Mercedes-Benz of Midlothian - Service Center

Alan Mansfield took car of a battery problem and fixed it What impressed me most was Alan Mansfield. He listened, and kept me informed through the process of the work being done and the costs. I would like What impressed me most was Alan Mansfield. He listened, and kept me informed through the process of the work being done and the costs. I would like him to be my permanent go-to guy for future service issues. Top notch... I'd give him 5 stars. Thanks again Alan. More

Outstanding! I have been a customer of this dealership for many years. Outstanding customer service keeps me returning to this dealership. Travis Melton is my se I have been a customer of this dealership for many years. Outstanding customer service keeps me returning to this dealership. Travis Melton is my service rep and a great asset to this dealership. He is courteous, knowledgeable, and professional. I appreciated his progress updates as my services were being performed. I also appreciated him seeking me out concerning a question about my battery which ultimately lead me to replace my battery. I would rather know all is operating properly than taking a risk of having another issue arise when I least expect it. Thank you Travis for being a very professional and caring representative for Mercedes Benz of Midlothian. Best of all I know the work performed by so many individuals within the dealership are top notch and do quality work. I always know and feel my car is in tip top condition when I leave the dealership. I also love my car being washed and sparkling when I leave the dealership. Thank you to all the folks who make the experience a great one and are part of the team making a customer experience 5-stars! More

Sean was awesomeKept me on in the loop regarding the Sean was awesome Kept me on in the loop regarding the status my recall. Had a beautiful loaner, my car was returned to me immaculate Sean was awesome Kept me on in the loop regarding the status my recall. Had a beautiful loaner, my car was returned to me immaculate More

Above and beyond customer service Outstanding experience working with service for a tire issue. Was in and out in an hour. Thank you Robert, Doug, Sean and the techs!! Always a pleasur Outstanding experience working with service for a tire issue. Was in and out in an hour. Thank you Robert, Doug, Sean and the techs!! Always a pleasure. More

Excellent customer service Brian Parj Ker in the service department went the extra mile to help us resolve a brakes issue on a recently purchased vehicle but personally giving Brian Parj Ker in the service department went the extra mile to help us resolve a brakes issue on a recently purchased vehicle but personally giving us advice how we could get him the car and pick it up during the coronavirus pandemic. We had the vehicle there prior for a brake issue but the issue came back but not as severe. He kept the vehicle and personally checked it out an extra day to make sure all was well. Then arranged for us to pick up the car perfectly contactless so we did not have to go into the dealership. That is going the extra mile for a customer, Thanks Brian! More

As always Midlothian MB service is about assuring the customer issues are resolved. Thank you for your kind service. Continue forward serving well with greatness. customer issues are resolved. Thank you for your kind service. Continue forward serving well with greatness. More

Travis was accommodating and I was provided with a loaner vehicle, which made it easier to get my errands done throughout the day. Everyone was so kind and helpful from the moment I dropped off my car to the vehicle, which made it easier to get my errands done throughout the day. Everyone was so kind and helpful from the moment I dropped off my car to the moment of getting my key back, thank you, everyone! More

Had a slow leak in tire I had a slow leak in tire and MB of Midlothian took me in immediately with no appointment. I was in an out within and hour and a half with the tire r I had a slow leak in tire and MB of Midlothian took me in immediately with no appointment. I was in an out within and hour and a half with the tire repaired,, (small screw was in tire) Preston Winn More

Professioal team and Great service. Very nice loaner car. Completed the service sooner than I expected. Travis made it easy! I would recommend this dealer to anyone. Completed the service sooner than I expected. Travis made it easy! I would recommend this dealer to anyone. More

Service They provided A Service for my GLK 2011; replaced my battery and a left low beam light. Brian keeps my car light new. Your mechanics they do an supe They provided A Service for my GLK 2011; replaced my battery and a left low beam light. Brian keeps my car light new. Your mechanics they do an superb job. Amanda always cheerful as she collects the payment and tell me the location of my car. More