Mercedes-Benz of Morristown

I am extremely satisfied with the service department at Mercedes of Morristown, I needed my Magic Vision wipers replaced and Paul my service writer was able to take care of my problem quickly and now I don Mercedes of Morristown, I needed my Magic Vision wipers replaced and Paul my service writer was able to take care of my problem quickly and now I don’t have to worry about a 12 hour trip next week. Thank you for being great at what you do. More

Always pleasant, always expensive, always imperfect. Since we have moved into the area, I have done all my service here--about 4 services. Every time the service department insists that certain repa Since we have moved into the area, I have done all my service here--about 4 services. Every time the service department insists that certain repairs are critical in nature. These are always large repairs that require $5-10k plus. Every time I decline the extra repair, and the next time I come in when I ask about the previously emergent repair they say no, but this other $5-10K repair needs doing. Out of four times I have brought the car in for a dealer service, once they left the intake manifold off (the car stalled on the highway), once they took the $100 start stop button (they replaced it), another time they 100% failed to reconnect a plug in the engine bay (the car ran poorly). This last time we brought the car in for a service an issue that rendered the car inoperable. We OK’ed an overpriced repair. They called after it was repaired and when we picked it up it was not repaired. Their next solution was to replace all the pretty much every component of the system at issue for an exorbitant sum. They charged a substantial diagnostic fee, I am left to wonder what they diagnosed if their only answer is, "I don't know, lets replace everything?" I had tested about half the components they wanted to replace as good a few days before bringing it in but ran out of time. We Ok’ed a replacement of a single component and the car was fixed. When we got the car back they had not done the basic service/oil change that we had paid for and been billed for, based on obvious indicators. Although the service person is always pleasant, I think it is time to go elsewhere for us. More

welcoming & personal care by the employees when you drive in is a great service - Ty. D drive in is a great service - Ty. D More

As usual, service advisor Willie was and continues to be an excellent "go to guy"!! He returns phone calls and is our choice of advisors. The service department is always on top of any issues that arise wit an excellent "go to guy"!! He returns phone calls and is our choice of advisors. The service department is always on top of any issues that arise with our vehicles. And the rest of the staff is always polite and accommodating. Congratulations on having a fantastic staff. We always recommend your facility for any services. Keep up the great work!! Conrad Spinneit & Mary Ann Ruiz More

Service advisor Troy Pais was professional and courteous and expedited the service experience with precision and expedited the service experience with precision More

Great service and support. Paul Singh, our service advisor, is excellent. He is very knowledgeable, very helpful, and patient. He always follows up and takes care of the cus Paul Singh, our service advisor, is excellent. He is very knowledgeable, very helpful, and patient. He always follows up and takes care of the customer, no matter how small the issue. MB of Morristown is lucky to have him! The service facility is very clean and convenient to get to. More

I've been getting our cars serviced here for over a decade. Julio, my service advisor, is excellent. Always very helpful and I know he's going to take care of us. Prices are fair especially for the exc decade. Julio, my service advisor, is excellent. Always very helpful and I know he's going to take care of us. Prices are fair especially for the excellent service. Thank you Julio! More

Great service and very knowledgeable staff. I recommend this location very much. Always great advice and service performed on time. I recommend this location very much. Always great advice and service performed on time. More

Efficient, kind, organized, and awesome to work with. I was greeted at the door with a smile and a handshake and was made to feel comfortable from that point forward. This is not the first time I've purc I was greeted at the door with a smile and a handshake and was made to feel comfortable from that point forward. This is not the first time I've purchased a car at the dealership. I've always been happy with the service provided. More