Mercedes-Benz of Morristown

Great Experience as usual I have been using the services of this Service Center for over 20 years. My representative Wiilie Caldwell has always been vert professional and court I have been using the services of this Service Center for over 20 years. My representative Wiilie Caldwell has always been vert professional and courteous to me. When I drove my car on a Saturday, Willie Caldwell was off but the Representative on duty. Jeff was also very welcoming and make sure that I was satisfied. More

Service Advisor Willie Caldwell - Best service advisor Willie Caldwell is the best service advisor hands down. Clear about what is needed and costs. Takes the extra time For the discussion puts my needs/ Willie Caldwell is the best service advisor hands down. Clear about what is needed and costs. Takes the extra time For the discussion puts my needs/car needs first and balances both. Goes the extra mile for customer service which places my trust in him that my vehicle will get the best service. Prompt in returning phone calls and builds the customer and service advisor relationship. More

Repair Willie Caldwell is a pleasure to work with and explains everything very clearly so non-car people like me can understand it. They are very helpful an Willie Caldwell is a pleasure to work with and explains everything very clearly so non-car people like me can understand it. They are very helpful and efficient with the loaner car service. More

Excellent always! Jeff D’Angelo is a Star. Always accommodating. Always professional. A real pleasure to deal with him and his team. Always keeps us abreast of changes, Jeff D’Angelo is a Star. Always accommodating. Always professional. A real pleasure to deal with him and his team. Always keeps us abreast of changes, improvements and guidance. More

Continued service excellence I am on my 5th Mercedes and my Service Advisor, Willie Caldwell continues to consistently provide excellent service. He is the best at what he does an I am on my 5th Mercedes and my Service Advisor, Willie Caldwell continues to consistently provide excellent service. He is the best at what he does and makes my experience more than worthwhile. More

Good service Car was taken on time and finished on time. An excellent loner was provided and linked to my phone. Excellent experience all around. Would definitely Car was taken on time and finished on time. An excellent loner was provided and linked to my phone. Excellent experience all around. Would definitely return. More

Professional and courteous, on time, estimate was accurate Great job as always. Car was ready on time, estimate was accurate and fair for the services performed, and Julio and the rest of the staff were frien Great job as always. Car was ready on time, estimate was accurate and fair for the services performed, and Julio and the rest of the staff were friendly and professional. More

Accurate diagnosis with only necessary work performed Worked with Julio for the first time who was quick and efficient in handling the service visit. The CEL was illuminated and transmission was in li Worked with Julio for the first time who was quick and efficient in handling the service visit. The CEL was illuminated and transmission was in limp mode. This very common and well-documented issue on the 722.x transmission typically requires only the replacement of the conductor plate ($200-$300 part), and for good measure the Transmission connector pilot bushing($15 part) also, rather than much more serious and expensive work like rebuilding/replacing the trans since there is likely nothing wrong mechanically with the transmission. Was apprehensive about servicing at a dealer but the diagnosis from MB Morristown service came out to exactly the replacement of these 2 parts. Julio called me with the diagnosis within 3 hours of dropping my vehicle off, and the service team took only 3 hours to perform and complete the repair (including car wash). I had informed Julio of my need to catch a flight that evening and he ensured the car was ready well ahead of my requested pickup time. Plus a loaner vehicle was provided even though they are not my selling dealer. Though they are not the closest MB dealer to me, I plan to be using MB Morristown and working with Julio given this fast, accurate and fair service experience. More

Mercedes Benz of Morristown I have been a customer of this dealership for over 20 years and have only gotten outstanding customer service from them. My service adviser Willie Cal I have been a customer of this dealership for over 20 years and have only gotten outstanding customer service from them. My service adviser Willie Caldwell is knowledgeable and professional. I highly recommend Mercedes Benz of Morristown. More

MERCEDES Benz of MORRISTOWN is THE BEST! Service is always exceptional they go beyond to assist and provide excellent service. Especially Jeff FeAngelo he is so helpful and personable I lo Service is always exceptional they go beyond to assist and provide excellent service. Especially Jeff FeAngelo he is so helpful and personable I love MB of MORRISTOWN More