *A*, I asked Ann what the cost would be to have that service performed she told me aroun I called on 09/23 to have my SLK 350'serviced for a Schedule *A*, I asked Ann what the cost would be to have that service performed she told me around 100.00, I said fine please schedule. I took my car in for service today and when I went to check out it was 226.96. I have always been treated with the highest respect by my advisor Alex Marshall. However, the phone representative (Ann) needs further educating when dealing with quotes over the phone. I am very reluctant to return to this dealership for servicd and they have been the only one to service my car. Of course I called for the service manager and he was NOT in today. I can choose to spend my money anywhere and it will not be here based on the dishonesty. Once I complete the survey it will not be good, just saying. More

WILLIE IS GREAT, ED IS A SLIME BALL I first dealt with Willie Caldwell and it was a great experience. Willie is like a priest, kind, honest and gentle. Then i had to deal with Ed on a I first dealt with Willie Caldwell and it was a great experience. Willie is like a priest, kind, honest and gentle. Then i had to deal with Ed on a Saturday morning and it was very unpleasant. Ed spoke to my wife and I like we were children, he told us to relax and he mentioned that there are plenty of other dealerships in the area. He implied we should take our business else where. This was over making an appointment too close to his lunch hour. I WILL be taking my business else where. I regret not doing more business with Willie but i cannot even look at that guy Ed. Ed isn't even listed as an employee on this site probably because he's that new or on his way out. I recommend either dealing with Willie or possibly another employee but NEVER deal with Ed Salawan. More

Service on Jan 9, 2015 A message popped up saying that my wife's leased GLK (14,000 miles, 28 monts old) was due for servicing. She assumed it was just for another oil chan A message popped up saying that my wife's leased GLK (14,000 miles, 28 monts old) was due for servicing. She assumed it was just for another oil change. She scheduled an appointment, took the car in and waited over 2 hours and was given the gift of a bill in excess of $650. Included was the oil change, new windshield wipers, some other time of air filter (unrelated to the engine) and among other things, windshield wiper fluid which I had put in the night before. No estimate of cost was ever provide pre-servicing. Clearly my wife felt that she was misled but since she needed the car, she paid. This is our fourth and LAST Mercedes. My car (Japanese) which is also leased gets free servicing. More