Mercedes-Benz of Midlothian - Service Center

Brian handled everything Brian Parker my service rep handled everything. My vehicle was towed there and site unseen Brian made me feel as if I had always been coming there. I Brian Parker my service rep handled everything. My vehicle was towed there and site unseen Brian made me feel as if I had always been coming there. I live in Alexandria so I'm not local. The fact that he kept me informed and the way I was treated, I will be driving to Midlothian for my future service and that is saying something! More

An Honest Review The service station was clean, fast and organized well. The agent was knowledgeable and polite. I traveled over 300 miles to this dealer for service, The service station was clean, fast and organized well. The agent was knowledgeable and polite. I traveled over 300 miles to this dealer for service, and I would do it again. Truly :) More

Key Replacement I lost or misplaced a key to my car. After two months of looking I finally ordered a new one. This was a fast service call. Everyone was helpful, know I lost or misplaced a key to my car. After two months of looking I finally ordered a new one. This was a fast service call. Everyone was helpful, knowledgeable and very accomondating. More

Excellent Customer Service Brian Parker always goes out of his way to find a problem and fix it. Always rave about the attention and personal service of entire staff. Brian Parker always goes out of his way to find a problem and fix it. Always rave about the attention and personal service of entire staff. More

very good customer service. Joshua was very helpful and understood my needs. Great people skills. I would recommend this location to my family and friends. I was greeted on my ar Joshua was very helpful and understood my needs. Great people skills. I would recommend this location to my family and friends. I was greeted on my arrival and Joshua had a big smile and was very friendly. More

MB E350 service This is where I bought my car. Very satisfied with the service at this dealership. Responsive and professional, and personalized service. I would high This is where I bought my car. Very satisfied with the service at this dealership. Responsive and professional, and personalized service. I would highly recommend this dealership to anyone. More

Friendly and knowledgeable Everyone from making the appointment to the service were very friendly and knowledgeable. What really surprised me was they did my first inspection f Everyone from making the appointment to the service were very friendly and knowledgeable. What really surprised me was they did my first inspection for free and then washed my car. I will continue to have my car serviced with Mercedes-Benz of Midlothian. More

As expected Michael is great to work with and kept me informed every step. Expensive fix but in line with what was expected. Considering a new vehicle purchase at Michael is great to work with and kept me informed every step. Expensive fix but in line with what was expected. Considering a new vehicle purchase at this dealership. More

Excellent Service This Mercedes Dealership has the best service of any we have been to. Purchasing a vehicle from them Was not like the other dealers. They offered This Mercedes Dealership has the best service of any we have been to. Purchasing a vehicle from them Was not like the other dealers. They offered a good price without the sales pitch. The service is Great. Drop the car off, they drive you home, call when finished and pick you back up. Unbelievable! We have owned other brands. The Vehicle and dealership are outstanding. Would recommend them. More

You folks set the benchmark I cannot say enough about how pleased I was on my first visit to your dealership I found your facility is extremely clean all personnel friendly and I cannot say enough about how pleased I was on my first visit to your dealership I found your facility is extremely clean all personnel friendly and our service manager made all the difference in the world by keeping me abreast of the repairs on our Mercedes sprinter Michael Moore our service manager was really outstanding and was it pleasure to deal with I’ll look forward to my next visit More