Mercedes-Benz of Morristown - Service Center

Great Experience I am confident that my car is very well maintained at this dealership. Alex, my service adviser tells me exactly what I should do and what job could w I am confident that my car is very well maintained at this dealership. Alex, my service adviser tells me exactly what I should do and what job could wait. I have a 2006 Mercedes and because of the regular maintenance, I never had any problem yet. The car looks and run great. More

Always above what 's expected I 'm always greeted my pleasant people from the time I pull into the parking lot until i leave. And Willie I can't say enough about the service he pro I 'm always greeted my pleasant people from the time I pull into the parking lot until i leave. And Willie I can't say enough about the service he provides he is always professional and pleasant about his job. My experience has been good from the Lady who cleans the coffee area to the Ladies you pay for your services!!!! More

Mercedes Benz of Morristown means excellent service. Mercedes Benz of Morristown is an exceptional dealer. The service department is outstanding as are the sales and auto body departments. I have servi Mercedes Benz of Morristown is an exceptional dealer. The service department is outstanding as are the sales and auto body departments. I have serviced my cars, I have referred family and friends as well. More

Outstanding customer experience!! Always!!! I love visiting my service rep Willie he always takes care of me and goes above and beyond to provide me an outstanding customer experience. I love visiting my service rep Willie he always takes care of me and goes above and beyond to provide me an outstanding customer experience. More

Super Excellent! And, they have done it again!! Morristown Merce Service guys are absolutely amazing! This is the third time I went there for my C 300 service. Right f And, they have done it again!! Morristown Merce Service guys are absolutely amazing! This is the third time I went there for my C 300 service. Right from making the appointment, to driving in , getting the paperwork done, to getting the loaner, to driving out. The same to pick up!! Jeff D'Angelo, the service rep, is very professional, knowledgeable and goes out of his way to make the process so quick, efficient and value for money. Hundal, Troy and Tracie made the rest of the process so seamless. Hundal and Troy gave me a loaner car without even asking, or making me feel like it is an obligation. I have experienced that horrid feeling at other dealers. AND, what a loaner!! It is posh, smooth and gorgeous! What more, it does not scream on every part of the car body that it is a loaner! Love it! Tracie is very pleasant and makes the payment process simple and easy. In and out in a breeze, is an understatement! The facility is squeaky clean and well kept, all staff is very polite and cheerful. I totally recommend this dealership/ service to everyone I know!! More

Temp guage issue Fast and curtious!! In and out willie help to resolve our issue was great fast and fixed no issues at all ... Out of all my cars Morristown mb service Fast and curtious!! In and out willie help to resolve our issue was great fast and fixed no issues at all ... Out of all my cars Morristown mb service center top notch , best I have experienced . More

Excellent service I had to take the car in for an A check. When I got there they said I needed a B check and that I would need a upgrade of my software. They said it I had to take the car in for an A check. When I got there they said I needed a B check and that I would need a upgrade of my software. They said it would take 2 hours. Two hours later I had a perfectly running car. More

Excellent, professional and totally pleasant Professional, knowledagable and a pleasure. There was not enough that they could do for me from refreshments to service that was done with the total Professional, knowledagable and a pleasure. There was not enough that they could do for me from refreshments to service that was done with the total knowledge of the vehicle. Nothing I asked was too much and every question was answered. Willie Caldwell, III is the man! Pleasant, professional and knowledgeable. A pleasure to work with and I hope he stays with this dealership as he is a huge assett that should be acknowledged for this. He and MB of Morristown have my total trust and I am lucky they are my past, present and future dealer I will deal with. More

Willie provides unrivalled value by providing piece of mind Willie is the best service advisor that I have ever worked with. Yesterday I was having a tough day at work and to add insult to injury got a nail in Willie is the best service advisor that I have ever worked with. Yesterday I was having a tough day at work and to add insult to injury got a nail in my tire. However my frustration, stress, and trepidation quickly subsided because I knew Willie would take care of it so that I could focus on what I needed to. I dropped the car off, was given a loaner, as to not interrupt meetings I had scheduled the following day and then picked my car back up without missing a beat. Anyone can service a car but I know of no on that can provide the piece of mind that Willie does. He is a true professional and I highly recommend working with him. More

Willie Caldwell exceeded my expectations Willie is the best service manager that I have dealt with. He understands completely the customer's concerns and goes beyond the call of duty to make Willie is the best service manager that I have dealt with. He understands completely the customer's concerns and goes beyond the call of duty to make sure that the customer has an excellent experience when bring the car for service. I'm willing to drive 40 miles each way to service my car there because of Willie's outstanding help. I fully trust him for my car. More