Mercedes-Benz of Morristown - Service Center

Great service, loaner car experience and customer care. Jeff is the absolute best. He even remembered a prior issue and "made it right" without my saying a word. The loaner car had both GPS and satellite Jeff is the absolute best. He even remembered a prior issue and "made it right" without my saying a word. The loaner car had both GPS and satellite radio, which are new and much appreciated features in a loaner car at MBM! More

Great Experience with Service due to Willie Caldwell Willie made sure my entire experience was absolutely perfect. My car had to stay in longer than originally anticipated but I had a loaner car for the Willie made sure my entire experience was absolutely perfect. My car had to stay in longer than originally anticipated but I had a loaner car for the entire duration and Willie continually kept me updated as to status. I could not have been happier with how things went. I would recommend him to everyone! More

Willie is the best! I brought my car in for a Service B two days before my warranty expired. The mechanics found an oil leak that I didn't even know about. Willie, being I brought my car in for a Service B two days before my warranty expired. The mechanics found an oil leak that I didn't even know about. Willie, being the awesome guy that he is, was able to get the agency to pay for the repair right before my warranty expired. On top of that he had my car detailed and it looks as new as the day I bought it. Overall it was a really nice experience and I have Mr. Willie Caldwell III to thank for it. Such a nice guy! More

Very happy My Mercedes 350GL Blue Tec 2011 has been experiencing oil leaks. I took it to the Ridgedale service center not knowing what to expect in service or fe My Mercedes 350GL Blue Tec 2011 has been experiencing oil leaks. I took it to the Ridgedale service center not knowing what to expect in service or fees, but guessing it was not going to be good news on any front. The car stayed at the center for a week, due to serial oil leaks, but rep Willy Caldwell kept me informed about everything that was happening. He was even involved in making sure every issue was completely resolved before they closed out the job. I was given a very nice loaner car - the process was very fast and easy. But the best part was when Willy informed me that Mercedes was covering a major part of the repair costs leaving me with a very reasonable bill. Kudos to Ridgedale Sevice Center for putting customer satisfaction first and thanks to Willy for making it happen. More

Over and above The day of a long business trip I had two tires blow out on nj turnpike. That was the worst of it and it got much better once I arrived at MB. I was a The day of a long business trip I had two tires blow out on nj turnpike. That was the worst of it and it got much better once I arrived at MB. I was able to make flight and get a loaner immediately . It is unfortunately uncommon these days to have companies offer and recommend alternatives to both get the job done and make it even more convenient for you. Willie ensured that under his watch , I received both my 100% services car and delivered it to my house and picked up the complimentary car for me. All while I was away on business . He went out of his way to make those accommodations! Thank you !! Mike Z More

Now THAT'S service! Willie Caldwell has been my service representative for over 10 years. He's always been "there for me" to help with whatever service I needed. I've o Willie Caldwell has been my service representative for over 10 years. He's always been "there for me" to help with whatever service I needed. I've owned many MB cars. I've seldom found anyone as helpful as Willie. Most recently we urgently needed an ignition key replaced. Usually (for security reasons) this is a daunting task. Expected to take two days, Willie, with the help of Mike O'Donnell in Parts Department, had a replacement key in less than 22 hours! Willie has never let me down. Cars are machines. They can malfunction. The level of professionalism with which they're repaired is what sets Willie Caldwell & Morristown Mercedes apart from all other Mercedes Service facilities I've used over my 35+ years of Mercedes ownership. Well done. More

Emphasis seems to be on making the sale, period. If it were not for the determined attentions of the Service Advisor (Willie Caldwell), I would feel alone and adrift since my purchase. The first car( If it were not for the determined attentions of the Service Advisor (Willie Caldwell), I would feel alone and adrift since my purchase. The first car(of two) bought this Fall was delivered with some marks -agreeably minor -- which were to be corrected -- and weren't ever addressed, even mentioned, again. I understand the salesman is a good producer so nothing more can be expected. What does this tell a customer? My niece is to replace her top of the line SEL 550 or whatever is best and another friend is researching my husband's knowledge bank on GLK's. All --the best -- I can tell them is to work through Willie. Getting the Boomshine done annually is an excellent investment and Willie handled this well, and additionally some striping/monogramming which the customer(me) wanted. More

Recommending Willie Caldwell & Mercedes-Benz of Morristown As is always the case, I received exceptional service from Willie Caldwell and his staff during my recent service at Mercedes Benz in Morristown NJ. As is always the case, I received exceptional service from Willie Caldwell and his staff during my recent service at Mercedes Benz in Morristown NJ. I have an older model year car (2007) and it is still performing well after 118,000 miles thanks to the high quality maintenance and consistency of this service center. Willie is always a pleasure to work with and my car looks and smells new after every visit! More

Best Service Center Bar None The Mercedes of Morristown Service Center provides exceptional service. I have not experienced this level of service at any other dealer anywhere. Con The Mercedes of Morristown Service Center provides exceptional service. I have not experienced this level of service at any other dealer anywhere. Convenient appointments are plentiful, loaners are readily available and service is always provided with a smile. More

Car in for service Great experience, as usual. Willie had our car super detailed after service. Can't say enough wonderful things about Willie. He's polite, gracious, ca Great experience, as usual. Willie had our car super detailed after service. Can't say enough wonderful things about Willie. He's polite, gracious, cares about us having a positive experience when we take our car in. He's the absolute best. More