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Mercedes-Benz of Morristown - Service Center

Morristown, NJ

4.9
329 Reviews

329 Reviews of Mercedes-Benz of Morristown - Service Center

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May 21, 2021

I have had Mercedes cars for over 25 years and have always had excellent service from this dealership all the way down. My service adviser is awesome More

by ginny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Singh
May 26, 2021 -

Mercedes-Benz of Morristown responded

Thank you for being a long-time Mercedes-Benz of Morristown client and thank you for your recommendation. We appreciate your comments about your service advisor and experience with us!

April 28, 2021

Great service always! Willie Caldwell over the years have proven himself as professional. Courteous and will bend over backwards for the client. He's awesome to work it. More

by lcaltema19@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Singh
May 03, 2021 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about Willie Caldwell and your experience with us!

May 04, 2021 -

lcaltema19@gmail.com responded

Willie Caldwell Deserves the compliments!

April 20, 2021

The service department is why I keep buying Mercedes. I can always count on them to be there for me and my family. It’s been over 20 years and I am very happy with the group that provides excellent service More

by Lorraine.Mocco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaushal Shah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherif Elfatatry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Marshal
Apr 26, 2021 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your patronage and your comments about your service advisor Alex Marshall.

April 09, 2021

Willie Caldwell is the best Service Manager we’ve ever worked with! Always satisfied and confident that the right work is getting done and done right. More

by Peter S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about your service advisor Willie Caldwell.

April 02, 2021

Julio took care of us and provided great and professional service. He got my car in for service and was done in the time given. No issues. More

by Harry S
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Pereira
Apr 19, 2021 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about your service advisor Julio Pereira.

March 17, 2021

Eddie is a very knowledgeable service representative. He is courteous, friendly and always keeps me informed. With him, I always feel I am being well advised and fairly treated. More

by Ahasiva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie salwan
Mar 24, 2021 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation! It was our pleasure to assist you. We appreciate your comments about your experience and your advisor Ed Salwan.

March 17, 2021

Good service. Detailed description of work done. NEVER SOLICIT UNNECESSARY WORK. Always get clean car back. Thank you very much for every body’s work. More

by Yuehfang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Singh
Mar 24, 2021 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation! It was our pleasure to assist you.

March 16, 2021

I have been coming to Morristown MB service for over 5 years and they continue to deliver the quality and the professionalism that I expect in a service team! Kudos Julio, my service advisor and the entir More

by AEG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Pereira
Mar 24, 2021 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation! It was our pleasure to assist you. We appreciate you patronage and your comments about your advisor Julio.

March 07, 2021

Julio Pereira at Mercedes of Morristown is the best of the best! I called about bringing the car in for service and he was prompt and responsive and makes it easy. He’s a pleasure to deal with every tim More

by Eric G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Pereira
Mar 24, 2021 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation! It was our pleasure to assist you. We appreciate your comments about your advisor Julio.

March 06, 2021

I got a flat on 287 and Willie sent someone within 15 minutes to put a donut on so I could get to the service station safely. He quickly realized the tire I needed wasn’t in stock until the delivery cam More

by Gail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Mercedes-Benz of Morristown responded

You are very welcome! Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation! We are glad to hear that Willie made the best out of a bad situation.

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