Mercedes-Benz of Morristown - Service Center

Far above the rest Mercedes of Morristown, goes above and beyond to make purchasing and servicing a car an enjoyable experience. Clinton Vail, in the sales depar Mercedes of Morristown, goes above and beyond to make purchasing and servicing a car an enjoyable experience. Clinton Vail, in the sales department is like working with the family member. He goes above and beyond to make sure it is an unforgettably a wonderful experience. Shaun, in the finance department was patient and thorough. I appreciated the suggestions he made on purchasing preventative maintenance. Anytime I've had my vehicle serviced, there is never a wait and the warm friendly staff always go above and beyond to make it as simple as possible. There are other Mercedes dealerships, but none quite like this! More

The best of the best! After having a minor accident I called my service advisor Jeff D'Angelo about getting in to check the road worthiness and get an estimate from the bod After having a minor accident I called my service advisor Jeff D'Angelo about getting in to check the road worthiness and get an estimate from the body shop. He told me to be there Monday morning and he'd take care of me. They had me in and out in 1 1/2 hours. More

Great experience I took my car in for a service and I am very happy with it! They did a great job. I highly recommend taking your car here. I took my car in for a service and I am very happy with it! They did a great job. I highly recommend taking your car here. More

My Car there for repairs Willie Caldwell is awesome and deserves an award in customer service. He makes you understand the problem and takes you through the parts and labor co Willie Caldwell is awesome and deserves an award in customer service. He makes you understand the problem and takes you through the parts and labor costs, he has a realistic approach which I admire. He was hands on and always called me to give info on what was been done, and how long it would take. When it was found that my car had multiple problems, he had the mechanic explained the details, and Willie's reassurance more than anything else, kept my mind at rest and allayed my fears! I had given up on my car, but Thanks to Willie and his crew at the Morristown Mercedes, my car is alive again!! Brenda More

Willie Is The Best Willie Caldwell is genuine He really cares about his clients He has always looked after my best interest and the quality of my vehicle 🚗 service Willie Caldwell is genuine He really cares about his clients He has always looked after my best interest and the quality of my vehicle 🚗 service Thanks Willie ! Ralph Rizzo More

Excellent service advisor Excellent service. Should single out Willie Caldwell for an excellent job!!!!! I have a BMW which is much more expensive than my MB and I have to say Excellent service. Should single out Willie Caldwell for an excellent job!!!!! I have a BMW which is much more expensive than my MB and I have to say their service is nothing compared to MB. Again thanks to Willie. Hope MB realizes that he is a valuable team player! More

Great customer focus! Willie Caldwell went the extra mile as Service Advisor to ensure I was satisfied during my recent service to my E350. Very kind and focused on what cu Willie Caldwell went the extra mile as Service Advisor to ensure I was satisfied during my recent service to my E350. Very kind and focused on what customer needs are. More

Extremely Poor Service Job, Car Returned with Damaged Here is a summary of my case: I had requested emergency roadside service on December 14 from your service shop as my vehicle had a flat tire. The sta Here is a summary of my case: I had requested emergency roadside service on December 14 from your service shop as my vehicle had a flat tire. The staff that came to pick up the vehicle somehow messed up the “lugs” on the tire (as advised by your service advisor Julio Pereira) while putting the replacement tire to take the car to service shop. The car was scheduled for service on the same day and hence was left at the service shop. Here is what happened after that: 1) I was called by Julio who advised me the following: - that the lugs on the wheel are not coming off and it will take about 1.5 to 2 hours of labor hours to get the old lugs off and replace - brake pads need to be replaced costing approx. $800 - only 1 tire needs replacement 2) On December 15 I received an invoice for $1725 which was about 35% higher than the original service estimate. Previously I have been called by the service advisor with a view into the complete charges and confirming if I am fine with going ahead with the service - nothing of the sort done here. 3) I called the service shop multiple times between December 16, 17 and 21 requesting someone to explain what caused the huge increase in the charges 4) On December 21 the car was returned without anyone explaining the charges and without the car being cleaned at all from inside 5) On December 22 Julio called and explained the charges and explained that in addition to labor associated with the part - there was approx. $240 charged for getting the lugs off! He explained that the car is being cleaned and sent back for delivery ...second time around! 6) On getting the car back the following observations from my end: - the right side "side view mirror" had a part below missing - the car was "minimally" cleaned from inside - the engine light is showing up Hope the above summarizes my experience with your service shop More

GLK350 Service The service staff could not have been more courteous and friendly. In addition to the normal service my truck also needed tires. Julio Pereira the s The service staff could not have been more courteous and friendly. In addition to the normal service my truck also needed tires. Julio Pereira the service adviser on Saturday offered me a brand new GLE for the weekend since my truck would not be ready the same day. He offered to pick it up when my GLK was ready. More

Perfect service keeps me coming back The service I receive from this dealership, especially Willie Caldwell, is the reason I continue to bring my car to be serviced there instead of a pla The service I receive from this dealership, especially Willie Caldwell, is the reason I continue to bring my car to be serviced there instead of a place that is closer to my home. All employees demonstrate a high level of professionalism and are always extremely courteous. Mr. Caldwell goes above and beyond all expectations one could have of a service experience. Whenever I have called about a problem with my car, I get an appointment immediately (the same day) and they fix it in a very timely manner. Needless to say, the actual work performed is excellent. It is a true pleasure to work with Mr. Caldwell and his colleagues. More