Mercedes-Benz of Morristown - Service Center

Standard maintenance This dealership along with Alex Marshall (service coordinator) could not have been faster, easier and more thorough They have the winning combinat This dealership along with Alex Marshall (service coordinator) could not have been faster, easier and more thorough They have the winning combination Thank you Scott More

Part replacement due to wear and tear. The car was making a weird noise when I took it to the dealer. After replacement of the part it sounds like a new car. The car was making a weird noise when I took it to the dealer. After replacement of the part it sounds like a new car. More

Very good Very happy with the service I received at this dealership. Very quick and efficient service. Friendly staff and good communication regarding work to b Very happy with the service I received at this dealership. Very quick and efficient service. Friendly staff and good communication regarding work to be done. More

Great service !!! Service is great . Get my 2 tires changed but in 1.5 hours. Even got a car wash and the car looked clean. Julio is truly professional and very on top Service is great . Get my 2 tires changed but in 1.5 hours. Even got a car wash and the car looked clean. Julio is truly professional and very on top of everything More

Great customer service Their customer service from the sales office to the service department is amazing. There is constant follow and focus on you as the customer. My serv Their customer service from the sales office to the service department is amazing. There is constant follow and focus on you as the customer. My service advisor Alex Marshall is great and consistently provides outstanding service. More

Service A Willie in service was a pleasure to work with. He made sure to provide me with a loaner so that my day was not inconvenienced at all. There were two a Willie in service was a pleasure to work with. He made sure to provide me with a loaner so that my day was not inconvenienced at all. There were two additional updates that needed to be performed and he made sure to have these also addressed while my car was there. Your customer care is top notch. Definitely will return when I need service! More

Scheduled Maintenance Willie Caldwell provided excellent service. He took the time to explain what needed to be done, and he answered all my questions. I got my car back an Willie Caldwell provided excellent service. He took the time to explain what needed to be done, and he answered all my questions. I got my car back and was very happy with the outcome. His level of professionalism is unmatched at other dealerships. I would highly recommend reaching out to Willie Caldwell at Mercedes Benz of Morristown to service your vehicle! More

All went great with my service appointment Everything booked online and with texts confirmations (very convenient), I dropped off the car and I was out with my loaner car in no time. BTW they Everything booked online and with texts confirmations (very convenient), I dropped off the car and I was out with my loaner car in no time. BTW they ran out out MB loaners and they got Toyota loaners instead of just saying no more loaners (as I have experienced in Audi). The work was completed ahead of time and the pick up was also very fast. This dealership is actually not the closest to my house by is worth the extra miles!! Post service follow up texts and call also great!! The cherry on the cake, their loaners do not have any of those ridiculous “MB loaner car” stickers on the back as they do in other dealerships to promote themselves. More

Brake service This dealer Continues to provide excellent service! Clean, friendly and professional. Well worth the dealer premium paid for the services privided fo This dealer Continues to provide excellent service! Clean, friendly and professional. Well worth the dealer premium paid for the services privided for maintenance of this nature. More

Great place to service MB I went to get my navigation map update. It was done while I waited there. Offered nice waiting area with coffee and breakfast. This is first time I vi I went to get my navigation map update. It was done while I waited there. Offered nice waiting area with coffee and breakfast. This is first time I visited this dealership for service. More