Mercedes-Benz of Midlothian - Service Center

Outstanding service from service advisor Cheyne Hoke. Clearly explained with estimated cost and service time. Vehicle service completed in stated time. Clearly explained with estimated cost and service time. Vehicle service completed in stated time. More

Ragina was very helpful and we resolved the issue we were having with the car. having with the car. More

Ease in making appointment. Scott Lambert is very communicative regarding the progress of the service. Very good to work with. Scott Lambert is very communicative regarding the progress of the service. Very good to work with. More

Service was professional and well done. Q courtesy car provided on time. Service consultant was knowledgable and had full record of my car’s prior service. Q courtesy car provided on time. Service consultant was knowledgable and had full record of my car’s prior service. More

the best the best the best. will return again. Will tell others as well. thanks. will return again. Will tell others as well. thanks. More

The service department specifically Ragina Fitz went out of their way to fit me into their busy schedule when I had an issue with a large nail in my tire. I was heading out of town the next day and they wer of their way to fit me into their busy schedule when I had an issue with a large nail in my tire. I was heading out of town the next day and they were able to take care of it on the spot. Ragina was an excellent advisor and took great care of me while at the dealership. Definitely a higher level of service than other dealerships I have been to in the past. Highly recommend! More

Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience experience Good experience Good experience Good experience Good experience More

Everybody was very helpful and willing to answer any questions and explain in detail about Service B. questions and explain in detail about Service B. More

Ragina is a wonderful adviser. She discussed that a "B" service was being performed and what it entailed. She covered as much as needed, including the approximately time I wanted t She discussed that a "B" service was being performed and what it entailed. She covered as much as needed, including the approximately time I wanted to pick-up. The overall service was good, and it was ready about 12:30. Super!! More

Excellent customer service Timely response Professional responses Excellent communication Demonstrates listening skills Good pricing with explanations responses Excellent communication Demonstrates listening skills Good pricing with explanations More