Mercedes-Benz of Morristown

Sold an unsafe new car and treated poorly by staff TL;DR: Despite a nice looking showroom, I was sold an unsafe car in violation of NHTSA/FTC rules all while being treated poorly by multiple staff. TL;DR: Despite a nice looking showroom, I was sold an unsafe car in violation of NHTSA/FTC rules all while being treated poorly by multiple staff. I really had hoped to give this dealership five stars. Buying a Mercedes-Benz, especially a first one, should have been anyone's dream experience. I mean, the cars are luxurious, exciting, and fun to drive and own. When you pay for the best, you demand at least an above average experience. Honestly, a buying and service experience similar to a Honda dealership would have sufficed for me (other people may feel differently). However, I will never buy another one from any dealership after this incident unless changes in business practices are made. Buyer beware: it is my understanding that I was sold a brand new car by this dealership with three critical NHTSA safety recalls on it at the time of sale: 1. the fuel pump may fail, leading to a crash; 2. the starter motor may catch fire while driving; 3. the passenger airbag may not operate in a crash. The dealer, according to federal law, must fix these recalls before sale, otherwise it is illegal/in violation. Furthermore, I was treated poorly and with disrespect by multiple sales representatives while purchasing this vehicle, by service representatives when tuning this vehicle at the nearby service center in Morristown, and in regards to remedying this safety issue with the car. More

Outstanding auto buying experience. Exceptionally knowledgeable salesman (Richard Kim) was patient and very helpful. Kept me apprised of status while waiting for a special-ordered car fr Exceptionally knowledgeable salesman (Richard Kim) was patient and very helpful. Kept me apprised of status while waiting for a special-ordered car from Germany. Sales manager Sherif Elfatatry also helpful in working out decision to special order or take an available car. Staff very helpful during delivery. More

Great Car love it Very Simple. Great Car, great service and most of all Great sales people. We took delivery on a C300 convertible 4 Matic and could not be more please. Very Simple. Great Car, great service and most of all Great sales people. We took delivery on a C300 convertible 4 Matic and could not be more please. Our sales person went out of his way to find the car for us with the color section we wanted and the price was great. As to the delivery which was very informative since the was our 1st convertible, he even called us the next day to ask if we had any que. and also offered to drive the plates and install them at our home once they came in. More

Mr James Gatto James Gatto is a very special salesperson.His Mercedes Product knowledge is excellent .He informed every step of my car Production time, shiping time James Gatto is a very special salesperson.His Mercedes Product knowledge is excellent .He informed every step of my car Production time, shiping time,arivel time.James is also avery kind person More

Scheduled service Julio is always the best. Great service also from the loaner guys! Why do I need a 25 word minimum? Ridiculous! La la la la. Julio is always the best. Great service also from the loaner guys! Why do I need a 25 word minimum? Ridiculous! La la la la. More

Example of Standing by customers When it comes to service and class, it is difficult to beat Morristown Mercedes Benz. With a warranty expired by 6 months and a very expensive repair When it comes to service and class, it is difficult to beat Morristown Mercedes Benz. With a warranty expired by 6 months and a very expensive repair due to a faulty engine component, my service advisor took care of it in 24 hrs with a free repair cleared by MBNA and a car loaner! Outstanding! More

Service done right Alex Marshall did a great job of getting me in assessing the problem and returning the car in a timely manner. I could not be more satisfied. Alex Marshall did a great job of getting me in assessing the problem and returning the car in a timely manner. I could not be more satisfied. More

Convenient location Good people, clean and very much in order. Immediate customer service attention and loaners are very clean. Great service advisor (Alex Marshall) Th Good people, clean and very much in order. Immediate customer service attention and loaners are very clean. Great service advisor (Alex Marshall) Thank you. Betsy Galarza More

Terrible, unprofessional. So I have been considering making the leap from BMW to Mercedes. I have no idea how they have so many great reviews, but my experience was not a good So I have been considering making the leap from BMW to Mercedes. I have no idea how they have so many great reviews, but my experience was not a good one and I will keep it moving. More

Far above the rest Mercedes of Morristown, goes above and beyond to make purchasing and servicing a car an enjoyable experience. Clinton Vail, in the sales depar Mercedes of Morristown, goes above and beyond to make purchasing and servicing a car an enjoyable experience. Clinton Vail, in the sales department is like working with the family member. He goes above and beyond to make sure it is an unforgettably a wonderful experience. Shaun, in the finance department was patient and thorough. I appreciated the suggestions he made on purchasing preventative maintenance. Anytime I've had my vehicle serviced, there is never a wait and the warm friendly staff always go above and beyond to make it as simple as possible. There are other Mercedes dealerships, but none quite like this! More