Mercedes-Benz of Morristown - Service Center

Temp guage issue Fast and curtious!! In and out willie help to resolve our issue was great fast and fixed no issues at all ... Out of all my cars Morristown mb service Fast and curtious!! In and out willie help to resolve our issue was great fast and fixed no issues at all ... Out of all my cars Morristown mb service center top notch , best I have experienced . More

Excellent service I had to take the car in for an A check. When I got there they said I needed a B check and that I would need a upgrade of my software. They said it I had to take the car in for an A check. When I got there they said I needed a B check and that I would need a upgrade of my software. They said it would take 2 hours. Two hours later I had a perfectly running car. More

Excellent, professional and totally pleasant Professional, knowledagable and a pleasure. There was not enough that they could do for me from refreshments to service that was done with the total Professional, knowledagable and a pleasure. There was not enough that they could do for me from refreshments to service that was done with the total knowledge of the vehicle. Nothing I asked was too much and every question was answered. Willie Caldwell, III is the man! Pleasant, professional and knowledgeable. A pleasure to work with and I hope he stays with this dealership as he is a huge assett that should be acknowledged for this. He and MB of Morristown have my total trust and I am lucky they are my past, present and future dealer I will deal with. More

Willie provides unrivalled value by providing piece of mind Willie is the best service advisor that I have ever worked with. Yesterday I was having a tough day at work and to add insult to injury got a nail in Willie is the best service advisor that I have ever worked with. Yesterday I was having a tough day at work and to add insult to injury got a nail in my tire. However my frustration, stress, and trepidation quickly subsided because I knew Willie would take care of it so that I could focus on what I needed to. I dropped the car off, was given a loaner, as to not interrupt meetings I had scheduled the following day and then picked my car back up without missing a beat. Anyone can service a car but I know of no on that can provide the piece of mind that Willie does. He is a true professional and I highly recommend working with him. More

Willie Caldwell exceeded my expectations Willie is the best service manager that I have dealt with. He understands completely the customer's concerns and goes beyond the call of duty to make Willie is the best service manager that I have dealt with. He understands completely the customer's concerns and goes beyond the call of duty to make sure that the customer has an excellent experience when bring the car for service. I'm willing to drive 40 miles each way to service my car there because of Willie's outstanding help. I fully trust him for my car. More

Great service, loaner car experience and customer care. Jeff is the absolute best. He even remembered a prior issue and "made it right" without my saying a word. The loaner car had both GPS and satellite Jeff is the absolute best. He even remembered a prior issue and "made it right" without my saying a word. The loaner car had both GPS and satellite radio, which are new and much appreciated features in a loaner car at MBM! More

Great Experience with Service due to Willie Caldwell Willie made sure my entire experience was absolutely perfect. My car had to stay in longer than originally anticipated but I had a loaner car for the Willie made sure my entire experience was absolutely perfect. My car had to stay in longer than originally anticipated but I had a loaner car for the entire duration and Willie continually kept me updated as to status. I could not have been happier with how things went. I would recommend him to everyone! More

Willie is the best! I brought my car in for a Service B two days before my warranty expired. The mechanics found an oil leak that I didn't even know about. Willie, being I brought my car in for a Service B two days before my warranty expired. The mechanics found an oil leak that I didn't even know about. Willie, being the awesome guy that he is, was able to get the agency to pay for the repair right before my warranty expired. On top of that he had my car detailed and it looks as new as the day I bought it. Overall it was a really nice experience and I have Mr. Willie Caldwell III to thank for it. Such a nice guy! More

Very happy My Mercedes 350GL Blue Tec 2011 has been experiencing oil leaks. I took it to the Ridgedale service center not knowing what to expect in service or fe My Mercedes 350GL Blue Tec 2011 has been experiencing oil leaks. I took it to the Ridgedale service center not knowing what to expect in service or fees, but guessing it was not going to be good news on any front. The car stayed at the center for a week, due to serial oil leaks, but rep Willy Caldwell kept me informed about everything that was happening. He was even involved in making sure every issue was completely resolved before they closed out the job. I was given a very nice loaner car - the process was very fast and easy. But the best part was when Willy informed me that Mercedes was covering a major part of the repair costs leaving me with a very reasonable bill. Kudos to Ridgedale Sevice Center for putting customer satisfaction first and thanks to Willy for making it happen. More

Over and above The day of a long business trip I had two tires blow out on nj turnpike. That was the worst of it and it got much better once I arrived at MB. I was a The day of a long business trip I had two tires blow out on nj turnpike. That was the worst of it and it got much better once I arrived at MB. I was able to make flight and get a loaner immediately . It is unfortunately uncommon these days to have companies offer and recommend alternatives to both get the job done and make it even more convenient for you. Willie ensured that under his watch , I received both my 100% services car and delivered it to my house and picked up the complimentary car for me. All while I was away on business . He went out of his way to make those accommodations! Thank you !! Mike Z More