Mercedes-Benz of Morristown - Service Center

Excellent service advisor Excellent service. Should single out Willie Caldwell for an excellent job!!!!! I have a BMW which is much more expensive than my MB and I have to say Excellent service. Should single out Willie Caldwell for an excellent job!!!!! I have a BMW which is much more expensive than my MB and I have to say their service is nothing compared to MB. Again thanks to Willie. Hope MB realizes that he is a valuable team player! More

Great customer focus! Willie Caldwell went the extra mile as Service Advisor to ensure I was satisfied during my recent service to my E350. Very kind and focused on what cu Willie Caldwell went the extra mile as Service Advisor to ensure I was satisfied during my recent service to my E350. Very kind and focused on what customer needs are. More

Extremely Poor Service Job, Car Returned with Damaged Here is a summary of my case: I had requested emergency roadside service on December 14 from your service shop as my vehicle had a flat tire. The sta Here is a summary of my case: I had requested emergency roadside service on December 14 from your service shop as my vehicle had a flat tire. The staff that came to pick up the vehicle somehow messed up the “lugs” on the tire (as advised by your service advisor Julio Pereira) while putting the replacement tire to take the car to service shop. The car was scheduled for service on the same day and hence was left at the service shop. Here is what happened after that: 1) I was called by Julio who advised me the following: - that the lugs on the wheel are not coming off and it will take about 1.5 to 2 hours of labor hours to get the old lugs off and replace - brake pads need to be replaced costing approx. $800 - only 1 tire needs replacement 2) On December 15 I received an invoice for $1725 which was about 35% higher than the original service estimate. Previously I have been called by the service advisor with a view into the complete charges and confirming if I am fine with going ahead with the service - nothing of the sort done here. 3) I called the service shop multiple times between December 16, 17 and 21 requesting someone to explain what caused the huge increase in the charges 4) On December 21 the car was returned without anyone explaining the charges and without the car being cleaned at all from inside 5) On December 22 Julio called and explained the charges and explained that in addition to labor associated with the part - there was approx. $240 charged for getting the lugs off! He explained that the car is being cleaned and sent back for delivery ...second time around! 6) On getting the car back the following observations from my end: - the right side "side view mirror" had a part below missing - the car was "minimally" cleaned from inside - the engine light is showing up Hope the above summarizes my experience with your service shop More

GLK350 Service The service staff could not have been more courteous and friendly. In addition to the normal service my truck also needed tires. Julio Pereira the s The service staff could not have been more courteous and friendly. In addition to the normal service my truck also needed tires. Julio Pereira the service adviser on Saturday offered me a brand new GLE for the weekend since my truck would not be ready the same day. He offered to pick it up when my GLK was ready. More

Perfect service keeps me coming back The service I receive from this dealership, especially Willie Caldwell, is the reason I continue to bring my car to be serviced there instead of a pla The service I receive from this dealership, especially Willie Caldwell, is the reason I continue to bring my car to be serviced there instead of a place that is closer to my home. All employees demonstrate a high level of professionalism and are always extremely courteous. Mr. Caldwell goes above and beyond all expectations one could have of a service experience. Whenever I have called about a problem with my car, I get an appointment immediately (the same day) and they fix it in a very timely manner. Needless to say, the actual work performed is excellent. It is a true pleasure to work with Mr. Caldwell and his colleagues. More

The best service advisor you could possibly have! Mr. Caldwell has been my advisor for more than 10 years. He is the most friendly and knowledgeable advisor I have ever met. It has been very pleasant Mr. Caldwell has been my advisor for more than 10 years. He is the most friendly and knowledgeable advisor I have ever met. It has been very pleasant working with him on any problems. He has the great communication skills as well. I always trust his technical advisor, and ability to make the best the decision for me. He represents your company very well. He is one of the sweetest person you can expect to help you. He is one of the main reasons I like Mercedes. I know he is always there for you. More

Quick & great customer service! Julio accommodated me hat day. Everything was discussed with me & I was satisfied! Thank you for the great customer service ! My car was washed a Julio accommodated me hat day. Everything was discussed with me & I was satisfied! Thank you for the great customer service ! My car was washed after service! All staff from dropped of area are friendly & accomodating.. The area is clean. More

Exceptional Our advisor Willie Caldwell at Mercedes Benz of Morristown is outstanding!His attention to detail and callbacks is on point.He has a great personalit Our advisor Willie Caldwell at Mercedes Benz of Morristown is outstanding!His attention to detail and callbacks is on point.He has a great personality and is a pleasure to deal with.He is an asset to Mercedes Benz of Morristown. More

Excellent Service with A Smile Every time I pull in the service driveway, I always greeted with a smile. Willie Caldwell my service representative has been so gracious, professiona Every time I pull in the service driveway, I always greeted with a smile. Willie Caldwell my service representative has been so gracious, professional, and always greet me with a smile. He always explain what's being done with my car while waiting, and very accommodating. I have been so impressed with the service from the staffs. More

Mercedes Benz Service center ONLY While my relationship with this service center started out rocky, it ended on a good note. Willie was my primary point of contact and was always a ple While my relationship with this service center started out rocky, it ended on a good note. Willie was my primary point of contact and was always a pleasure to work with. He made sure my car was fixed quickly and always had a loaner available for me. He answered all my questions and if he was unsure of an answer he was quick to provide one. Each visit to the service department was a pleasure. Joe, one of the gentlemen that drives the cars was also a huge asset to the organization. He always took the time to speak to me, get to know me, and again make each visit enjoyable. More