Mercedes-Benz of Midlothian - Service Center

Brian Parker and the Techs did an outstanding job of identifying and correcting a problem with my 350e. I will highly recommend them. Thank you so very much identifying and correcting a problem with my 350e. I will highly recommend them. Thank you so very much More

JD was extremely thorough, professional and great to work with. He is great at what he does and really cares about the customer experience. Thanks so much...Debra D. with. He is great at what he does and really cares about the customer experience. Thanks so much...Debra D. More

Wish there was more customer parking spaces and a more pleasing waiting room. Great size showroom with several different models to view. Convenient enclosed garage area to drop off car for service. Online pleasing waiting room. Great size showroom with several different models to view. Convenient enclosed garage area to drop off car for service. Online service appointment web page works very well. More

This was the best visit I have had at the dealership. They took me in immediately, did the work quickly, and everything was done with precision. Very happy this time. They took me in immediately, did the work quickly, and everything was done with precision. Very happy this time. More

Excellent service provided by Travis Melton. Have been coming here for service for several years and have always had professional and competent service from each of the service writers. coming here for service for several years and have always had professional and competent service from each of the service writers. More

Service beyond expectation. Service advisor JD Martz is outstanding in customer support and response. An establishment that includes such a representative has to be excellent outstanding in customer support and response. An establishment that includes such a representative has to be excellent More

The customer service was great. My service advisor was there when I arrive and the service I wanted was written up and discussed before any work was done. there when I arrive and the service I wanted was written up and discussed before any work was done. More

I always have a fantastic experience at this dealership! The entire service department is friendly, timely, informative, and helpful. They are efficient and knowledgeable and make the whole process painless The entire service department is friendly, timely, informative, and helpful. They are efficient and knowledgeable and make the whole process painless. More

The service department definitely has their act together. This is my 2nd time at this location And they had me out the door ahead of schedule. This is my 2nd time at this location And they had me out the door ahead of schedule. More

Excellent customer service. Brian Parker went above and beyond to make it an enjoyable experience. Would highly recommend for future service visits on Mercedes Benz. beyond to make it an enjoyable experience. Would highly recommend for future service visits on Mercedes Benz. More