Mercedes-Benz of Midlothian - Service Center

malik Good people, good place to take your vehicle, good customer service skills and really fast workers. I really said thank you so much and my highly reco Good people, good place to take your vehicle, good customer service skills and really fast workers. I really said thank you so much and my highly recommendation More

Prompt and professional Always helpful and want to please. Brian takes every opportunity to go above and beyond . Follow up concerns are addressed quickly and thoroughly . I Always helpful and want to please. Brian takes every opportunity to go above and beyond . Follow up concerns are addressed quickly and thoroughly . I appreciate how they regard their customers More

Knowledge of the sprinter Mercedes was late in coming in to the sprinter but this dealer has caught up with the knowledge and service that many other companies have had for yea Mercedes was late in coming in to the sprinter but this dealer has caught up with the knowledge and service that many other companies have had for years in the sprinter. More

Excellent Quality from Sales to Service Very happy to have experienced the same high quality service with Joshua Garrett on my first required vehicle service as I did in the Sales Process wi Very happy to have experienced the same high quality service with Joshua Garrett on my first required vehicle service as I did in the Sales Process with Michael Collins. I have a dealership much closer to my house but choose to deal with Mercedes Benz of Midlithian. More

Great Service for Our 2017 E Class First Service Due We were greeted by Joshua, our service assistant, and seated immediately. Then he reviewed the details of the A Service to be performed. He asked for We were greeted by Joshua, our service assistant, and seated immediately. Then he reviewed the details of the A Service to be performed. He asked for any special requests and we explained we would like the car serviced as quickly as possible, since we drove 2 hours to this dealership. He introduced us to a product consultant so that we could ask any questions about our 2017 E Sedan. Joshua then showed us several options for a waiting room. refreshments and snacks. He also offered the services of a shuttle driver to take us to a local restaurant for breakfast. As it turned out, Kathleen Pierson, a master certified sales consultant at the dealership offered us a loaner car. Within 2 hours, Joshua called and let us know our car was ready. He followed up by emailing the results of the service technician's inspection report. After we paid for the services rendered, Joshua walked us to our vehicle, which had been washed and vacuumed, as well as serviced. He made sure we understood the directions to get on the Interstate to head home. More

Excellent service. The service department and staff have helped me on several occasions and I appreciate their help over the years. Their expertise and vehicle knowledge The service department and staff have helped me on several occasions and I appreciate their help over the years. Their expertise and vehicle knowledge is impressive. More

Service Visit Everything was efficient and on time. The service was wonderful and Brian is the best Service Adviser I have every had. Brian is knowledgeable about m Everything was efficient and on time. The service was wonderful and Brian is the best Service Adviser I have every had. Brian is knowledgeable about my vehicle and his recommendations are always on point. More

Good Service The Team of Mercedes Richmond was very professional from the time I set up the appointment to the time I picked up my car. I will definitely recommend The Team of Mercedes Richmond was very professional from the time I set up the appointment to the time I picked up my car. I will definitely recommend Mercedes Richmond. A very special thanks to Travis, Brian and Shaun. More

Customer Service I brought my vehicle in to be serviced after failed attempt to determine or fix my car at other auto shops. The service department researched many av I brought my vehicle in to be serviced after failed attempt to determine or fix my car at other auto shops. The service department researched many avenues to resolve my car problems. However, the most significant part of this review is the customer service I received from one of your employees, Shaun Hagler. His friendly, patient, and helpful mannerisms made my experience extremely pleasant. He kept me informed through out the processed. Although the outcome was not what I expected, Shaun's assistance and pleasant personality significantly helped to make everything ok! More

My review Good crew that works at midlothian Mercedes Benz and always have positives for that crew there. Just wish it was cheaper. Text usage was interesti Good crew that works at midlothian Mercedes Benz and always have positives for that crew there. Just wish it was cheaper. Text usage was interesting and good More