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Mercedes-Benz of Midlothian - Service Center

Midlothian, VA

4.5
1,133 Reviews

1,133 Reviews of Mercedes-Benz of Midlothian - Service Center

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November 28, 2020

Excellent service and Excellent loaner so I wouldn't have to miss work waiting for the service. Due for a Service B on our 2014 E350. Tim was an excellent mechanic and made sure all scheduled checks and serv More

by Ronald H Barker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Parker; Tim Lyons
November 20, 2020

I had a front end noise and was worried that it might be I had a front end noise and was worried that it might be serious. Brian Parker worked me in to have a tech look at it. Found out it was tire noise f More

by rog109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Parker and tech
November 16, 2020

The Saturday service option was great. I hope that Mercedes Benz of Midlothian will continue to offer this service option for their customers in the near future. More

by rodalton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2020

Worked me in to schedule on short notice. As usual everyone was polite, friendly and helpful. The best auto service I've experienced and that includes Lexus More

by FargoFred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2020

I always have a pleasant experience whenever visiting the Mercedes Dealership in Midlothian. Staff is so friendly have an exceptional service team and knowledgeable was very satisfied. More

by QueenP303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
November 08, 2020

I had a tire failure and I called my salesman and he was able to have me worked into service for a new tire right away. What great service as always from Mercedes-Benz of Midlothian. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Mansfield Jr.
November 03, 2020

Ive never had a complaint about Mercedes of Midlothian service at all. Brian Parker is the best!! Great service hands down. Thank you so much. More

by teronb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Parker
October 22, 2020

My experience with Mercedes Benz southside is always pleasant and professional I like the fact that during this COVIC time in our lives Brian Parker went out of his way to explain how effectively and More

by jjonesba02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
worked with Bryan and another gentleman who took in my loaner but did not get his name
October 20, 2020

Brian P. was able to diagnose the cause of my ABS/ESP warning, work me into his schedule and do safety and service as well More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Parker
October 15, 2020

Allan the service advisor was excellent.The mechanic guys in the service department were awesome.Please give all of them a raise they deserve it for all there hard work. More

by Millsrdss2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The mechanics all deserve a big raise for working so hard
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