Mercedes-Benz of Morristown - Service Center

Doesn't live up to Mercedes standards I had a truly disappointing experience with the service center. Not only was I strung along and not given an honest and thorough assessment of why my I had a truly disappointing experience with the service center. Not only was I strung along and not given an honest and thorough assessment of why my 2016 C300 was taking so long to repair (in part because the technician working on my car wasn’t showing up to work), they gave me a Toyota Camry as a loaner car and only swapped it out for a Mercedes loaner when I voiced my concerns six days later. Even though my service advisor assured me that I would be “compensated” for the poor experience and excessive time it took to get my car back, the service manager Herman Diaz did absolutely nothing to earn back my trust and business. Very disappointing! I have been a Mercedes consumer since 2008 and have used Ray Catena and Benzel-Busch for my sales and service needs in the past. Those dealerships put Mercedes-Benz of Morristown to shame. Morristown is the closest Mercedes dealership, but from now on I'll travel the extra distance to another dealership that provides the level of service one expects from Mercedes. More

Great service from MB Morristown Service Center Willie Caldwell underscores the value of the MB brand of high quality, attention to details, client focused, and high performance (via the products an Willie Caldwell underscores the value of the MB brand of high quality, attention to details, client focused, and high performance (via the products and underlying service delivery). More

Excellent service I’ve had vehicles serviced here for years. They are always professional and fair. A major issue why I purchase MB’s. Willie Caldwell is awesome. I’ve had vehicles serviced here for years. They are always professional and fair. A major issue why I purchase MB’s. Willie Caldwell is awesome. More

Service GLC300 - exceptional Willie Caldwell at Mercedes Benz of Morristown is consistently a thorough service representative. But recently, my 2017 GLC300 had an ongoing issue w Willie Caldwell at Mercedes Benz of Morristown is consistently a thorough service representative. But recently, my 2017 GLC300 had an ongoing issue with the brakes and extremely loud screetching when in use. Though they assured me it was not a safety issue - it was not acceptable to me or my neighbors to hear the brakes with every use. Willie was a great advocate for solving the problem as well as negotiating with MB on my behalf! The service was above and beyond exceptional and I recommend contacting Willie for every MB sales or service need! More

Amazing Paul was amazing and another gentleman who’s name I forgot (sorry) thank you for the amazing experience and your great help. It’s greatly appreciated Paul was amazing and another gentleman who’s name I forgot (sorry) thank you for the amazing experience and your great help. It’s greatly appreciated More

Service Morristown MB is the best MB dealer in the state. Service Advisor Jeff is a great person always listens to any issues you have. Car is serviced in a t Morristown MB is the best MB dealer in the state. Service Advisor Jeff is a great person always listens to any issues you have. Car is serviced in a timely manner and the food and beverages they have in the customer waiting area is top shelf! Great dealership and I highly recommend them. More

Excellent service From start to finish a great job Everyone was polite, helpful and efficient Willie Caldwell is great Kept me informed of every detail Thanks to al From start to finish a great job Everyone was polite, helpful and efficient Willie Caldwell is great Kept me informed of every detail Thanks to all More

Service Excellence Always a great experience to visit with MB service. Treatment is above par and consistently excellent. Clean and professional. Comfortable waiting are Always a great experience to visit with MB service. Treatment is above par and consistently excellent. Clean and professional. Comfortable waiting area and Free WiFi. Refreshments above par. More

Excellent Car Service I gave my car for service and my advisor was willie caldwell, he is very polite and friendly:) he suggested all the best possible work to be done to m I gave my car for service and my advisor was willie caldwell, he is very polite and friendly:) he suggested all the best possible work to be done to my car. Also The agreed coupons. i am happy for the service they provided😊 More

Excellent customer service! Jeff was amazing! My car broke down in the fast lane on rt 287 at rush hour which was frightening. After making it to the shoulder I called Jeff who Jeff was amazing! My car broke down in the fast lane on rt 287 at rush hour which was frightening. After making it to the shoulder I called Jeff who walked me through the process of getting roadside assistance, reserved a loaner car for me and kept me informed every step of the way with the repair. More