Mercedes-Benz of Morristown - Service Center

The best service Service problems and questions were answer and felt secured that my issues would be resolved correctly. I knew I was in good hands when I saw that Wil Service problems and questions were answer and felt secured that my issues would be resolved correctly. I knew I was in good hands when I saw that Willie was my service advisor. More

Thorough service and follow up! Dealer is investigating a coolant issue that is hard to diagnose. They have been thorough and helpful in trying to track down the issue. Good communic Dealer is investigating a coolant issue that is hard to diagnose. They have been thorough and helpful in trying to track down the issue. Good communication! More

Best service Outstanding service department. Always friendly, professional with nice loaners too. Fair and the best quality - can’t ask for more. Julio Perreira i Outstanding service department. Always friendly, professional with nice loaners too. Fair and the best quality - can’t ask for more. Julio Perreira is my recommendation for a service advisor. More

Ed Salwan returns my calls in a timely manner. He makes sure my car is serviced correctly. Ed is always polite and helpful. I’ve had a Mercedes for over 30 returns my calls in a timely manner. He makes sure my car is serviced correctly. Ed is always polite and helpful. I’ve had a Mercedes for over 30 years, and Morristown service is the best so far. Thanks to the entire staff! So friendly!!!! More

Excellent The experience was just excellent as it did not stop me from going on with my busy schedule as Jeff handled it all for me. The experience was just excellent as it did not stop me from going on with my busy schedule as Jeff handled it all for me. More

Great service from MB Morristown Service Center Willie Caldwell underscores the value of the MB brand of high quality, attention to details, client focused, and high performance (via the products an Willie Caldwell underscores the value of the MB brand of high quality, attention to details, client focused, and high performance (via the products and underlying service delivery). More

Doesn't live up to Mercedes standards I had a truly disappointing experience with the service center. Not only was I strung along and not given an honest and thorough assessment of why my I had a truly disappointing experience with the service center. Not only was I strung along and not given an honest and thorough assessment of why my 2016 C300 was taking so long to repair (in part because the technician working on my car wasn’t showing up to work), they gave me a Toyota Camry as a loaner car and only swapped it out for a Mercedes loaner when I voiced my concerns six days later. Even though my service advisor assured me that I would be “compensated” for the poor experience and excessive time it took to get my car back, the service manager Herman Diaz did absolutely nothing to earn back my trust and business. Very disappointing! I have been a Mercedes consumer since 2008 and have used Ray Catena and Benzel-Busch for my sales and service needs in the past. Those dealerships put Mercedes-Benz of Morristown to shame. Morristown is the closest Mercedes dealership, but from now on I'll travel the extra distance to another dealership that provides the level of service one expects from Mercedes. More

Excellent service I’ve had vehicles serviced here for years. They are always professional and fair. A major issue why I purchase MB’s. Willie Caldwell is awesome. I’ve had vehicles serviced here for years. They are always professional and fair. A major issue why I purchase MB’s. Willie Caldwell is awesome. More

Service GLC300 - exceptional Willie Caldwell at Mercedes Benz of Morristown is consistently a thorough service representative. But recently, my 2017 GLC300 had an ongoing issue w Willie Caldwell at Mercedes Benz of Morristown is consistently a thorough service representative. But recently, my 2017 GLC300 had an ongoing issue with the brakes and extremely loud screetching when in use. Though they assured me it was not a safety issue - it was not acceptable to me or my neighbors to hear the brakes with every use. Willie was a great advocate for solving the problem as well as negotiating with MB on my behalf! The service was above and beyond exceptional and I recommend contacting Willie for every MB sales or service need! More

Amazing Paul was amazing and another gentleman who’s name I forgot (sorry) thank you for the amazing experience and your great help. It’s greatly appreciated Paul was amazing and another gentleman who’s name I forgot (sorry) thank you for the amazing experience and your great help. It’s greatly appreciated More